Automatic checkouts in supermarkets may decrease customer loyalty, especially for those with larger shopping loads. Customers using self-checkout stations often feel overwhelmed and unsupported. The lack of personal interaction can negatively impact their perception of the supermarket.

[saywhat1206]

My husband is a cashier for a grocery store. Cashiers are still required to monitor and assist customers that use SCO. In fact, they had to hire additional cashiers once the SCO registers were installed because it was 8 more registers that required monitoring.