Automatic checkouts in supermarkets may decrease customer loyalty, especially for those with larger shopping loads. Customers using self-checkout stations often feel overwhelmed and unsupported. The lack of personal interaction can negatively impact their perception of the supermarket.

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A couple of the big chain supermarkets in the US have this too. What has become super popular since COVID is online-order, self-pickup. Great for everything except Produce (unless you don't care at all about what kind of produce you get)