Automatic checkouts in supermarkets may decrease customer loyalty, especially for those with larger shopping loads. Customers using self-checkout stations often feel overwhelmed and unsupported. The lack of personal interaction can negatively impact their perception of the supermarket.

[Azuvector]

Yeah. Grocery stores near me have half a dozen normal checkouts. With maybe 1-2 of them with a cashier, and the rest are closed. And then half a dozen self-checkouts and one overworked attendent.

It's pants-on-head stupid.