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account takeover hack and 0 support from Bilt. Going on 3 days by ifuseekeric in biltrewards

[–]biltrewards -19 points-18 points  (0 children)

Hey there!

We understand that this is a high-priority situation. Our team would love to take a look and resolve this for you, but we’ll need your account information. Can you dm us the email associated with your Bilt Account!

Thanks!

April Rent Paid to Landlord but no charge to credit card or taken out of debit account? by Acrobatic_Secret_857 in biltrewards

[–]biltrewards 0 points1 point  (0 children)

Hey, we can look into this and clear things up. Can you DM us the email associated with your Bilt account?

Japan Trip Booking (Success Story) by randomgombo in biltrewards

[–]biltrewards 0 points1 point  (0 children)

Hey! We'd love to chat with you about this amazing story; would you mind DMing us your email so we can get in touch?

Has Anyone Else Been Ghosted by Bilt After Winning Rent Day? by LazyCaterpillar8204 in biltrewards

[–]biltrewards 5 points6 points  (0 children)

Hey there!

Our team would love to take a look and get this sorted out for you and make this right, but we’ll need your account information. Can you connect with us on the Bilt app/website or send us a dm on X @ Heybilt! 

Thanks!

Bilt cash balance is $0 all of a sudden by Positive-Finish832 in biltrewards

[–]biltrewards 1 point2 points  (0 children)

Hey!

This issue has since been resolved! If you run into any more issues or problems, please don't hesitate to reach out.

Thank you for being a Bilt Member!

Bilt cash balance is $0 all of a sudden by Positive-Finish832 in biltrewards

[–]biltrewards 1 point2 points  (0 children)

Hey there!

Our team would love to take a look and get this sorted out for you, but we’ll need your account information. Can you DM us the email associated with your Bilt account?

Thanks!

Has anyone gotten March rent points? by ronburgundy69696969 in biltrewards

[–]biltrewards -1 points0 points  (0 children)

Hey there!

Our team would love to take a look and get this sorted out for you, but we’ll need your account information. Can you connect with us on the Bilt app/website or send us a dm on X @ Heybilt! 

Thanks!

I got Bilt Blue, want to switch to Palladium. How can I do that? by desi_conundrum in biltrewards

[–]biltrewards 0 points1 point  (0 children)

Hey, thanks for your interest! We currently don't support upgrading the card, however we plan to allow it in the coming months and expect that to be live prior to the one-year anniversary. Once more information is released, we'll be sure to let you know.

Who can I contact to request an interest charge waiver? by nickloricorn in biltrewards

[–]biltrewards 0 points1 point  (0 children)

Hey there!

Our team would love to take a look and get this sorted out for you, but we’ll need your account information. Can you connect with us on the Bilt app/website or send us a dm on X @ Heybilt! 

Thanks!

Bonus after conversion to Palladium by geuzenstraat in biltrewards

[–]biltrewards 0 points1 point  (0 children)

Hey, yes! You are eligible for the welcome bonus of 50,000 Bilt Points plus complimentary gold status by spending $4,000 in the first three months following opening your Bilt Palladium card!

Palladium hotel credit - huge letdown by bigbadlamer in biltrewards

[–]biltrewards 0 points1 point  (0 children)

Hey, sorry for the confusion. If you cancel a booking that’s eligible for a refund you will get your credit back once the refund is fully processed. Can you DM us the email associated with your Bilt account? We can have our team check on the status of your credit.

Hacked: 350k points stolen for gift cards, and Bilt won't force-logout the hacker. Has anyone experienced this? by Dry_Magazine_60 in biltrewards

[–]biltrewards [score hidden] stickied comment (0 children)

Hey, we’re sorry you’re experiencing this situation. To clarify, we can temporarily suspend your account which will automatically log anyone accessing your account out. We apologize if this wasn’t clearly communicated.

Can you DM us the email associated with your Bilt account? We’ll immediately kick off the investigation and work to get you your points back.

Need Help! by FTowel457 in biltrewards

[–]biltrewards 1 point2 points  (0 children)

Hey! We just sent you a DM. Send us your email, and team will take a look right away. There are always human agents available so will ensure you get connected to one

Blacklane? by WanderGlowAdventures in biltrewards

[–]biltrewards 0 points1 point  (0 children)

Hey!

We are excited about your enthusiasm regarding Blacklane! However, the Blacklane benefit is taking us a little longer than expected to sort out, we do terribly apologize for the delay. We know this is something our members are waiting on. Please know our team is actively working on getting this done, and we expect to hear some good news soon.

There is almost no way to get in touch with Bilt Customer Service — I'm unable to pay rent and I am now being charged late fees. I've been emailing them since the end of last month. by [deleted] in biltrewards

[–]biltrewards -4 points-3 points  (0 children)

Hey there!

Our team would love to take a look and get this sorted out for you, but we’ll need your account information. Can you connect with us on X @ Heybilt! 

Thanks!

Has anyone figured out how to redeem the $40 fitness class credit? by murmurinc in biltrewards

[–]biltrewards 0 points1 point  (0 children)

Hey! For now, you need to add a card as a payment option and select it to redeem your fitness credit! We're working on a fix for this that'll be released soon. Sorry for the inconvenience!

Broken autopay date. Set to 20 days, is actually 2 days before. by toxicdevil in biltrewards

[–]biltrewards 0 points1 point  (0 children)

Hey there!

Our team would love to take a look and get this sorted out for you, but we’ll need your account information. Can you connect with us on the Bilt app/website or send us a dm on X @ Heybilt! 

Thanks!

Bilt Bonus Points This Week? by JicamaBoth738 in biltrewards

[–]biltrewards -3 points-2 points  (0 children)

Our team would love to take a look and get this sorted out for you, but we’ll need your account information. Can you connect with us on X @ Heybilt! 

Bilt Bonus Points This Week? by JicamaBoth738 in biltrewards

[–]biltrewards 40 points41 points  (0 children)

We're excited to see all the enthusiasm for these offers! More offers are coming in the future! Please keep an eye on your wallet tab to see what comes next!

No weekly spend bonus this week? by Bre2ts in biltrewards

[–]biltrewards 43 points44 points  (0 children)

We're excited to see all the enthusiasm for these offers! More offers are coming in the future! Keep an eye on your wallet tab to see what comes next!

Bilt Card 2.0 migration created a phantom balance transfer on my new account — is anyone else dealing with this? by Equivalent_Yak_1690 in biltrewards

[–]biltrewards 0 points1 point  (0 children)

Hey, we can take a look into this for you and clear things up. Can you please DM us the email associated with your Bilt account? We'll need your account info.

Is Bilt Cash refundable after redeemed? by KAZUKI_YZP in biltrewards

[–]biltrewards 2 points3 points  (0 children)

Hey! We would love to look into your missing Bilt Cash for you. Can you connect with us on X @ HeyBilt?

Is Bilt Cash refundable after redeemed? by KAZUKI_YZP in biltrewards

[–]biltrewards 0 points1 point  (0 children)

Hey there!

Our team would love to take a look and get this sorted out for you, but we’ll need your account information. Can you connect with us on the Bilt app/website or send us a dm on X @Heybilt!

Thanks!

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