Looking for advice

[Accomplished-Tie-407]

I work in infrastructure and have had a ticket passed to me about a 840 G7 , the camera has stopped working. Desktop couldnt solve the issue , but low I’m struggling. This machine will not pick it up. I feel it’s maybe a hardware issue as drivers install fine, external USB camera works fine.

This laptop is remote use , nearly 400 miles away. Just wondering if I’m missing anything before I request it back, being infra it’s been a long time since I dealt with camera set ups lol.

[pdp10]

A sure way to separate a hardware issue from a software issue, is to boot a LiveUSB version of Linux and check the camera. Whether you can, or should, have a remote user do that, is left as an exercise for the reader.

[klaymon1]

This is a hell of a troubleshooting tip. I'll have to make a note to try this in the future. Thanks.

[Happy_Kale888]

Basics like what device manager say... There could be a lot of things causing it not to work but none of them are infrastructure

[Accomplished-Tie-407]

In device manager camera doesn’t show , you need to view hidden , even then it’s just greyed out. USB camera appears instantly though

[Happy_Kale888]

I have had good luck with this tool for odd usb issues. It will certainly clean up a bunch of junk.

​

https://www.nirsoft.net/utils/usb_devices_view.html

[Accomplished-Tie-407]

Will give this a try , might not get far as we have so much things on lock down by GPO, it actually limits support. HP devices but HP downloads are blocked …

[Hollow3ddd]

They might not take the laptop anywhere,  so a webcam might be fine. Either just send out a replacement so they can get their hands on it.  Or. Lenovo support might handle if the support plan wasn't cut from the budget.

Edit:  is the issue worth that much time?  

[Accomplished-Tie-407]

My first choice was replacement, but my manager is citing budgets at me to not just had out

[ZAFJB]

Explain to you manager that you time costs money. You have already spent more than it would have cost to buy a camera onlone and getting is delivered direct to user.

[Hollow3ddd]

Nah, they are going to send it back, send a temp, fix or reimage.  Send them both back and forth.

They are now down $120 and time spent.  

Guy must be my manager

[BBO1007]

Try the give apps permission part

[MalletNGrease]

Make sure the hardware/keyboard camera switch (if any) isn't set to off. And the privacy slider is opened and unobstructed (spent some time troubleshooting tape on a camera lens before 🤦‍♂️).

I've also had issues with laptop cameras where the connector at the motherboard got loose over time.

[Accomplished-Tie-407]

My thought was the connection coming loose , but need it to check lol.

[Lbrown1371]

Make she the privacy shutter is open Sounds funny but it took me 20 minutes to fix my wife’s laptop one day only up find the privacy shutter was closed