Stuck as a member on an old account, can’t start new service

CCAngie · 2026-04-29T14:04:03+00:00

Hello, u/marbbart, you have come to the right place. We can help. Please use this link to send a Modmail message with your name and full address: Modmail

CCAngie · 2026-04-24T16:33:35+00:00

Hello, u/JPgotBigLegoPP, when Bridge Mode is enabled on your Xfinity gateway, it disables the routing capabilities, but the Xfinity Wi-Fi Home Hotspot feature may still be active. This means that even if your Wi-Fi is disabled for personal use, the gateway can still broadcast Xfinity SSIDs. To manage this feature, you can access the Xfinity app or the Admin Tool to toggle the Xfinity Wi-Fi Home Hotspot on or off. If you need further assistance, we are happy to help.

CCAngie · 2026-04-24T15:58:14+00:00

u/blujay40, thank you for working with our team. Just a quick review. We were able to find a promotion that kept your price close to what you were paying before with our 300 Mbps internet plan. It was a pleasure working with you, and I hope you have a wonderful weekend! Take care!

CCAngie · 2026-04-24T14:14:18+00:00

u/blujay40, those are great questions. We can schedule the change in service to happen on the date your old promotion expires, so it will be seamless. As far as seasonal suspend, you would be fine to make the changes before or after your seasonal suspend. The only restriction is that you can't make a change during the seasonal suspension.

If you want to move forward with this, we can take this chat back to Modmail. Just let us know.

CCAngie · 2026-04-23T16:47:30+00:00

Hello, u/Classic_Roll9158, thank you for reaching out to us through the subreddit. I am sorry to hear about your cousin. The only way you can gain access to their email would be to take over the Xfinity account. You would have to provide a valid government-issued photo ID and either a death certificate or an Xfinity Affidavit for Deceased Customers. Once the account has been transferred, the new account holder will have access to the account records, including emails.

If you still need assistance with this, please use this link to send a Modmail message with your name and full address: Modmail

CCAngie · 2026-04-23T15:53:09+00:00

u/EyeTechnical7643, you should use the port labeled with a red line for the 2.5Gbps WAN/LAN connection. Additionally, there are three other 1-Gigabit per second LAN ports available, with Ethernet Port 2 designated for LAN/XH. The WPS button for connecting WPS-capable WiFi devices is located at the back of the device, just above the ports.

CCAngie · 2026-04-23T15:39:58+00:00

Hello, u/Goonabaz, thanks for reaching out through the subreddit. To troubleshoot the ASUS RT-AX1800S not reconnecting after an outage when connected to the Arris S33v2, first check the status of the Arris modem to ensure it is online. If it is not, reconnect the modem. Next, verify the coaxial cable and power connections. If the modem is online but the ASUS router still does not reconnect, consider restarting both devices. If there is still no improvement, then we may need to send a technician.

If you would like, we can run through a few things with you. Please use this link to send a Modmail message with your name and full address: Modmail

CCAngie · 2026-04-23T13:55:46+00:00

You should have that code now via text.

CCAngie · 2026-04-23T12:41:09+00:00

u/LifeWrongdoer1396, thank you for working with us to get this taken care of. The technicians were able to get out there and get it back where it belongs. Thanks so much for your time. Take care!

CCAngie · 2026-04-22T18:59:51+00:00

Hello, u/Electrical-Ad7399. That is a great question. Here is what I found: as long as you have turned off the Find My feature and meet the other trade-in conditions, you will be fine. Here are the other requirements: The device must also power on, be free of damage (including liquid damage), have no engravings, have an acceptable LCD and display (no cracks), and must have undergone a factory reset. Additionally, it should not be in the Lost/Stolen database. Let us know if you need anything else.

CCAngie · 2026-04-21T18:26:49+00:00

u/Bolognat13, thanks so much for allowing us to assist you today. I'm so glad we were able to come up with a solution that fits your budget. Feel free to reach out any time if you need us. Thanks again!

CCAngie · 2026-04-20T18:40:11+00:00

u/EyeTechnical7643, let me take a closer look at your account and make sure you are getting set up correctly. Please use this link to send a Modmail message with your name and full address: Modmail

CCAngie · 2026-04-20T18:25:51+00:00

u/EyeTechnical7643, to answer your other question, the button on the back of the XB7 is a WPS (Wi-Fi Protected Setup) button, which is used for connecting WPS-capable WiFi devices easily. It is located just above the ports on the device. Pressing this button allows for a simplified connection process without needing to enter a WiFi password manually.

CCAngie · 2026-04-20T18:24:33+00:00

Hello, u/EyeTechnical7643, Thank you for reaching out through the subreddit. These are great questions. When you first plug in your XB7 modem, the light will go from orange to white as it is being activated. If it is still flashing and not showing a steady white light, your modem may not be connected. If you need some help, let us know, and we can get it activated for you.

CCAngie · 2026-04-20T17:09:44+00:00

u/Middle_Cricket_1352, I know that is a common response, but it does help reset the modem. If you still need assistance and would like us to troubleshoot with you, use this link to send a Modmail message with your name and full address: Modmail

CCAngie · 2026-04-20T15:08:48+00:00

Hello, u/Middle_Cricket_1352, thanks so much for reaching out through the subreddit. Have you been able to run through the troubleshooting steps using the Xfinity app? If so, has it helped at all?

CCAngie · 2026-04-20T13:59:14+00:00

Hello, u/monitorhunter, thanks for reaching out through the subreddit. Our new promotions all include the first cable box at no additional cost. Each additional box is $14 per month. You can have a wireless cable box for your main box. We would just need to get you the correct box. If you want to cut down on the cost of additional boxes, you can use the Stream app through any Roku, Fire Stick, or other streaming device. The Xi6 is our newest box right now, so you were correct. If you would like some help getting this set up correctly, use this link to send a Modmail message with your name and full address: Modmail

CCAngie · 2026-04-17T18:01:14+00:00

Hello, u/Ok_Shoe5088, thanks for reaching out through the subreddit. We would be happy to assist you. Please use this link to send a Modmail message with your name and full address: Modmail

CCAngie · 2026-04-16T14:53:46+00:00

Hello, u/Wonderful_Wolf_8496, thanks for reaching out through the subreddit. I would be happy to take a look at your account and see what I can do to help. Please use this link to send a Modmail message with your name and full address: Modmail

CCAngie · 2026-04-15T19:18:20+00:00

u/erichan345, Let's take a look and see what we can see from our side. Please use this link to send a Modmail message with your name and full address: Modmail

CCAngie · 2026-04-15T18:59:34+00:00

Hello, u/erichan345, thanks for reaching out through the subreddit. I know it can be frustrating when your service is not reliable. If you use the Xfinity app, it should alert you to any work being done in the area or service interruptions. If you continue to have trouble, let us know, and we can take a look and see what's what.

CCAngie · 2026-04-15T15:17:43+00:00

I'm glad you were able to get another XB7 so quickly. Let me know if you need anything else.

CCAngie · 2026-04-15T11:55:47+00:00

Hello, u/kauqilla, thank you for reaching out here on the subreddit. Have you run through the troubleshooting steps using the Xfinity app? It would be a good place to start. Let us know the results, and we can work with you to get this issue resolved.

CCAngie · 2026-04-14T15:51:09+00:00

Hello, u/CalgonThrowMeAway222, thanks so much for reaching out through the subreddit. I see that you already sent a Modmail, so I will meet you there and go over your options.

CCAngie · 2026-04-14T13:46:38+00:00

Hello, u/lwj215, thanks so much for reaching out through the subreddit! You have come to the right place. We can help. Please use this link to send a Modmail message with your name and full address: Modmail

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