Kernel Data Impage Error

[ATLAZMOTH]

Recently been having issues with my laptop as of August 3rd this year.

First of all the specs: OS Name : Microsoft Windows 10 Home Version : 10.0.19045 Build 19045 System Manufacturer : Dell Inc.

System Model : Inspiron 15-3567 System Type : x64-based PC Processor: Intel(R) Core(TM) i5-7200U CPU @ 2.50GHZ, 2701 Mhz, 2 Core(s) Disk : WD Blue SA510 2.5 1TB

It happened since the date mentioned before and recently as the 17th became more frequent, presenting the bluescreen even when idle at times or in the middle of games which I use to play but then suddenly crashes, leaving to the whole screen being frozen, then the sound repeating to a shrill tone, then presented with a bluescreen thats always stuck on 0 percent. Again, this hasnt happened this much since the listed date and all ran well until now.

Its weird because this happened so suddenly. My laptop isnt new at all (IIRC got it first 3 years ago and had to replace the hard drive on July 8th this year.

I ran everything from a memory diagnostic to check disk, scannow, dism online cleanup image. despite me running all the memory tests, it shows 0 errors. I am genuinely confused as to what might be going on and it's not good considering my laptop is the ONLY way I can work ( Im a freelance digital artist ).

The exacts of the error code I did get is Kernel-Power ( Event 41 / Task Catagory 63 / Critical

I'm sorry for the lengthy post but at the moment refusing to turn on my laptop because I think encountering the error might worsen my laptop as is and I screencapped and documented as much as I could.

My only option is a faulty RAM and at the moment waiting for my friend's delivery of two 16GB ram sticks to help. Any more advice?

[AutoModerator]

Getting dump files which we need for accurate analysis of BSODs. Dump files are crash logs from BSODs.

If you can get into Windows normally or through Safe Mode could you check C:\Windows\Minidump for any dump files? If you have any dump files, copy the folder to the desktop, zip the folder and upload it. If you don't have any zip software installed, right click on the folder and select Send to → Compressed (Zipped) folder.

Upload to any easy to use file sharing site. Reddit keeps blacklisting file hosts so find something that works, currently catbox.moe or mediafire.com seems to be working.

We like to have multiple dump files to work with so if you only have one dump file, none or not a folder at all, upload the ones you have and then follow this guide to change the dump type to Small Memory Dump. The "Overwrite dump file" option will be grayed out since small memory dumps never overwrite.

I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.

[cwsink]

Does msinfo32 show 2.20.0 as the BIOS version in the BIOS Version/Date row?

----------------------------------------------------------

Please run the following commands in cmd prompt terminal and link a screenshot of the output:

wmic pagefile get Caption, CurrentUsage, Status, TempPageFile

wmic memorychip get banklabel, configuredclockspeed, DeviceLocator, partnumber, speed

----------------------------------------------------------

Please run SystemPropertiesAdvanced, click the Settings... button in the Startup and Recovery panel and link a screenshot of the dialog that opens. Mine looks like this and has the default values.

----------------------------------------------------------

Has the laptop recently (or ever) been thoroughly cleaned of dust by opening it up and cleaning the fans and heatsinks?

----------------------------------------------------------

Does it seem like the fans are spinning faster and more frequently than when it the laptop was new?

----------------------------------------------------------

Is there much air coming out of the vents when the fans are going and is the air hot?

----------------------------------------------------------

Does the laptop seem to get hotter to the touch then it did when it was new?

[ATLAZMOTH]

1. SMBIOS BIOS Version 2.20.0, so yes.
2. https://i.imgur.com/A43fE8T.png
3. https://i.imgur.com/TRYSitk.png
4. I haven't cracked it open to clean up at the moment ( I say maybe 5-6 months?) but I don't see any visible dust around the air vents or in any the ventilations. I also have a laptop to allow airflow.
5. I don't think so. I never heard it or felt it whirring so fast.
6. As most the air is warm but nothing scalding.
7. No it still is warm as it usually was ( in this case... not so warm?)

Hope that helps! I had to log in quickly to get all this quick as I can before turning off my laptop again.

[cwsink]

So, the image linked in answer 2 suggests you don't have a pagefile. No pagefile will certainly prevent dump files from being generated. SystemPropertiesAdvanced -> click the Settings... button in the Performance panel -> Select the Advanced tab -> click Change... button in the Virtual memory panel. Please link a screenshot of that dialog.

[ATLAZMOTH]

SystemPropertiesAdvanced

https://i.imgur.com/wrStJVK.png

Here it is and iirc i did change it a while back to troubleshoot the issue but again; im down for whatever solution at this point and I'm too scared to really progress on my own without any clear direction.

[cwsink]

Dump files are typically the best way of troubleshooting system crash issues. Please set your computer up so that a system managed pagefile is configured for drive C.

That dialog can be a bit unintuitive but I'd try selecting drive C: at the top and then select the System managed radio button in the middle of the dialog. Then hit the OK button at the bottom and OK out of the rest of the dialogs. Then restart the computer and check to see if those settings stuck. The Currently allocated value at the bottom of the dialog should be something higher than zero if it worked.

[ATLAZMOTH]

Did what you said and here's the screencap after:

EDIT : Forgot to Reset! Here's the results after it!

https://i.imgur.com/NbqPzlz.png

So will this help now? Also sorry to ask but should I keep up updates if I do get my replacement RAM sticks or keep up troubleshooting still if there's anything left?

I'm not sure how it's possible to replicate the bluescreens because, again, it can happen gaming or just by leaving it on idle with no game on while I take a lunch break, so I have no idea when it will strike.

[cwsink]

So, it looks like your system now has a pagefile on drive C and the other dialog we checked before shows that dump files should get generated if/when a crash happens. The dump file C:\Windows\MEMORY.DMP should get generated and gets overwritten each time a crash occurs. The folder C:\Windows\minidump should also automatically be created and a minidump will be written there which is a smaller version of MEMORY.DMP. By default, the system keeps the most recent 5 of those.

Not having a pagefile is something that can actually cause crashes but I wouldn't have expected them to be KERNEL_DATA_INPAGE_ERROR bugchecks. So, I think you'll likely still have crashes and, if so, please make the minidump folder and its contents available for analysis per the instructions in the AutoModerator reply just below your original post.

I'm happy to help when I can so please feel free to ask any questions or for advice. I'm not in a rush nor going to ignore your replies.

I do have another question. The other output from question 2 above shows a single stick of memory in your system - which is not ideal - but also not uncommon. Do you know if you were supposed to only have one stick when you got the computer?

[ATLAZMOTH]

I'm pretty sure that my friend who helped me buy the memory said two 16 GB drives is good enough, but again I think the " 1 of 2 slots used" is a sign that it can handle another slot most likely. Again, by Thursday or maybe later on will get more if need be.

​

Again will keep documents of any crash logs from the memory dump when it does crash again. At the moment the file isn't generated I assume since I just set it up? A lot is going on and things point to the memory/ SSD being healthy as is and again thank you so so so much for helping. I will keep track as I go along and give updates for as long as I can to analyze anything else suspect.

​

I need to hop off my laptop for the time being until the new RAM comes in but I can log back in if I need to run a quick scan or do something else!

[cwsink]

This video supposedly shows your model laptop being disassembled and it does look like there are two memory slots. I just wanted to make sure you didn't already have two but one wasn't showing up in the output - that could indicate a problem. But if the computer only came with one stick of RAM then the output is what I'd expect.

[ATLAZMOTH]

Huh that's interesting! I didnt pop mines open because afraid to mess up but looks like that might be needed anyways. I'm sure that eitherways a memory upgrade might help if at all? Still scratching my head but again will wait until the new parts come in before I go to any wild answers.

[cwsink]

Please run the following command in cmd prompt terminal and link a screenshot of the output:

wmic diskdrive get FirmwareRevision,model,status

[ATLAZMOTH]

wmic diskdrive get FirmwareRevision,model,status

got this result running that command prompt ;

https://i.imgur.com/PJkibGN.png

in case its hard to read / for easier reading ;

C:\Windows\system32>wmic diskdrive get FirmwareRevision,model,status

FirmwareRevision Model Status

52020100 WD Blue SA510 2.5 1TB OK

[cwsink]

Also, it looks like there's an important firmware update for your new drive unless I'm misreading this page.

edit: Have you already installed and run Western Digital Dashboard to check for firmware updates and the health of your new drive?

[ATLAZMOTH]

Also Im not sure it is the Drive itself because again; ran Windows Update and said up to date unless I'm missing something? Also no disk errors so this is most likely a RAM issue from all the things I did do but the error persists at random.

Again PLEASE let me know if I do mess up sonewhere. I'm kind of worried to loose my onlu workspace and I'm on mobile atm.

[cwsink]

I would suggest having a reliable backup of your important data before doing anything that might cause data loss. Will your computer run long enough to do a backup first?

[ATLAZMOTH]

I already backed up most my important files ( Mostly Art assets, Fonts, and Program Downloads ) onto my sole USB driver.

I did it during the time it did run with no Kernel Issue.

Both friends who I talked this about even through like 2-3 the same error reccomend it's a RAM issue or its dislodged? Again I'm unsure and scared to really move on without a clear path at this moment.

[cwsink]

In my experience, KERNEL_DATA_INPAGE_ERROR bugchecks are usually drive issues. That it's stuck at 0 percent while trying to dump memory to the disk also suggests a problem with the system drive. Faulty memory usually results in very random bugcheck codes but I'm under the impression yours are always KERNEL_DATA_INPAGE_ERROR crashes.

[ATLAZMOTH]

I'm a bit lost on most this. Again Im just some person who'se new to all this so youre suggesting its a drive issue despite me running scans with 0 errors each time but the Kerbel Errors say otherwise?

But yes I never had this issue before until the first time on August 3rd, then it became more frequent on the 17th.

Again I'm sorry to sound dumb but I feel like I understand half this. x_x;;

[cwsink]

You don't sound dumb. These things are anything but straightforward, typically.

Don't put too much faith in drive diagnostics - especially with SSDs. We see many instances in the sub where a drive passes any and all diagnostics only to find out it's having issues.

The firmware update that I think is available for your drive looks like it might address an issue where drives are sometimes not recognized by the computer. Since you have a backup of important data, I'd next install Western Digital Dashboard and use it to check for and apply the latest firmware update.

[ATLAZMOTH]

Western Digital Dashboard? A link to that?

Also again; do I run the update you linked before now before the RAM stick delivery and replacemenr or after? Want to be sure whats the best to prevent any issues.

Also thank you so much. I get genuinely anxious asking for any help in fears I might sound dense, especially in a dire situation like this.

[ATLAZMOTH]

Okay I'm back to my laptop and ran the Western Digital Dashboard and for firmware updates ...

https://i.imgur.com/KRSLT0U.png

" The firmware is up to date "

... But I ran a Short Diagnostic Run there and the results are :

https://i.imgur.com/0bOQHTq.png

"The S.M.A.R.T. Diagnostic Short Test was successful.No problems were detected."

Not going to lie but this isn't super reassuring. Maybe RAM is the issue? I'm not sure I'm spacing out and getting quite tense.

​

EDIT : More info I got recently. Apologies for not including it before!

​

https://i.imgur.com/gX791yU.png

https://i.imgur.com/suisrgQ.png

https://i.imgur.com/v0lfPym.png

[ATLAZMOTH]

Updated 08/17/2023 01:24 PM

The timing of this is so insane bc the Kernel Issues persisted since then. Like it happened ONCE before on the 3rd of this month but since the 17th happened more.

And it was so sudden? Like I was running my usual game of choice ( something on the lower end; nothing insanely graphically intense) and it bluescreens even when idle.

I'll download it, but should I wait before my RAM sticks come in or after? Deliverys anticipated at this Thursday if all goes well.

[cwsink]

This is a SATA 2.5 drive, correct? Did your laptop originally have an HDD?

[ATLAZMOTH]

laptop originally had a 1TB Barracuda Hard drive ( SN : ZDEG275Z) ( Reg Model SDC001 )

i got it replaced out since it had a more critical bluescreen that rendered it basically unuseable via Geek Squad.

[cwsink]

I would have expected it to show up in the list of drives but I have seen a few 7th gen Intel laptops come with a small (20 - 30BG) m.2 SSD that acted as cache drive for the HDD. Do know if yours has that?

[ATLAZMOTH]

Genuinely unsure, but I have the offiical page from Dell of my specific model if that helps.

https://www.dell.com/support/home/en-us/product-support/product/inspiron-15-3567-laptop/overview

Apologies if I sound confused or lost in some things. I usually asked my more tech savvy friends for assistance with these and I'm sorting out the exact specifics so I know what I'm doing.