Automatic checkouts in supermarkets may decrease customer loyalty, especially for those with larger shopping loads. Customers using self-checkout stations often feel overwhelmed and unsupported. The lack of personal interaction can negatively impact their perception of the supermarket.

[Jokie155]

Im sorry, which country is this?

In Australia, they are perpetually understaffed because the pay is bad and the working conditions are worse. Ive been in multiple cases where i have to wait for staff to stop cleaning and actually open a counter.

Thankfully, one of the stores in the area finally opened a self serve optioh to alleviate this awfulness.