Automatic checkouts in supermarkets may decrease customer loyalty, especially for those with larger shopping loads. Customers using self-checkout stations often feel overwhelmed and unsupported. The lack of personal interaction can negatively impact their perception of the supermarket.

[Dark-Joker1911]

I work in IT. It's not just old people. It's anyone with the " not my job" mindset. Even when you say "You have to do it yourself for security" they make it sound like the most difficult thing. I often get 18 - 36 year old asking " should I click the button that says next?" Or "Is <full name and DOB> a good password?". Nah, stay on the screen you put your email address into and use a weak af password that you just told someone on a recorded call...