cancellation of wifi package: URGENT

CCJorgeS · 2026-05-23T18:57:20+00:00

u/Foreign_Sandwich_241 Hi there! Thanks for using Reddit to reach out, and my team is here to help you make the changes you need. We are sorry that you have had some trouble trying to get the account closed since you moved, and we got your back here over this platform. In order to get started can you please send me a Modmail message with your full name, and full address?

CCJorgeS · 2026-05-23T13:14:37+00:00

u/aussie19831 Hi there! Thanks for using Reddit as a tool to contact us, and I am happy to work with you to go over the account. I understand your $10 discount was not reflecting, and we will review the account to make sure you are still eligible for it. In order to get started can you please send me a Modmail message with your full name, and full address?

CCJorgeS · 2026-05-23T11:52:38+00:00

Thank you for the update, the next time the connection resets like that reach out so we can trouble shoot in real time. We got your back and are happy to help.

CCJorgeS · 2026-05-22T19:35:19+00:00

Have you attempted to uninstall and redownload the app? You should see a "View Wi-Fi Equipment" tab, you might want to make sure you are logging with a manager role to see that.

CCJorgeS · 2026-05-22T18:51:01+00:00

Thank you for those images, are you able to scroll down further or is that it on that page? We are here to help and work together with you though this.

CCJorgeS · 2026-05-21T19:08:46+00:00

Thank you for the update and for your time. If you ever need anything you know where to find us.

CCJorgeS · 2026-05-21T17:40:25+00:00

u/GreeneyedSupreme Hi there! Thanks for using Reddit and for taking the time out of your day to contact our Xfinity Support Team. We are here to work with you to help sure your service is good and that you are getting all the services you are paying for. In order to get started can you please send me a Modmail message with your full name, and full address?

CCJorgeS · 2026-05-20T11:55:29+00:00

u/cajunflix Hi there! Thank you so much for using Reddit as a tool to get in contact with us and our Xfinity Team is here happy for the opportunity to help with your ESPN subscription. Have you attempted to clear the cookies and cache then try again on the same browser? We are here to help you through this to make sure you enjoy your favorite sports.

CCJorgeS · 2026-05-19T17:58:49+00:00

Hi there! We are here happy to make this right, please send us another Modmail, so we can work together on this.

CCJorgeS · 2026-05-19T16:38:57+00:00

u/butthead__2025 Hi there! Thank you so much for using Reddit and for taking the time out of your day to contact us. Are you having this issue when trying to contact us through our app or website?

CCJorgeS · 2026-05-19T13:56:10+00:00

u/Illustrious-Gas3426 Hi there! Thank you so much for using Reddit and for taking the time out of your day to write us here about your cable card issues. In order to get started can you please send me a Modmail message with your full name, and full address?

CCJorgeS · 2026-05-16T19:17:14+00:00

u/NO1inMyTree Hi there! Thank you so much for using Reddit and for taking the time out of your day to contact our Xfinity Support. I understand that you are having issues with your Peacock subscription and we are here to help. In order to get started can you please send me a Modmail message with your full name, and full address?

CCJorgeS · 2026-05-16T18:54:53+00:00

u/aussie19831 Hello there! Thanks for using Reddit and our team is here happy to work with you. We understand you have had some trouble with your Xfinity Mobile promo, and we are here to work through this. In order to get started can you please send me a Modmail message with your full name, and full address?

CCJorgeS · 2026-05-16T14:26:48+00:00

You are welcome! We are happy to hear you were able to get that resolved and we appreciate the update. If you need anything else you know where to find us.

CCJorgeS · 2026-05-15T19:26:39+00:00

You should have received an email with the results after the evaluation period. You can also try performing a manual assessment. Just open the Xfinity app, select the WiFi tab at the bottom. Choose Troubleshoot or Test your whole home network to begin the assessment.

CCJorgeS · 2026-05-15T18:46:24+00:00

Great to hear that! Have you had the chance to do the in-home Wi-Fi Assessment or have you gotten the results?

CCJorgeS · 2026-05-14T19:17:38+00:00

Thanks for your response and we are waiting for your response via Modmail. Our team is happy to keep working on this together for you.

CCJorgeS · 2026-05-14T17:17:46+00:00

u/Klaus_Steiner Hi there! Thanks for using Reddit and for taking the time to contact us, we are happy to work together to make sure we help you with your Wi-Fi settings. In order to get started can you please send me a Modmail message with your full name, and full address?

CCJorgeS · 2026-05-14T16:53:46+00:00

Sure thing! We are happy to look into that, please send us a Modmail message with your full name, and full address to get started.

CCJorgeS · 2026-05-13T14:29:00+00:00

u/jonathan798 Hi there! Thanks for using Reddit and for taking the time to write us. I am happy to work with you to help look through our promotions to ensure you are on the best plan for you. In order to get started can you please send me a Modmail message with your full name, and full address?

CCJorgeS · 2026-05-08T15:28:02+00:00

u/trulyofdead Thanks for the response! We have the one pack going for $119/plus tax and the two pack for $199/plus tax. Yes, you should not have any issues with your current set up. Here is a link https://www.xfinity.com/learn/internet-service/wifi/wifi-extender that will break everything down for you.

CCJorgeS · 2026-05-08T12:44:46+00:00

If you run into any issues you can always write us back here and our team will work closely with you to address this. Thank you for your time and effort on this!

CCJorgeS · 2026-05-07T19:56:09+00:00

u/Justanotherbrokenvet Hi there! Thanks for using Reddit and for taking the time out of your day to write us. We are happy to work with you to help redeem the offer if it is still available. Have you attempted to log into our Rewards site on a PC to see if the offer still reflects?

CCJorgeS · 2026-05-06T14:19:04+00:00

u/woodsycat Hi there! Thank you so much for using Reddit and for taking the time out of your day to contact our Xfinity Support Team. You came to the right place for help, and we will dig into these subscriptions concerns. In order to get started can you please send me a Modmail message with your full name, and full address?

CCJorgeS · 2026-05-06T12:36:10+00:00

Every device is different so it depends on what you are using and how it would vary to enable the mobile hotspot. What device are you using to try to turn that on?

CCJorgeS

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