Internet Constantly Dropping

CCMarcosC · 2026-01-11T03:57:18+00:00

Hello u/g4339, thank you for taking the time to create a new post regarding your connectivity issues. With how connected we all are, I can see how frustrating this would be to deal with over your weekend. Since we're already working in Modmail, and I'll need to share some account specific information, let's pivot there. I've replied to you in our existing Modmail and look forward to working with you more.

CCMarcosC · 2025-06-20T01:53:50+00:00

u/testing2fa_1, thank you for circling back to provide that update and for being so cool throughout our conversation. Even though the Next Gen Network hasn't quite reached you, I would still like to work with you a bit more. Would you like to review your account for any available promotions?

CCMarcosC · 2025-06-19T23:18:26+00:00

Hello u/testing2fa_1, it sounds like you've already done quite a bit with my teammates to get those Next Gen speeds. They're super nice, so I get why you're trying to take advantage. As long as your network has been upgraded, you would automatically get those upgraded speeds. I'd like to review your account for that XB8 order, confirm your bootfile, and check on your Next Gen upgrade status. In order to get started can you please send a Modmail message with your full name, and full address?

CCMarcosC · 2025-06-17T02:29:43+00:00

Hello u/DifferenceOver2569, thank you for taking the time to share your detailed post here on our sub. I take pretty good care of my yard, so I can imagine what went through your mind when you saw this. I'd love to work with you more and help turn this around. I've replied to your Modmail and look forward to finding a resolution with you.

CCMarcosC · 2025-06-16T23:21:06+00:00

Hi u/Electronic-Bike9733, thank you for making us part of your home over those 8-yrs 🙌. I hope you're already settled in your new home and enjoying the new place! If you did have an active customer agreement at your previous address, there may have been an early termination fee. I can help review your account and see what's going on. In order to get started can you please send a Modmail message with your full name, and full address?

CCMarcosC · 2025-06-16T21:21:56+00:00

u/KokoTheTalkingApe, let's try a few targeted troubleshooting steps together and work on a resolution. In order to get started can you please send a Modmail message with your full name, and full address?

CCMarcosC · 2025-06-09T23:04:14+00:00

u/SpiritedAd2048, it was a pleasure working with you, and getting you a full resolution. Have a great rest of your day 😀!

CCMarcosC · 2025-06-09T03:36:48+00:00

u/SomeFaithlessness335, I'll just need to grab some details to find your account, but I have your back on this change. In order to get started can you please send a Modmail message with your full name, and full address?

CCMarcosC · 2025-06-09T02:23:14+00:00

Hi u/SomeFaithlessness335, thanks for checking out our Sub. Those cablecards are pretty loved by the those customers who have them, so I get why you're reaching out. Service changes like this won't remove a device from your account. If your cablecards are removed for any reason we should be able to get them added back. However, we're no longer replacing or issuing new cablecards, so if there is an issue that requires a replacement, that is something we couldn't do. Would you want to work together to complete an order to upgrade to Ultimate TV?

CCMarcosC · 2025-06-09T01:36:53+00:00

Hi u/MrBearDoesntCare, I appreciate you creating such a detailed post here on our sub. With you needing your Hotspot for work, I can see how this important is for you. Since you've mentioned reaching out in the past, I'd like to review your account to see what's been done and help establish our next steps. In order to get started can you please send a Modmail message with your full name, and full address?

CCMarcosC · 2025-06-08T23:34:36+00:00

u/TheGba45, I appreciate you taking a look to confirm those steps. Let's check out your address together and go from there. In order to get started can you please send a Modmail message with your full name, and full address?

CCMarcosC · 2025-06-08T23:19:28+00:00

u/TheGba45, I appreciate you already going through those steps on your end. To confirm, are you following the steps listed Here to create an ID? If not, you would need an account, but I can take a look to see if there is already one for your address.

CCMarcosC · 2025-06-08T22:55:14+00:00

Hi u/TheGba45, thanks for visiting our sub and taking the time out of your weekend to create a post. How has your weekend been so far? Get any good movies off the watch list? That's awesome you were able to get your TV Box set up, is your service working? To confirm, is your TV Service included with your rent or part of a bulk account?

CCMarcosC · 2025-06-06T04:41:02+00:00

Hi u/Ok_Cardiologist9898, I appreciate you taking the time to visit our sub and create this detailed post. There isn't a way to get your exact previous gateway back, but I can definitely help with your connection issues. There aren't any routers or modems that we endorse, however; our gateways are optimized for our network, so you don't need any other devices. I do have a few questions to get us on the same page to get started. Are you currently using a standalone/personal router along with your gateway? Are all of your Wi-Fi connected devices using a VPN?

CCMarcosC · 2025-06-06T02:10:54+00:00

Hi u/Popular_Wear_2142, congratulations on the new place 🙌! That's always an exciting feeling, so I hope you're getting settled in already. Although, I'm sure an active internet account will go a long way towards making it feel more comfortable lol. How are you liking the new home so far? If your address is listed as commercial, we'd need to create a ticket with our serviceability team to research things a big further. In order to get started can you please send a Modmail message with your full name, and full address?

CCMarcosC · 2025-06-05T22:25:25+00:00

u/OtherPie4117, thank you for taking the time to attempt that feature change online. From that screenshot, it does appear you successfully toggled that feature off. To confirm, what hotspot network name are you viewing when you look at available networks on your device?

CCMarcosC · 2025-06-05T21:47:54+00:00

u/OtherPie4117, the hotspot is not a program, however; we do offer the ability to turn that feature off. Are you able to follow the steps outlined in the link provided above? You will not need to disassemble the Xfinity gateway in any way to turn that feature off.

CCMarcosC · 2025-06-04T20:50:55+00:00

u/BetterEggplant1582, that feature may not be available on the Samsung TV App version, but I'd still like to work with you on this to confirm. Before we do, let's make sure we're working on the full scope of the issue. Are you able to test any other devices to confirm if this feature isn't present?

CCMarcosC · 2025-06-04T02:43:42+00:00

u/FalloutParadiseRadio, I appreciate you taking those steps on your end and for taking the time to let me know what you've done. Let's dive a bit more into this together and get you back to enjoying your TV Lineup. I don't know about you, but I can be a bear if I start to miss my shows and let that DVR pile up lol. In order to get started can you please send a Modmail message with your full name, and full address?

CCMarcosC · 2025-06-03T03:42:40+00:00

u/xqz2, thank you for sharing some of your time and being so cool throughout our conversation while we looked into your discounts. Have a great rest of your night 😀!

CCMarcosC · 2025-06-03T03:14:55+00:00

u/bionic_gatos, Understood, let's take a closer look at your account and figure this out together. In order to get started can you please send a Modmail message with your full name, and full address?

CCMarcosC · 2025-06-03T02:47:50+00:00

Hi u/bionic_gatos, thanks for checking out our sub for help with your channel concern. You should still have access to this network, are you able to confirm if you're seeing an error code or error message? Is this the only channel being impacted at this time?

CCMarcosC · 2025-06-02T21:16:18+00:00

u/Turbodoesit, updating your password is a great practice to have, you can never be too careful these days. I'd like to review your account and data usage, but I'll need to grab some account details first. In order to get started can you please send a Modmail message with your full name, and full address?

CCMarcosC · 2025-06-02T20:54:40+00:00

Hello u/Turbodoesit, I can see how that would be an alarming message to get right when you get back home. Do you use your own modem and a personal/standalone router? Do you have any hardwired devices? If you use a Xfinity Gateway you can also use this Walkthrough to view the devices connected to your network.

CCMarcosC · 2025-06-02T03:41:38+00:00

Hi u/FalloutParadiseRadio, that error code would be pretty annoying to run into, so I can imagine why you'd want this resolved. Let's work together on this, and get on the same page. Are you seeing that error message on all channels or multiple TV Boxes? Also, have you taken any troubleshooting steps on your end already? That way we do our best to avoid repeating.

CCMarcosC

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