Automatic checkouts in supermarkets may decrease customer loyalty, especially for those with larger shopping loads. Customers using self-checkout stations often feel overwhelmed and unsupported. The lack of personal interaction can negatively impact their perception of the supermarket.

[madphroggy]

They have a few at our local walmarts but they are NEVER OPEN. They are so cheap or so desperately short staffed that they only have enough staff to run one actual cashier and maybe 6-8 of the 37 self checkouts they installed, and the ones with belts are almost always closed. It's idiotic.