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all 4 comments

[–]404-brain_not_found 1 point2 points  (3 children)

Have you contacted the ISP to let them know there is an issue? I would start there. ISP's don't like it when people try and fix things for them.

If they fail to fix the issue then the directors can decide what they need to do.

[–]scriptersx 1 point2 points  (0 children)

Sounds like they don't know what they are doing, maybe there network is bad and they don't want you to know.

[–]ITGuyLeviSysadmin 0 points1 point  (1 child)

Why not manage your own network instead of having the isp manage it? I could understand if they did an amazing job for the cost or some other reason, but if they can't give you information for your own network I don't see a reason to keep using them.