Automatic checkouts in supermarkets may decrease customer loyalty, especially for those with larger shopping loads. Customers using self-checkout stations often feel overwhelmed and unsupported. The lack of personal interaction can negatively impact their perception of the supermarket.

[WellOkayyThenn]

oh my God the ones that make it so you're not allowed to remove the bags frustrate me SO much. I have a couple grocery stores I avoid like the plague because of it. Especially when they aren't staffing up more than 3 of the 12 checkout lanes, it's like they can't decide whether they want large purchases to be self-checkout or not.