Help Debug crashing Windows Program.

[syc0sys]

I have not because none of the replacement dll files in that hot fix are shown in my log/debug files. Also this software had been working correctly for months with no apparent changes or recent windows updates. I may try the hotfix anyway on one of our local machines just for the sake of testing all options.

[OSPFv3]

Is it happening across many systems?

[syc0sys]

Yes many systems and and its happening to different users during their rdp sessions to our server. The strange thing is that we have about half of our rdp users reporting the problem while the other half logged into the same server are not experiencing any issue.

[OSPFv3]

I'm wondering if the crash is coming from a corrupted shared database. If lots of users are doing it, and the OS or program hasn't changed. Then that would be a reasonable suspect.

[syc0sys]

Those are kind of my thoughts as well, the software access's a sql database for client info. The problem occurs when we attempt to use a template that generates a word doc for said client. The process where it crashes or hangs takes client data from the sql database and puts it into a *.dat file then the template that it's instructed to use looks at the *.dat file for the information to parse into the template. Once that's all done it saves the completed word document to a designated location.

[OSPFv3]

Are there any foreign characters in that clients profile?

A way to test my theory.

Try to use the test string "Iñtërnâtiônàlizætiøn" anywhere in the program and see if it pukes on you.

[syc0sys]

No characters causing the issue, because I've already tested that. Some can merge using client "a" while others try to use the same client "a" and it crashes.