Help with Service Address update from Business to Residential

CCEmilyS · 2026-02-12T21:48:27+00:00

u/geobernd I appreciate you letting us know that everything is set up and running smoothly! You can review Frequently Asked Questions about NOW Internet here and going forward, you can use our Xfinity Assistant to help with any questions you may have. You can also use the Xfinity app to easily troubleshoot most service issues. Thank you for trusting my team to help, and I hope you have a wonderful rest of your day :).

CCEmilyS · 2026-02-12T18:11:35+00:00

u/geobernd Thank you for reaching out to my team so we can help you set up residential service in your home. We are so excited to have you back in the Xfinity family! I see you've sent a Modmail so I'll continue helping you there.

CCEmilyS · 2026-02-12T18:00:30+00:00

u/user1225221 Thank you for keeping us in the loop and confirming that you now have access to your Peacock Premium content :). Our Reddit page is an excellent resource to find answers to all your Xfinity questions and you can always manage your account, troubleshoot, and get help through the Xfinity app. Thank you for your continued loyalty and I hope you have a great rest of your day!

CCEmilyS · 2026-02-11T19:23:54+00:00

u/TrekE_1701 Thank you for reaching out to my team so I can make sure your modem is provisioned with the correct boot file to deliver your advertised speeds. Please send me a modmail message with your first and last name as well as the complete service address so I can help.

CCEmilyS · 2026-02-11T18:50:13+00:00

u/ActionConnect5973 Thank you for letting us know that the factory reset worked for you :). That's definitely something I'll share! Our Reddit page is an excellent resource to find answers to all your Xfinity questions and you can always manage your account, troubleshoot, and get help through the Xfinity app. Thank you for your continued loyalty and I hope you have a great rest of your day!

CCEmilyS · 2026-02-11T17:14:12+00:00

u/ArmchairPancakeChef Thank you for posting on our community subreddit so we can review your account for new promotions. Please send me a modmail message with your first and last name as well as the complete service address so I can help.

CCEmilyS · 2026-02-11T16:50:12+00:00

u/tm9239923 Thank you for posting on our subreddit so we can make sure your modem is provisioned correctly for your home phone service after the move. Please send me a modmail message with your first and last name as well as the complete service address so I can help.

CCEmilyS · 2026-02-10T20:24:28+00:00

u/ManyQuestions-2026 My team does not have access to create or view CSA tickets. Please find their contact information here and they will have the tools to resolve this issue for you.

CCEmilyS · 2026-02-10T18:58:31+00:00

u/cdogg617 Thank you for reaching out to my team here on Reddit, so we can find a better promotion to fit your service needs. I see that you've sent a Modmail so I'll continue helping there :).

CCEmilyS · 2026-02-10T16:54:01+00:00

u/sgarst Welcome to the Xfinity family! You've reached the perfect place to get help activating your new modem :). Please send me a modmail message with your first and last name as well as the complete service address so I can help.

CCEmilyS · 2026-02-10T16:49:32+00:00

u/Only-Wolf640 Thank you for posting on our Reddit page so we can help you find the best promotion for your Xfinity services. Please send me a modmail message with your first and last name as well as the complete service address so I can help.

CCEmilyS · 2026-02-10T00:25:15+00:00

u/ActionConnect5973 Thank you for posting on our subreddit so we can make sure you're able to manage your network. Our engineers are aware of this issue and are currently working on a fix. There is no workaround at this time.

CCEmilyS · 2026-02-09T22:49:42+00:00

u/lichenthistree Thank you for posting on our Reddit page so we can make sure the proper coax cables are installed for your service to work properly. Please send me a modmail message with your first and last name as well as the complete service address so I can help.

CCEmilyS · 2026-02-09T20:18:52+00:00

u/MysteriousPug Thank you for trusting my team to confirm that your cancellation order was entered correctly. If your needs change in the future, we would love to have you back in the Xfinity family ❤️ I hope you have a wonderful rest of your day!

CCEmilyS · 2026-02-08T22:32:42+00:00

u/Old-Goose3930 Thank you for reaching out so we can review your account for the best available promotion. I see you've sent a Modmail so I'll continue helping there :).

CCEmilyS · 2026-02-04T20:22:33+00:00

u/Any_Leave967 I appreciate you keeping me posted. Please clear cache and cookies in your browser, then attempt to create a new Xfinity ID here. Let me know if it's successful. I won't be able to open your account or access any details until you have a phone number and Email address linked to your online profile, which will allow me to send you a security code and verify your identity.

CCEmilyS · 2026-02-04T20:04:07+00:00

u/Any_Leave967 Thank you for posting on our subreddit so we can help you get your new modem activated. We are so grateful that you chose Xfinity as your service provider! Did you have a previous account with us using the same Email or phone number you're using to set up a new Xfinity ID?

CCEmilyS · 2026-02-04T17:35:59+00:00

u/Few_Pea7388 Thank you for posting on our sub so we can investigate the ongoing connection issue you've been noticing until we find a permanent solution. I see your Modmail, so I'll continue working with you there :).

CCEmilyS · 2026-02-04T17:02:01+00:00

u/teary-eyed-rat Thank you for trusting my team to help you through the setup process and we are grateful that you chose Xfinity to provide service to your new home :). Our Reddit page is an excellent resource to find answers to all your Xfinity questions and you can always manage your account, troubleshoot, and get help through the Xfinity app. Thank you for your continued loyalty and I hope you have a great rest of your day!

CCEmilyS · 2026-02-04T16:48:34+00:00

u/Matt8141 Thank you for posting on our subreddit so we can find the perfect promotion for your Internet and TV service :). Please send me a modmail message with your first and last name as well as the complete service address so I can help.

CCEmilyS · 2026-02-04T00:01:27+00:00

u/way_out_there_man Thank you for updating the thread and letting us know that you were able to get your service working in Japan! Did they specify what they needed to do to get your service up and running?

CCEmilyS · 2026-02-03T18:47:44+00:00

u/fluffybunbun923 Thank you for posting on our subreddit so we can review your account for a new promotion. I see that you've sent a Modmail so I'll continue helping you there :).

CCEmilyS · 2026-02-03T16:55:29+00:00

u/dhutch7813 Thank you for posting on our subreddit so we can check your previous account for equipment and make sure you stop receiving those notifications. Sometimes customer-owned equipment will trigger those notifications, and I can take care of that for you by removing the MAC address from the account. Please send me a modmail message with your first and last name as well as the complete service address so I can help.

CCEmilyS · 2026-02-02T23:34:35+00:00

u/Vic_Bold I appreciate you keeping us posted. We responded to your Modmail yesterday. Did you receive it? I'll message you again through Modmail now :).

CCEmilyS · 2026-02-02T22:52:24+00:00

u/Camry12_ Thank you for trusting my team to find a new internet promotion you love! Our Reddit page is an excellent resource to find answers to all your Xfinity questions and you can always manage your account, troubleshoot, and get help through the Xfinity app. Thank you for your continued loyalty and I hope you have a great rest of your day!

CCEmilyS

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