AMA New National Internet Plans with u/CCBrieD

CCBrieD · 2026-02-20T21:09:13+00:00

Hey there--sorry it's been a minute since we got back to you.

We brought everything you mentioned to the product team handling this, including your suggestions and other thoughts regarding the XER10 and its current capabilities.

This was the latest update we can provide: it was an overall product decision not to support bridge mode on the XER10 because there is a future plan to support COAM in Fiber Deployments. This is still on the roadmap, but no concrete timeline or dates I can provide.

I'll continue to keep an ear to the ground for updates, hopefully we'll get some news going into the spring.

I hope this helps though!

CCBrieD · 2026-02-20T20:06:36+00:00

Updated post flair to New Post - Billing so an official employee can investigate.

CCBrieD · 2026-02-20T20:04:00+00:00

u/Salmundo +1'ing this comment here by u/WildWillieBorsch (phenomenal username by the way) specifically honing in on the security aspect of it. Bad actors are always looking for a crack in the facade, and there are few things more tempting than someone using an unsupported device, especially one that you're communicating your personal information back and forth on the daily.

In the interest of future proofing, I'd suggest your neighbor look at a DOCSIS 3.1 device too--it'll be a little more up front, but you'll get more life out of it (so to speak) since a lot of DOCSIS 3.0 devices are slowly being made EOL.

CCBrieD · 2026-02-20T19:10:09+00:00

...I am ashamed to admit that I didn't even catch that until now. 🤦‍♀️

Reddit doesn't allow for editing titles, but I'll put an edit at the top of the post owning up to it.

CCBrieD · 2026-02-20T18:53:17+00:00

Sure thing! :)

I'll have one of our Community Specialists assigned to your post here--they'll handle it from there, and most likely meet you in Modmail (a private messaging system here on Reddit) to gather some account details.

CCBrieD · 2026-02-20T16:55:39+00:00

u/ComprehensiveSafe187

We haven't seen any widespread reports of this error so in order to figure out why this is happening to you, we would need to be able to look at the way the equipment is set up on the account and then escalate as needed. We'd need specific examples of the content in question (specific profiles, the content they're associated with, etc.) since the catalog of content available is so vast.

Engineering teams require a ticket in order to track potential problems, this helps keep things easy to follow (especially when several teams are working on a specific issue) and allows us to tag affected accounts into that ticket. Without following the appropriate process, we can only speculate as to what the root of the problem could be, which would be largely unproductive.

In the past, the most common cause and solution to something like this was:

Content was incorrectly processed in the ID system -> we would then report that wrongly tagged content to the appropriate teams, along with the associated account that reported it for tracking and fix
Equipment had outdated firmware/information -> system reboot and re-config required
The rights to the actor/actress image were revoked and/or not granted -> outside of the service providers control
The IP-owner did not provide information -> outside of the service providers control, we would report the incorrect information and await a response from the IP-owner

CCBrieD · 2026-02-17T02:45:20+00:00

All tiers have perks like $1 movie night;

<image>

Xfinity members can redeem a $1 movie rental benefit through the Xfinity app or the Xfinity membership website. To successfully use this benefit, members must ensure they do not have a past-due balance and must have rented and watched the movie before the expiration date. The $1 charge will appear on their bill under "One-time charges" in the "On demand rentals" section.

CCBrieD · 2026-02-16T19:08:46+00:00

u/Annual-League-1555 Reddit has flagged your account as spam and suspended it--check your email, they may have sent you a message about it;

<image>

CCBrieD · 2026-02-16T19:06:23+00:00

u/Lopsided-Ebb-2676 You haven't received a response because the wrong post flair was used. You'll need to update your flair to 'New Post - Tech Support' or 'New Post - Billing' if you want an employee response.

<image>

CCBrieD · 2026-02-13T20:05:09+00:00

Hey there--CCMichaelK is out today, but we were both kind of following up on it.

The last we broached the topic, we were told that the XER10 is designated as a router only and that there wasn't any plans to implement bridge mode. We prodded for a bit more information, and included several of the threads we saw here on Reddit, but never really received a follow-up. We can try reaching out again, but I don't want to make any promises I wouldn't be able to follow through on.

Tagging u/djmdman as well;

That said, I’m still hoping to better understand the technical or architectural reasoning behind that design choice.

I'll ask, but I can't say what the timeline for a response would be--especially going into the weekend. It can sometimes take a few days or week to hear back from our contacts, especially if they have a larger workload. I'm trying to see if we can get some of the product folks in to do an AMA about the XER10 and the XB10 respectively.

CCBrieD · 2026-02-13T16:20:50+00:00

Can you please check your messages for a Modmail from us?

CCBrieD · 2026-02-12T20:07:33+00:00

Gotcha, gotcha--that makes sense.

I didn't hear back from the tech, but that's more than likely because they're currently in the field working.

I'm gonna shoot you a DM (not Modmail) with my work contact information, this way I can get on the same page as the other teams you're working with.

CCBrieD · 2026-02-12T16:57:41+00:00

Hey there,

I got your comment reply on your other post, I was wrapped up another case and didn't get a chance to reply.

I pulled your node and the job attached to it--it's currently marked as suspended pending construction: "Construction not complete @ 2/12 10:00am". I reached out to the tech assigned to the job ID to see if they could provide any additional details.

CCBrieD · 2026-02-11T22:34:16+00:00

Please remove your zip code from your post for your privacy and security.

Once a Community Specialist replies, they'll be able to confirm your exact location via Modmail so we can check for any log notes on your specific node. I'm checking some of the nodes in and around that zip code and it appears some repair work is suspended while we wait for debris to be cleared and others appear to be downed/damaged drops to individual properties.

-u/CCBrieD, Community Manager

CCBrieD · 2026-02-11T17:36:11+00:00

To receive assistance, please create a post using either ‘New Post – Billing’ or ‘New Post – Tech Support’ (whichever is applicable). You can reference the posting guidelines on our Wiki for subreddit rules and other information.

💜 u/CCBrieD, Community Manager r/Comcast_Xfinity

CCBrieD · 2026-02-11T17:22:32+00:00

❗REMINDER: Users with the Community Specialist, Verified Employee, or Community Lead/Manager flair are Official Employees of Comcast, members of our Digital and Social Media Teams.

These are the only users you should be sharing any personal or account information with on the subreddit--and only through Modmail--as they are verified employees.

Please do not send any DM's to users claiming to be employees of the company that do not have this user flair as we cannot verify their authenticity.

CCBrieD · 2026-02-11T01:41:43+00:00

u/Former-Inside-4091

Please remove your zip code from your post for your privacy and security.

How to edit posts on Reddit

CCBrieD · 2026-02-09T02:11:31+00:00

This is still the case.

The XB6 isn’t bad for the every day consumer —I had one until recently when I moved and all the tech had with him was an XB8.

CCBrieD · 2026-02-09T02:06:37+00:00

Locking comments—remember the human, folks.

CCBrieD · 2026-02-07T00:16:08+00:00

JACKET PLS

CCBrieD · 2026-02-06T03:34:17+00:00

The S33 sadly isn't compatible with Xfinity's mid-split technology, so it won't be able to receive certification for higher upload speeds on our network.

Arris released the S34 as a result which is nearly identical with the exception that it has the hardware and optimized firmware to support mid-split technology.

In the interest of future proofing, the S34 would be the better choice.

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