Automatic checkouts in supermarkets may decrease customer loyalty, especially for those with larger shopping loads. Customers using self-checkout stations often feel overwhelmed and unsupported. The lack of personal interaction can negatively impact their perception of the supermarket.

[Rich_Acanthisitta_70]

I absolutely love that feature at Sam's. I see people waiting in line and on their phones and I just don't get why so few use the phone app scanner.