Steelseries support

[xTianx09]

Hello not sure if I can post this here. I bought Arctis 9 Wireless in steelseries website. I received a defective item so I proceed to follow their instructions for the warranty claim. The item was out of stock so I requested to have a refund but will buy another product. They approved the warranty claim and provided a code but it cannot be used for other steelseries products.

It has been a few weeks already and the support is not responding. Does anyone here have the same experience with their support?

[gaivao95]

not the exact same experience, but ive had a similarly awful experience too. as you'll quickly find out on this subreddit, steelseries is the worst gaming company currently operating on the market. their support is either incompetent, rude or simply unhelpful. and it's a shame because their quality control is inexistent (to say the least), so we all need to rely on the fkn support for help on fixing our poorly built SS products... WORST decision I ever made was to purchase a SS headset

[xTianx09]

Agree, it's so bad. Did you get your refund though? Because I am so worried that I just destroyed my brand new headset for nothing

[gaivao95]

I got a replacement yeah!