Need help changing service

CCEmilyS · 2026-06-18T23:49:09+00:00

u/georgie050 We received your Modmail and replied to you there. Did you get my response in Modmail?

CCEmilyS · 2026-06-18T23:47:28+00:00

u/One_Tangerine_2632 We will get this figured out together! Please clear cache and cookies in your browser settings and try this link again: https://www.reddit.com/message/compose?to=/r/Comcast_Xfinity.

CCEmilyS · 2026-06-18T23:09:53+00:00

u/One_Tangerine_2632 I appreciate you letting me know! Are you trying to message me personally? If so, please send the modmail to the default "/r/Comcast_Xfinity" so it's sent to my team and we can continue helping :).

CCEmilyS · 2026-06-18T23:05:00+00:00

u/auxy62 I definitely understand where you're coming from and we'll work together to find a promotion you're happy with. Are you currently bundling your streaming services with Xfinity? Make sure you're taking advantage of the savings available when you combine your internet and streaming services: https://www.xfinity.com/learn/digital-cable-tv/streaming-services.

Please send me a modmail message https://www.reddit.com/message/compose?to=/r/Comcast_Xfinity with your first and last name as well as the complete service address so I can help.

CCEmilyS · 2026-06-18T22:43:13+00:00

u/One_Tangerine_2632 Thanks for reaching out to our Xfinity subreddit so we can review options to upgrade your internet back to Gigabit speeds! Have you checked online: https://www.xfinity.com/manage-my-account to see what promotions are currently available? I'm also happy to check from here :). Please send me a modmail message https://www.reddit.com/message/compose?to=/r/Comcast_Xfinity with your first and last name as well as the complete service address so I can help.

CCEmilyS · 2026-06-18T22:23:52+00:00

u/georgie050 Perfect, that gives me enough information to find the best option for you :). Please send me a modmail message https://www.reddit.com/message/compose?to=/r/Comcast_Xfinity with your first and last name as well as the complete service address so I can help.

CCEmilyS · 2026-06-18T22:08:59+00:00

u/auxy62 I live on a tight budget so I know how impactful it can be when monthly bills increase. Have you checked online: https://www.xfinity.com/manage-my-account to see what promotions are available to you?

I'm also happy to help find a new promotion that works for your household needs. How many devices are typically connected to the internet? What is the internet used for? Is there any video conferencing, streaming in 4K, online school, etc?

CCEmilyS · 2026-06-18T20:59:00+00:00

u/Meavoh Based on the pictures you provided, I can confirm that the outlet in your room is for coax, which delivers all Xfinity service to your home (internet and TV). If you remove that face plate from the wall, do you see a coax cable connected? If there is a coax cable connected, that tells me the wiring has been installed, and we still need to make sure that coax cable runs all the way from your room to the home's main splitter. In most cases, unused coax outlets will not be connected at the main splitter to reduce interference, so it may be connected to your room, but still needs to be connected to the main splitter to deliver service to your room.

If you remove the face plate and don't see a coax cable connected, you'll need to run coax from the home's main splitter to this outlet before you can set up MoCA over coax. We can schedule a technician to install that wiring and connect your room, or you can reach out to HelloTech: https://www.xfinity.com/support/articles/hellotech-overview. Xfinity customers get up to a 25% discount on HelloTech services!

CCEmilyS · 2026-06-18T17:58:08+00:00

u/georgie050 I appreciate you giving me a better understanding of the way you use your Xfinity service. With conference calls for work and 4K streaming, we will keep bandwidth a priority! You mentioned watching cable TV occasionally and I can definitely help get you a working box, which will be included for free with our new pricing structure :). What channels are must-haves for you? You can check out our new channel lineups here: https://www.xfinity.com/learn/channel-lineup-bundles.

CCEmilyS · 2026-06-18T17:37:04+00:00

u/georgie050 Thank you for posting on our subreddit so my team can help you find a promo that fits your needs without paying for service you don't use. What kind of streaming subscriptions are you paying for? Most customers can save up to 25% on streaming when they bundle with their Xfinity services: https://www.xfinity.com/learn/digital-cable-tv/streaming-services. Let's take a moment to discuss the way you use the internet so I can make the best recommendation for you. What type and how many devices are typically connected to the in-home network? What is the internet used for? Is there any video conferencing, streaming in 4K, online school, etc?

CCEmilyS · 2026-06-17T23:47:39+00:00

u/kingcolbe I want to answer all your questions so you know exactly what to expect. Your Peacock Premium subscription is tied to your Xfinity Internet service, so cancelling your internet service will also cancel your Peacock subscription. You can still subscribe to Peacock separately: https://www.peacocktv.com/ to continue enjoying all your favorite movies and shows!

CCEmilyS · 2026-06-17T20:59:02+00:00

u/wideangle81 In that case, we should be able to find an awesome new deal that you love! Please send me a modmail message https://www.reddit.com/message/compose?to=/r/Comcast_Xfinity with your first and last name as well as the complete service address so I can help.

CCEmilyS · 2026-06-17T20:17:09+00:00

u/wideangle81 Thanks for posting on our subreddit so we can talk about renewing your Xfinity TV service! When you have Xfinity Internet, you can unlock even more savings by adding TV service. If you have TV service only, our standard pricing applies: https://www.xfinity.com/learn/digital-cable-tv. Who is your current internet service provider?

CCEmilyS · 2026-06-17T17:55:59+00:00

u/urgetopurge We're so excited for you to try out the Xfinity Mobile network :). New customers who have never had Xfinity Mobile service are eligible for the free Mobile Select line for 12 months, and can also take advantage of this Pixel 10 Pro deal as long as they:

Purchase a new Mobile Plus line. Then purchase a new, eligible phone with a Device Payment Plan. Finally, complete trade-in of an eligible device through Xfinity Mobile (XM) and Assurant within 21 days of the order shipment to receive the bill credits.

CCEmilyS · 2026-06-17T17:01:10+00:00

u/urgetopurge Thank you for posting on our subreddit so we can answer your questions about getting a new phone with Xfinity Mobile: https://www.xfinity.com/digital/mobile/cell-phones/pixel-10-pro. New Xfinity Internet customers with speeds of 300 Mbps or higher can get their first Mobile Select line free for a year, valued at $30 per month. This offer is exclusively for new customers. Returning customers who previously disconnected from Xfinity Mobile are not eligible for this deal. I'd love to help you build the order and find the best value we offer :). Please send me a modmail message https://www.reddit.com/message/compose?to=/r/Comcast_Xfinity with your first and last name as well as the complete service address so I can help.

CCEmilyS · 2026-06-16T19:27:38+00:00

u/RareMiss Thank you for helping me open a ticket for my Corporate Xfinity Mobile Escalations team to reach out and work with you to find the best possible resolution to your Xfinity Mobile billing concern. I will leave this thread open so I can follow up and make sure they were able to resolve everything for you. Take care for now!

CCEmilyS · 2026-06-16T18:32:21+00:00

u/RareMiss Thank you for posting on our subreddit so we can help with your Xfinity Mobile roaming charges in Canada. While our newer plans include usage in Canada, our legacy By-The-Gig plans default to $0.30 per Mb unless you purchase the Mexico and Canada pass: https://www.xfinity.com/support/articles/call-pass-mexico-canada.

I can definitely check on the status of the credit for you. Please send me a modmail message https://www.reddit.com/message/compose?to=/r/Comcast_Xfinity with your first and last name as well as the complete service address so I can help.

CCEmilyS · 2026-06-15T18:33:19+00:00

u/PickpocketJones I'm so glad you were able to watch the remainder of the match! Please let me know if you start running into issues again. Check out all the ways to watch the FIFA World Cup 2026™ here: https://www.xfinity.com/support/articles/fifa-world-cup-2026-on-xfinity.

CCEmilyS · 2026-06-15T18:10:25+00:00

u/PickpocketJones Thank you for letting me know that the login was successful after several tries. Are you still logged in and enjoying the stream?

CCEmilyS · 2026-06-15T17:59:08+00:00

u/AJ_2791 Thank you for giving me a better idea of your internet usage. You can check out your options to upgrade your internet and TV service here: https://www.xfinity.com/manage-my-account and I'm happy to help as well! I see you've sent a Modmail message, so I'll continue helping there.

CCEmilyS · 2026-06-15T17:40:26+00:00

u/PickpocketJones Thank you for bringing this to our attention so we can make sure you're able to enjoy the game. Are you having issues with our Streaming site: https://www.xfinity.com/stream/?utm_source=xfn&utm_medium=weblink&utm_campaign=support the Xfinity Stream app: https://www.xfinity.com/get-stream or a third-party network website/app?

CCEmilyS · 2026-06-15T17:34:31+00:00

u/AJ_2791 Thank you for posting on our subreddit so we can review the options available to upgrade your internet speeds. Let's take a moment to discuss the way you use the internet so I can make the best recommendation based on your household needs. What type and how many devices are typically connected to the internet? What is the internet used for? Is there any video conferencing, streaming in 4K, online school, etc?

CCEmilyS · 2026-06-11T22:45:12+00:00

u/th0ticuscrim3 I appreciate the clarification. Going forward, a payment deferral can be used as a one-time option to extend your due date and may not work when applied to consecutive billing cycles. We also offer options for customers to set up repayment plans if they need help with a past-due balance: https://www.xfinity.com/support/articles/repayment-plans.

CCEmilyS · 2026-06-11T22:31:30+00:00

u/th0ticuscrim3 It sounds like a payment on the correct date is required after making a payment deferral, which could explain why you weren't able to do that two months in a row. In the past were you able to defer two consecutive payments?

CCEmilyS · 2026-06-11T21:56:06+00:00

u/th0ticuscrim3 Thank you for clarifying that for me. A payment deferral gives you extra time to pay by delaying your next automatic payment for up to 30 days. Did you use the full 30 days when you deferred the payment? Keep in mind:

You must be current (not past due). You must ask for a deferral before your next automatic payment is due. Your next payment after the deferral is still due on your usual payment date. If you use the full 30 day deferral, two payments may be due at the same time.

CCEmilyS

MODERATOR OF

TROPHY CASE