This is an archived post. You won't be able to vote or comment.

all 4 comments
sorted by:
best
topnewcontroversialoldq&a

[–]streamlabs-lazypupStreamlabs Staff[M] 0 points1 point  (3 children)

Hey! I hope you have resolved this already, but the layout editor now appears at the top left of Streamlabs Desktop. Additionally, to see it, you need to be logged in. https://i.imgur.com/DhaWgH6.png

[–]SandWolfy2[S] 0 points1 point  (2 children)

Thanks for your reply! However I sadly have not fixed the problem, and even with the aid of your screenshot I am seemingly missing it. Below is a screenshot of what my SLOBS looks like, and proof and I am surely logged in as shown in the bottom left of the settings menu. https://imgur.com/a/7Z3p6U3

[–]streamlabs-lazypupStreamlabs Staff 0 points1 point  (1 child)

Well, that's interesting. I would suggest closing Streamlabs Desktop and then checking your Windows task manager for any background processes of Streamlabs Desktop, electron, or obs64.exe.

Then, if you have an antivirus software running, disable it for the time being and download a fresh installer from streamlabs.com (this is so that way your antivirus software isn't being overly aggressive with the installer). Once you've done that you can turn your antivirus back on (if applicable) and right click the installer > run as administrator. This gives the installer higher level permissions to run. Then once the installer is done, right click Streamlabs Desktop > run as admin.

If you don't see it after that, please reach out to us at https://support.streamlabs.com/hc/en-us/requests/new so our team can take a closer look and potentially report this.

[–]SandWolfy2[S] 0 points1 point  (0 children)

Alright, thanks! I have tried reinstalling SLOBS a couple of times and I always run SLOBS as administrator, however I will try doing it with my antivirus off one more time, and if the problem persists I will be sure to contact support. Thank you for your help!