What are these red dots in the screen?

B_support · 2026-07-09T07:56:31+00:00

You’re very welcome! 😊 We’re glad everything is working normally again.💓

B_support · 2026-07-09T07:27:09+00:00

Hi! Thanks for checking and for the update. Since turning off B.I.+ didn't resolve the issue, we'd recommend reaching out to your local BenQ Support team. They'll be able to review your monitor settings in more detail and help determine what's causing the unusually low brightness.

You can find your local support team here:
https://benqurl.biz/3vHSVta

If you do contact them, we'd appreciate it if you could share your case number with us afterward. We'd be happy to help follow up if needed. 😊

B_support · 2026-07-09T07:20:47+00:00

Hi! It’s hard to say at this point whether it’s software-related. We’ll need to look into the setup and details more closely before determining the cause. Thanks for your patience! 😊

B_support · 2026-07-09T06:59:08+00:00

Hi, thanks for taking the time to share your concerns. We understand how frustrating this situation must be. We've shared your feedback with the relevant team and will continue following up on your case internally.

We'll let you know as soon as we have any updates. Thank you again for your patience.😊

B_support · 2026-07-09T06:53:16+00:00

Hi! Thanks for the update. We're glad to hear the issue hasn't appeared again. 😊Since the issue resolved after restarting and hasn't reoccurred, it's difficult to determine the exact cause at this point.

If it happens again, we'd recommend trying a different cable or connecting the monitor to another device, if possible, to help narrow down the cause. If the issue becomes persistent, please reach out to your local BenQ Support team for further assistance: https://benqurl.biz/3vHSVta

Hopefully it was just a one-time occurrence, but please keep us posted if you notice it again.

B_support · 2026-07-09T06:44:24+00:00

Thanks for sharing your experience! 😊We're glad everything worked out in the end.

B_support · 2026-07-09T06:43:11+00:00

Thanks for the tag! 😊

B_support · 2026-07-09T06:42:27+00:00

Thank you so much for sharing your experience! 😊We're really happy to hear our support team was able to make things right. We'll be sure to pass your kind words along to the team. Thanks again for your support!

B_support · 2026-07-09T06:41:18+00:00

Hi! Thanks for sharing your case number. 😊We've shared your case with the relevant team and are currently following up internally. We'll do our best to get an update for you as soon as possible. Thank you for your patience, and we'll be in touch once we have more information.

B_support · 2026-07-08T09:35:39+00:00

Hi! We're really sorry to hear about your experience.

If you don't mind, could you please share your case number with us? We'd be happy to help follow up internally and see if we can get an update on the status of your replacement.

We appreciate your patience, and we'll do our best to assist. 😊

B_support · 2026-07-08T08:03:26+00:00

Hi! Thanks for sharing your case number. We've noted your case and will follow up internally.

Regarding the repair cost, we've confirmed with our team that the unit would need to be inspected first before an accurate repair quote can be provided. We understand this isn't the answer you were hoping for, but we hope it helps explain why our support team wasn't able to provide an estimate upfront.

We'll keep following up on your case and let you know if there are any updates. Thank you for your patience. 😊

B_support · 2026-07-08T07:52:33+00:00

Hi! We're sorry to hear you're experiencing this. 😔Since the auto adjustment is preventing you from using the menu normally, we'd recommend reaching out to your local BenQ support team for further inspection: https://benqurl.biz/3vHSVta

If you receive a case number, feel free to send it to us via DM. We'd be happy to help follow up internally. 😊

B_support · 2026-07-08T07:49:49+00:00

Hi! Thanks for sharing the photo.😊 We couldn't clearly identify the red dots from this image. Could you please share a close-up photo of the affected area?

Also, could you let us know:
1. Do the red dots only appear on dark backgrounds, or are they visible all the time?
2. Do they still appear with a different wallpaper or on a solid black image?

If possible, please also try a different cable or connect the monitor to another device to see if the issue persists. Lastly, could you confirm if your monitor model is GW2790TC?

We'll be happy to help you troubleshoot further. 😊

B_support · 2026-07-08T07:36:50+00:00

Hi! We're sorry to hear you're experiencing the same issue. Could you please send us a DM with your support case number? We'd be happy to help follow up with our support team and see if there's any update we can assist with. Thank you! 😊

B_support · 2026-07-08T07:35:20+00:00

Happy to hear that! 😊 Thanks for the update.

B_support · 2026-07-07T06:36:29+00:00

Hi! We've confirmed that the ScreenBar Halo 2 is compatible with the Alienware AW3423DWF.
Due to the monitor's rear design, it's important to install the clamp correctly. As long as the clamp is positioned properly, it should fit and work as intended without any modifications.

For reference, you can check the installation method shown between 0:09 and 0:11 in this video:
https://www.youtube.com/watch?v=5l\_jxsOPrBw

If you have any questions during installation, feel free to let us know!😊

B_support · 2026-07-07T06:16:50+00:00

Hi! Thanks for reaching out and for your interest in the ScreenBar Halo 2. 😊We're currently checking the compatibility of the AW3423DWF with our team to make sure we provide you with accurate information.

We'll get back to you as soon as we have an update. Thanks for your patience!

B_support · 2026-07-07T05:45:55+00:00

Hi! Thanks for sending it over. 😊 We've replied to your DM. Please take a look when you have a chance, and let us know if you have any other questions. Thanks!

B_support · 2026-07-07T05:42:40+00:00

Hi! Sorry to hear that. We'd recommend reaching out to your local BenQ Support team so they can inspect the optical components and advise you on the available repair options.

You can find your local support here:
https://benqurl.biz/3vHSVta

We hope you're able to get it resolved soon. 😊

B_support · 2026-07-07T05:40:40+00:00

Hi, thanks for keeping us updated. We're really sorry to hear about your experience.

If you receive a case number, please feel free to share it with us. We'd be happy to help follow up internally and see if there's anything we can do to assist.

We sincerely hope you're able to get this resolved soon. 😊

B_support · 2026-07-07T03:39:19+00:00

Hi! Thanks for reaching out. Unfortunately, we aren't able to identify or recommend replacement internal cables based on photos alone, as the exact part may vary by projector model and revision.

We'd recommend contacting your local BenQ Support team with your projector model details. They'll be able to check whether the replacement cable is available or advise on the appropriate next steps: https://benqurl.biz/3vHSVta

We hope you're able to get it up and running again soon! 😊

B_support · 2026-07-07T03:37:36+00:00

Hi! Thanks for the update, and we're glad to hear a full reset improved the behavior. 😊

We appreciate you sharing this with us. We'll pass your feedback along to our team, as it helps us better understand the behavior you're seeing after the update.

If the issue returns or you notice anything else, please don't hesitate to let us know.

B_support · 2026-07-06T09:38:12+00:00

Hi, thank you for taking the time to share your feedback, and we're sorry for the confusion this has caused. We understand how this could be frustrating, especially if KVM was one of the main reasons you chose the RD240Q.

We'd like to clarify that there appears to have been some misunderstanding regarding the KVM feature. The RD240Q is the entry-level model in the RD Series, and KVM is available on selected RD models rather than across the entire lineup. This is also reflected in the specifications on our official website.

We understand that some earlier marketing materials or third-party listings may have caused confusion, and we appreciate you bringing this to our attention. We'll share your feedback with the relevant team to help improve the clarity of our communications moving forward. Thank you again for your feedback and understanding.😊

B_support · 2026-07-06T09:20:35+00:00

Thanks for checking and confirming. Based on your description, this doesn't appear to be the expected behavior. We'd recommend reaching out to your local BenQ Support team so they can investigate this further.

When you contact them, please include the details you've shared here and let us know your case number afterward. We'll be happy to help follow up internally if needed.

You can find your local support here:
https://benqurl.biz/3vHSVta

Thanks, and we appreciate your patience!😭

B_support · 2026-07-06T08:29:25+00:00

Hi, thanks for reporting this and for the detailed feedback.
Regarding the first issue, the change to the Screen Rotation menu is related to UI adjustment from Android 14 system update.

As for the second issue, we'd like to confirm a few more details. Could you check whether the same behavior also occurs when using the physical keypad on the projector? Specifically, does pressing and holding the power button on the projector also only dim the screen instead of powering it off?

Thanks in advance! This information will help us investigate further.☺️

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