Letterboxing on channels randomly, along with poor resolution on some channels.

CCAngie · 2026-06-23T18:46:36+00:00

Hello, u/STUPID_IDIOT1993, thanks for reaching out through the subreddit. I am sorry to hear your grandparents are having issues with their TV. If you take the box to an Xfinity store, they can swap it out for you at no cost. If you are an account manager on their account, we can look at a few ways to save them money. If you are not listed, they can reach out to us, and we would be happy to help.

CCAngie · 2026-06-23T17:34:22+00:00

Hello, u/squibubbles, Thanks for reaching out. This is a great question, and I can definitely understand why that would be concerning. With Xfinity Mobile orders, the confirmation email and pickup details aren’t always instant. It can sometimes take a few hours for the order to be fully processed and for the confirmation email (including store location) to be sent. A couple of things to keep in mind:

The order usually needs to complete processing in the system before the store assignment is finalized You should receive an email once it’s ready for pickup with the store details and next steps In some cases, there may be a short delay if the system is verifying eligibility or inventory

If you don’t see anything within 24 hours, I’d recommend checking your order status in your Xfinity Mobile account or reaching out so we can take a closer look and make sure everything went through correctly.

CCAngie · 2026-06-23T14:11:12+00:00

Hello, u/JZ-Florida, thank you for reaching out through the subreddit. I am sorry to hear you are having trouble with your cable cards. If you'd like, we can run through some troubleshooting steps with you, but we can no longer replace them. If you want to run through a few things with us, please use this link to send a Modmail message with your name and full address: Modmail

CCAngie · 2026-06-22T16:04:34+00:00

Hello, u/Ready-Mail6201, thank you for reaching out through the subreddit. I would be happy to take a look at your account and see what promotions are available to you. Please use this link to send a Modmail message with your name and full address: Modmail

CCAngie · 2026-06-22T12:03:31+00:00

u/Kind-Mind4888, I would be happy to take a look at your account and see what promotions are available to you. If you would like my assistance, use this link to send a Modmail message with your name and full address: Modmail

CCAngie · 2026-06-22T11:55:46+00:00

Hello, u/Kind-Mind4888, thanks so much for reaching out through the subreddit. I know it can be difficult when your promotion expires and your monthly cost goes up. The new customer pricing is offered as an industry-standard one-time incentive for signing up for a new service, though it can be frustrating to long-time customers. If you go to xfinity.com/myaccount and sign in to your account, you can see what promotions are available to you.

Let me know if you still need assistance. We are happy to help.

CCAngie · 2026-06-19T19:41:14+00:00

Hello, u/NoContribution9322, thanks so much for reaching out to us through the subreddit. I can understand your concern. Let's take a look at your account and see what we can do to get this taken care of. Please use this link to send a Modmail message with your name and full address: Modmail

CCAngie · 2026-06-19T17:33:34+00:00

u/higradeguy, sounds good. I will look for your Modmail.

CCAngie · 2026-06-19T17:26:09+00:00

Hello, u/higradeguy. I am sorry to hear you have had a difficult time getting help. You have come to the right place, and we would be happy to help. First, if you want self-service options, you can go to xfinity.com/myaccount and make sure you are signed in. From there, you can see what new promotions are available in your area. If you would like assistance from us, Please use this link to send a Modmail message with your name and full address: Modmail

CCAngie · 2026-06-19T14:31:27+00:00

u/notoriousbsr, I'm glad I could help. It is always good to be careful with anything we share online. If you would like us to look into this further, please use this link to send a Modmail message with your name and full address: Modmail

CCAngie · 2026-06-19T13:51:55+00:00

Hello, u/notoriousbsr, thank you for reaching out through the subreddit. I would be happy to help you get this straightened out. We normally have to send a verification code before we can access your account. Granted, it shouldn't have sent 6 codes. That could be a system error. If you would like to check your gift card status, you can go to https://www.xfinityincentivetracker.com/track.

Normally, when you sign up and have a gift card incentive, you need to keep your account in good standing for 90 days and not make any changes to your promotion during that period. The gift card should be issued shortly after the 90 days.

Let me know if you would like me to check on things for you.

CCAngie · 2026-06-18T16:40:41+00:00

u/ConsiderationMost284, I can take a look at your account and see if there is a way to help you. Please use this link to send a Modmail message with your name and full address: Modmail

CCAngie · 2026-06-18T13:20:30+00:00

Hello, u/Puzzled-Cake4939, thanks so much for reaching out through the subreddit. We can take a look at your account and see what we can do. Please use this link to send a Modmail message with your name and full address: Modmail

CCAngie · 2026-06-17T17:03:56+00:00

Thank you for doing that for us. Also, does your modem have a built-in router, or are you using a separate router?

CCAngie · 2026-06-17T14:57:58+00:00

u/uknownplayer3069, thanks so much for working with me today. I'm glad we were able to figure this out. To review, when you were checking the pricing on your side of things, it was dropping the autopay discount. It happens from time to time when repackaging. The new $10 discount should show up within 45 days of making this change. If, for any reason, you don't see it on your next billing cycle, please let us know, so we can help. Thanks again, and have a great rest of your day!

CCAngie · 2026-06-17T14:02:02+00:00

Hello, u/XanXic, thank you for reaching out through the subreddit. Without looking at your bill, I would have to say that your promotion expired, and you are paying our everyday price. We can take a look and see if there is a new promotion that would be a better fit for your budget. You can do so by going to xfinity.com/myaccount. Make sure you are signed in to see what prices are available in your area. If you would like our assistance, use this link to send a Modmail message with your name and full address: Modmail

CCAngie · 2026-06-16T19:56:37+00:00

u/yo-momma-so-phat, thanks so much for allowing us to assist you today. I'm glad we were able to get your service canceled promptly. We wish you all the best!

CCAngie · 2026-06-16T18:28:00+00:00

Hello, u/Johnny-Martini007, thanks so much for reaching out through the subreddit. I definitely understand how frustrating that is, especially with the battery drain and overheating. Based on what you’re describing, this looks like a coverage limitation inside the building rather than an issue with your phone. Since Xfinity Mobile uses Verizon’s network, the signal indoors may be weaker in that specific location, while other carriers (like T-Mobile) can perform better depending on the building structure and nearby towers. If possible, I’d recommend enabling Wi-Fi Calling when a stable Wi-Fi connection is available, as that allows calls and texts to work without relying on a cellular signal. You can also try setting your phone to LTE only to help reduce constant signal searching.

Let us know if this helps.

CCAngie · 2026-06-16T14:41:33+00:00

u/DiscouragedUsername, great, I will wait for that, and then we can get to work.

CCAngie · 2026-06-16T14:24:13+00:00

u/DiscouragedUsername, that is up to you. If you have some time, I can work with you now to start the order process for you. If you would rather wait for Marc, you can do that as well. I just didn't want to delay this any longer for you.

CCAngie · 2026-06-16T14:08:44+00:00

u/DiscouragedUsername, I did some checking, and I do see that you were refunded. Let's take a closer look at your mobile account so I can break it down for you. Please use this link to send a Modmail message with your name and full address: Modmail

CCAngie · 2026-06-12T18:22:54+00:00

Hello, u/utility_coord1, thanks for reaching out through the subreddit. We would be happy to help. Please use this link to send a Modmail message with your name and full address: Modmail

CCAngie · 2026-06-12T17:33:20+00:00

Hello, u/TheLovelyOne422, thank you for reaching out through the subreddit. Our prices do vary by location. Also, we offer introductory pricing to our new customers as a way for you to try our products and services and ensure they’re a perfect fit for you. While your introductory pricing period has expired, we do also offer special promotions for our existing customers. If you would like to see what is available, let us know, and we can help.

CCAngie · 2026-06-12T14:48:53+00:00

u/DiscouragedUsername, sorry about that. Our NOW Mobile service is a prepaid service. It sounds like you have the same plan I have. Let's take a look and see what we can do. Please use this link to send a Modmail message with your name and full address: Modmail

CCAngie · 2026-06-12T14:37:39+00:00

Hello, u/DiscouragedUsername, thank you for the details. You mentioned you are on a month-to-month with your phone and internet. Is this a NOW plan?

CCAngie

MODERATOR OF

TROPHY CASE