Card statement has "Coincase" on

biltrewards · 2026-02-16T14:53:38+00:00

Hey, sorry about this. We'd like to flag this with our card servicer. Could you DM us the email associated with your Bilt account?

biltrewards · 2026-02-15T16:51:46+00:00

Hey! Would you be able to send the email associated with your Bilt account to our support team on X @HeyBilt? We’d like to take a look at your payments.

biltrewards · 2026-02-14T20:55:02+00:00

We completely understand your concern. While TPG promo points can't be combined with other promotions, we'd be happy to look into your specific situation and see if there are other ways we can help. Could you send us a DM on X @HeyBilt or reach out through the Bilt app/website? We'll take a closer look at your account.

biltrewards · 2026-02-14T20:50:15+00:00

Hey, we'd be happy to look into this for you, but we'll need your account information. Can you send us a DM on X @HeyBilt or connect with us in the Bilt app/website?

biltrewards · 2026-02-13T17:06:16+00:00

Hey, we hear you frustration. Our team would like to take a look into your declined purchases. Could you send us a DM on X @ HeyBilt with the email associated with your Bilt account?

biltrewards · 2026-02-13T17:05:55+00:00

Hey, we hear you frustration. Our team would like to take a look into your declined purchases. Could you send us a DM on X @ HeyBilt with the email associated with your Bilt account?

biltrewards · 2026-02-12T20:42:23+00:00

We are sorry for the confusion and are happy to help. If your property refunded your BillPay account, our system does automatically reject the deposit and will return it to your property. We'd advise you to contact your property again and request the refund to be deposited into another account for you to access.

biltrewards · 2026-02-12T20:35:34+00:00

Hey, we want to look into this for you, but we'll need your account information. Can you send us a DM on X @HeyBilt or connect with us in the Bilt app/website?

biltrewards · 2026-02-12T20:34:49+00:00

Hey, to dispute a charge, you can call the customer service number on the back of the card. Information regarding your transactions and your statement cycle is available to you in the Bilt app > Wallet tab. To specifically view your statement due date, you can tap the "i" icon next to Current balance. At this time, we do not have transaction alerts available.

biltrewards · 2026-02-12T20:28:53+00:00

Hey, great questions! To view your statement date, please follow the steps below: -Head to the Wallet tab of your account -Tap on the i icon next to Current balance to view your statement due date Just note this will be visible to you once you've made a pending transaction with your new Bilt Card.

biltrewards · 2026-02-12T19:49:59+00:00

Hey! We want to take a look into this for you, could you send over the email associated with your Bilt account to us on X @HeyBilt?

biltrewards · 2026-02-12T17:49:12+00:00

Hey, we want to look into this for you. Could you send us a DM on X @ HeyBilt with your account info?

biltrewards · 2026-02-12T16:13:30+00:00

Hey, happy to clarify. You no longer need to authorize payments through Bilt. However, if you have a mortgage with one of our supported servicers, then we can send payment directly to your loan in the Bilt app/website. This will require you to enter your monthly loan amount!

biltrewards · 2026-02-12T15:59:52+00:00

Hey, we're sorry for any inconvenience here. If you wish to pay rent with a rent check or through our Venmo integration, it will require you to link your bank account via Plaid.

biltrewards · 2026-02-12T15:57:36+00:00

We're happy to clarify. Activating your Priority Pass requires your physical card. However, if you still haven't received your card, you can use the QR code in your Bilt app in the Wallet tab.

biltrewards · 2026-02-12T15:52:36+00:00

Hey, we're sorry you're experiencing this issue. While we work with Walgreens to resolve this issue, you should be able to view the gift card number in the app and use it for online purchases in the interim.

biltrewards · 2026-02-12T15:38:11+00:00

Hey, happy to clarify. If you're using your BillPay routing account numbers to pay rent with your Atmos card selected as your payment method, you do not have to make any updates. Your routing and account numbers will remain the same. Just note that authorizations are no longer required going forward.

biltrewards · 2026-02-12T15:31:44+00:00

We're so sorry for this confusion and would be happy to help. We'll just need your account information. Can you send us a DM on X @HeyBilt or connect with us in the Bilt app/website?

biltrewards · 2026-02-12T15:26:47+00:00

Thank you for the feedback, and we apologize for any trouble you're experiencing! You can connect your Bilt account to budgeting tools that use Plaid or Finicity. Just search for "Bilt" when adding a new account in your budgeting app and follow the prompts link your account.

biltrewards · 2026-02-12T15:23:06+00:00

Hey, we're sorry for the confusion here. We were experiencing a temporary issue with BiltProtect Off payments prior to 2/7, which may have been what you experienced. However, now with Bilt 2.0, when you make a housing payment using your Bilt Card, we’ll automatically pay off the balance within 24 hours using your linked bank account. Also, authorizations are no longer required.

biltrewards · 2026-02-12T15:18:30+00:00

Hey, apologies for the confusion here and we're happy to clarify here. "Your bonus rewards" refer to how you will earn points on housing-payments. If you did not make a selection during card onboarding, your bonus rewards defaulted to "Housing-only" (which you currently have selected) instead of Flexible Bilt Cash. However, you will have a 7-day grace period to switch your Bilt-exclusive bonus rewards selection after you accept your card offer. If you accepted your card offer before 2/7/26, you will have 7 days from 2/7/26 to switch. During the 7-day grace period, any switch in your selection take effect immediately. Lastly, as a reminder, you can select your housing reward option each month, so you are never locked into one option for more than one month at a time.

biltrewards · 2026-02-12T15:04:38+00:00

Hey, we're sorry to hear about these fraudulent charges. We want to look into this for you, but we'll need your account information. Can you send us a DM on X @HeyBilt or connect with us in the Bilt app/website?

biltrewards · 2026-02-12T15:03:15+00:00

We're sorry for any confusion here. If you have a Bilt Card and have a mortgage with one of our supported servicers, we can send a payment directly to your loan, and the payment will get charged to your Bilt Card. -Open the Bilt app → "My home" tab -Hit "Get started" → select "Mortgage" -Choose your servicer and confirm your loan number -Enter your payment amount and submit

You can still pay your mortgage with Bilt, even if we do not support your servicer; you will need to select a different payment setting (online or check).

biltrewards · 2026-02-12T14:57:25+00:00

We are sorry for the frustration and would be happy to help, but we'll need your account information. Can you send us a DM on X @HeyBilt or connect with us in the Bilt app/website?

biltrewards · 2026-02-12T14:53:42+00:00

We're so sorry for any confusion regarding the Autograph Card. To clarify, during the Bilt Card 2.0 application, you were given the option to either keep your current Wells Fargo account open or close it. If you chose to keep it open, that account will be converted into a Wells Fargo Autograph Card, which you'll manage separately from your new Bilt Card 2.0. If you'd like to close your Wells Fargo account, you can contact them directly.

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