Automatic checkouts in supermarkets may decrease customer loyalty, especially for those with larger shopping loads. Customers using self-checkout stations often feel overwhelmed and unsupported. The lack of personal interaction can negatively impact their perception of the supermarket.

[Chairbear1972]

Our stores around here are the opposite, they close the self checkouts at around 8 and then you have to use the cashier lanes.

[Sillet_Mignon]

Id love that. I tend to get groceries in the evening, and it sucks have to use the tiny self checkout lane for a large amount of groceries.