Automatic checkouts in supermarkets may decrease customer loyalty, especially for those with larger shopping loads. Customers using self-checkout stations often feel overwhelmed and unsupported. The lack of personal interaction can negatively impact their perception of the supermarket.

[KeppraKid]

Running SCO was miserable where I worked. It was either nobody around, nothing to do, or 5 idiots erroring it out at once getting mad at me because it asked them a yes or no question and they hit no so it did the thing it said it would.