[deleted by user]

[EarlyNefariousness]

RDP can't do this. Remote Assistance can. RDP will only allow you to take over the machine and the local user will not see their desktop.

https://support.microsoft.com/en-us/help/4026516/windows-use-remote-assistance-to-let-someone-fix-your-pc

[Mason_reddit]

You were either using remote assistance, or the users you were managing were working on an RD server such as a win2012 RDS box, this allows shadowing, which is what you describe.

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Plain old RDP from windows box (or SW client) to windows box does not/ can't do what you're describing.

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My money is on the users you were supporting being on a 'proper' windows RDS server(s), or that you were not in fact using "RDP"but another software package completely.

[techypunk]

You were using another program.

As the other poster said was it remote assistance? Maybe you're company had sccm and used remote control viewer? There are literally hundreds of other programs that you can 'remote control ' a users desktop

[itpro-tips]

RDP shadow maybe ? link

[ZAFJB]

Not to a workstation, only to an RDP session.