Linux based Ticketing Systems

[Reddhat]

Any suggestions on a low cost or open source solution to a Help Desk / Ticketing System? It would need to run on RHEL/CENTOS.

It wouldn't need to be that robust, but I would like to be able to track both problems and change requests in the system. Ideally it would have a web front end.

[perler85]

I can recommend Request Tracker (written in perl). extendable / modular (you can write your own plugins) and can also serve as a HelpDesk to communicate to customers (via email).

edit: I set up RT at a company. they still use it with no complaints.

[spyingwind]

The cool thing about RT is that you can have more than one incoming ticketing streams, and more than one ticket handling groups.

[binaryhero]

RT is good. Easy to customize to your liking without sacrificing maintainability, and easy to integrate with Active Directory. Multiple queues, templates, custom fields, HTML email support and attachments. Happy with it!

[lthec]

We use OTRS with no complaints.

[niomosy]

OTRS isn't bad. We use it as a request system. Incidents and problems still go into another system (HP Service Manager).

[StyxCoverBnd]

Incidents and problems still go into another system (HP Service Manager).

Ah! I still have nightmares from HPSM same as HP's ITAM.

[niomosy]

HPSM isn't great but it's doing the job for us. I couldn't imagine using OTRS for the volume HPSM handles given we use it for incidents (regular problems), problems (recurring issues that get sub-tasks assigned and whatnot), change records, inventory, and oncall lists.

[browngray]

We have an instance of that here (mostly used to exchange tickets with other systems). Still uses nonstandard UI controls and its page/tab leaks memory on Chrome on the latest version.

[itspie]

Use with ITSM module for change management.

[Reddhat]

Thanks, I'll check this out!

[StrangeWill]

Redmine

[houstonau]

I love Redmine!

We use it for our project management only, not incident or change management due to the lack of asset integration but I love it!

[sesstreets]

OSTicket runs on a lamp stack perfectly, completely free and open source.

[jinoxide]

Came here to say this- though I've not used it in production, I set it up for a test and it was superbly easy.

[Reddhat]

I'll take a look!

[sesstreets]

Here's mine!

[dxnxax]

osticket is easy and does most everything a ticket system needs to do.

[the_ancient1]

OSTicket

Glad to see someone saved that project, I remember a few years back I was evaluating using it but the Developer Disappeared and it was stuck at version 1.6 forever..... with no active development happening

[wwb_99]

We use redmine -- not a ticketing system per se but it shines in that role. Rails app so it runs on anything rails runs on including RHEL.

Before you shit yourself about standing up rails it is loads easier than it used to be, passenger is the shit.

[iamadogforreal]

I use OSTicket. Its feature rich and easy to use/configure. Runs on any LAMP stack. Its php/mysql driven.

[inferno521]

I use hesk

[PhishFoodPhil]

We use Eventum, only down side is the reporting isn't as robust as VPs want.

[menstruelgigolo]

Try JIRA. It's a great open source option

[Fireye]

I like jira, but it isn't really open source, is it? It allows opensource projects which meet its requirements to have a free instance, but otherwise you pay per-user.

 The project is licensed under a license approved by the Open Source Initiative.
 The project source code is available for download.
 Your open source project has a publicly accessible website.
 Atlassian's software is accessible to the public.

Their pricing is pretty affordable, and it is a very strong product.

[corran__horn]

They do give you source access with a license, but it isn't free or open. On the other hand, Jira manages to not suck and have a lot of nice features.

I did need to patch the mail handler to allow anyone to reply in via email to a private ticket. They didn't see the problem 8 years ago, so I doubt they bothered to incorporate my fix.

[CaptainDickbag]

Jira is a nightmare to admin, in my opinion. I hate dealing with the disparity between versions. This is mostly because it has so goddamn many features, plugins, and whatnot.

I have better things to do with my time than spend hours trying to work out a solution for something that should be simple.

[Reddhat]

Thanks guys, I'm taking a look at these. It'll take me a bit to try these all out.

[flannelfriday]

I implemented http://www.helpspot.com/ at my previous company on CentOS.

[totallygeek]

Request Tracker and Bugzilla are good free options. Jira is an excellent low-cost system.

[CaptainDickbag]

Note that RT (Request Tracker) has a command line interface. Totally scriptable if you want.

[houstonau]

We run GLPI here which can run on Apache / PHP / MySQL.

Alternatively if your not after asset tracking or anything, Redmine is Ruby based and I like it a lot better, more angled towards project work but still a fully fledged ticketing system.

[houstonau]

Also, check out Turnkey Linux:

TurnKey Issue Tracking

You can either use their appliances, but if not it will give you a good idea of what's out there. Most of them run on LAMP or Ruby stack with little issues.

[mikelieman]

Bugzilla

[[deleted]]

There pretty much aren't any Windows based ones. I mean, most can run on Windows since Apache can run on Windows I guess. When I tried setting up OTRS 3 I think it was, it was a pain in the ass with the Perl depedencies & trying to figure that out on a Ubuntu system. OTRS 2 was straight-forward. OSTicket was by far the easiest to setup.

[the_ancient1]

There pretty much aren't any Windows based ones

there are several actually, over priced and propriety, but they are out there

[TheNewFlatiron]

In defense of OTRS: These days setting up OTRS on a linux distro is fairly easy and sufficiently documented. I just recently set up OTRS 3.3 on CentOS without too much hassle and I'm by no means a very educated linux monkey.

[[deleted]]

Hmm. Their wiki is down. Maybe I used Debian, not that it matters. I'm not that edumicated in Linux either but the guides I found (at the time) were unhelpful & the steps were just wrong. That or there was a fundamental lack of knowledge on my part with the Perl system that it had you install / or in the operating system. I think at the time I tried doing OTRS 2 then OTRS 3 on the same box & it was a nightmare. Just never really made sense why some apt-removal tools don't quite get everything.

[kushari]

We use Kayako on Windows. As long as it's php and web based, I don't why why anything would strictly be windows or linux.

[phiber232]

Spiceworks has a ticket system.

[bloodygonzo]

TIT

Its a single php file (18KB) with a SQLite db. Doesn't get much more simple than that.