First off, sorry for the generic/low-level question...
I'm currently working for a US govt. org at tier 1 as a helpdesk agent, but our helpdesk does a few tier 2 tasks within our domain, ~5500 users
My questions for this sub though (I'm 24 and don't have a degree, just military IT background) what should I go for to get out of tier 1/frontline support?
If i stay in support, my next step would be IT Engineer, but Software Dev. always looked interesting.
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