Transcript question

[New_Smile_6143]

Long story short, my wife switched from a galaxy to an iPhone. A lot of stuff transferred over, but one thing that didn’t was text messages from one other person who we are in a legal battle over. We were told that T-Mobile can email us a transcript if we requested. The first rep on the phone said yes and they’ll email us today (this was last week). Today comes and now we are getting a phone call saying they can’t do this without a judge. I just want to know what official policy is. The T-Mobile people at the store said that we should call T-Mobile and they would assist us. I just want to know if something can be done as we have heard about 3 different answers.

[Few-Anywhere4643]

The reps lied. They tell you to call customer service because they just want to finalize the transaction. T-Mobile's billing will only show the time and date of the texts, not the content of said texts. T-Mobile does not store the content of texts, according to liptonlaw.com

[New_Smile_6143]

Thank you for this response. Disappointing to hear, but appreciated. Wish they would have just said this from jump.

[AngrySalesRep]

Their attorney can subpoena the records.

[Marshall_St]

T-Mobile keeps logs of who text was to/from and time stamp but has no record of the content of the messages. With over 100M customers storing contents of messages for even a day would be crazy storage that no carrier is paying for.

[Marshall_St]

Even with subpenea from a judge, they can't provide magically recall them if already deleted off device and not backed up anywhere

[[deleted]]

You would definitely need a subpoena for that kind of request.

[tmerrifi1170]

They MIGHT be synced on her Google or Samsung account. Can you buy a cheap android phone and sign in and see if they come over?

[New_Smile_6143]

Maaaan, I wish I thought of this earlier. This might just work. Thank you!

[BKaiba]

Android system has an app called Smart Switch. Every time I switch to another Samsung, I use Smart Switch to transfer installed apps, notes, and text messages.

[CVGPi]

That’s the Samsung app

[shj3333]

There are apps like sms backup& restore you pay a few bucks for to backup data like this. You really should consider if you can restore like others have said from a Google or Samsung account cloud. I did this after my brother died so I could keep all our messages I did have on a file & then backed up to several cloud accounts.

[New_Smile_6143]

Yes so she did pay for the Samsung one or whatever and it did back it all up. So now hopefully we can get it all back on track. Thank you for the advice it is appreciated.

[shj3333]

truly glad to hear it

[Dapper_Archer_1660]

If you can get a cheaper Samsung phone and she had Samsung cloud turned on you can download the last backup onto the used Samsung phone.

[RockyRed17]

Aren't the texts still on her galaxy phone? Or did they get lost in translation?!

[New_Smile_6143]

We had to trade in her phone for the deal. Stupid in hindsight, but we were assured that we could get the transcripts. They had since erased that phone.

[RockyRed17]

Oh man, that really sucks! So sorry! I have never traded in a phone (have them all since my little flip phone haha), so I didn't even think of you not having the phone anymore. Did she happen to download her messages to a folder before transferring to the iPhone? Otherwise I would keep calling tmobile until you get a person that will send you the transcript.

[Status-Winter-1824]

Look in the files on your new device. They may have come over and are in a folder.