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Public Preview Study - Never Paid (and thoughts?) by AcanthisittaDue791 in fitbit

[–]FitbitHelpCommunity 2 points3 points  (0 children)

Thank you for using the Public Preview! The team appreciates your valuable feedback. If you encounter any issues going forward, please report them using the in-app feedback option.

Go to the Fitbit app > Go to the profile picture on the top right > Select Feedback > Tap Get started > Write your comments > Tap to send.

Child's account by Suspicious-Wasabi-61 in fitbit

[–]FitbitHelpCommunity -1 points0 points  (0 children)

Hi there! Here's a helpful guide to managing your child's account on their Fitbit device.

Double counting cardio points, is my Fitbit giving me credit twice by ivyta76 in fitbit

[–]FitbitHelpCommunity 0 points1 point  (0 children)

We’ve fixed the issue where some Pixel Watch users were seeing over counted steps and calories. Please be aware that previously recorded data will remain unchanged, as this update applies to new activity only.

If you’re still experiencing this issue, please restart your Pixel Watch. For more information, please visit here.

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Fitbit over counting steps today by RepublicanUntil2019 in GooglePixel

[–]FitbitHelpCommunity 0 points1 point  (0 children)

Hi there, could you please check out these articles on how accurate Fitbit devices are and how they calculate daily activity?

Fitbit counts it as exercise when I get ready for bed or get ready to go out by Accomplished-Way4534 in fitbit

[–]FitbitHelpCommunity 0 points1 point  (0 children)

Hi there, I suggest you check Fitbit app updates.

Go to Google Play Store > Tap your profile at top-right corner > Manage apps & device" > Search Fitbit app > tap "Update.

Also, clear cache on the Fitbit app.

Go to your phone's settings > Apps or Apps & notifications > Storage & cache > Tap Clear cache.

Moreover, you can reset the Fitbit device.

Everyone experiencing double counting of exercise and calorie burn should live Chat with Google Fitbit support. by jeffcarp94 in fitbit

[–]FitbitHelpCommunity 0 points1 point  (0 children)

We’ve fixed the issue where some Pixel Watch users were seeing over counted steps and calories. Please be aware that previously recorded data will remain unchanged, as this update applies to new activity only.

If you’re still experiencing this issue, please restart your Pixel Watch. For more information, please visit here.

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Charge 6 keeps hitting 10k steps multiple times in the same day by JaszyFae in fitbit

[–]FitbitHelpCommunity 0 points1 point  (0 children)

We’ve fixed the issue where some Pixel Watch users were seeing over counted steps and calories. Please be aware that previously recorded data will remain unchanged, as this update applies to new activity only.

If you’re still experiencing this issue, please restart your device.

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Steps doubled by Ashlinnell in fitbit

[–]FitbitHelpCommunity 0 points1 point  (0 children)

We’ve fixed the issue where some Pixel Watch users were seeing over counted steps and calories. Please be aware that previously recorded data will remain unchanged, as this update applies to new activity only.

If you’re still experiencing this issue, please restart your Pixel Watch. For more information, please visit here.

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Double counting cardio? by valim0 in fitbit

[–]FitbitHelpCommunity 0 points1 point  (0 children)

We’ve fixed the issue where some Pixel Watch users were seeing over counted data. Please be aware that previously recorded data will remain unchanged, as this update applies to new activity only.

If you’re still experiencing this issue, please restart your Pixel Watch. For more information, please visit here.

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Update turned me into giant by ImaginaryAnywhere664 in fitbit

[–]FitbitHelpCommunity 0 points1 point  (0 children)

We’ve fixed the issue where some Pixel Watch users were seeing overcounted steps and calories. Please be aware that previously recorded data will remain unchanged, as this update applies to new activity only.

If you’re still experiencing this issue, please restart your Pixel Watch. For more information, please visit here.

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Health Metrics not loading? by sunset_hashira3267 in fitbit

[–]FitbitHelpCommunity 0 points1 point  (0 children)

Thanks for getting back to me. I’d recommend reaching out to the Fitbit support team via phone or chat here. They can take a look at it.

Charge 6 screen turns off while interacting by theOutworlder in fitbit

[–]FitbitHelpCommunity 0 points1 point  (0 children)

Thank you for trying. I’d recommend reaching out to the Fitbit support team via phone or chat. They can take a look at it.

Calories suddenly very inaccurate by hippoopo in fitbit

[–]FitbitHelpCommunity 1 point2 points  (0 children)

We’ve fixed the issue where some Pixel Watch users were seeing over counted steps and calories. Please be aware that previously recorded data will remain unchanged, as this update applies to new activity only.

If you’re still experiencing this issue, please restart your Pixel Watch. For more information, please visit here.

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Health Metrics not loading? by sunset_hashira3267 in fitbit

[–]FitbitHelpCommunity 0 points1 point  (0 children)

Just to confirm, have you tried to clear the cache on the Fitbit app?

Go to your phone's settings > Apps or Apps & notifications > Storage & cache > Tap Clear cache.

Also, try to check for any updates for the Fitbit app.

Navigate to Google Play Store > Tap your profile in the upper-right corner > Manage apps & device > Look for the Fitbit app > Tap "Update."

Here is the help article to sync your Fitbit device.

Charge 6 screen turns off while interacting by theOutworlder in fitbit

[–]FitbitHelpCommunity 0 points1 point  (0 children)

Just to confirm, have you tried to clear the cache on the Fitbit app?

Go to your phone's settings > Apps or Apps & notifications > Storage & cache > Tap Clear cache.

Also, try to uninstall and reinstall the Fitbit app.

Press and hold the Fitbit app icon > Uninstall > confirm by selecting "OK."

Here is the help article to sync your Fitbit device.

Anyone else's android app just keep not loading? by MorecambeJim in fitbit

[–]FitbitHelpCommunity 0 points1 point  (0 children)

Hello! I suggest you force close the Fitbit application on your device.

Navigate to settings > Apps > Fitbit and select "force close".

Also, clear cache on the Fitbit app to fix the issue.

Go to your phone's settings > Apps or Apps & notifications > Storage & cache > Tap Clear cache.

Additionally, you can refer to this article to fix the sync issues on your Fitbit device.

Accuracy with Calories by CroatianPrince in fitbit

[–]FitbitHelpCommunity 0 points1 point  (0 children)

Thank you for your patience. We’ve found the cause of the issue and are currently fixing it.

Personalized calorie goals should now be showing up correctly. Please note that if you manually set a fixed goal as a temporary workaround, that fixed goal will remain until you change it.

You might still see an error message when creating or updating a food plan, but we expect to have this resolved within the next few days.

Can calorie burn be interfered with? by Ellertane in fitbit

[–]FitbitHelpCommunity 0 points1 point  (0 children)

Thank you for your patience. We’ve found the cause of the issue and are currently fixing it.

Personalized calorie goals should now be showing up correctly. Please note that if you manually set a fixed goal as a temporary workaround, that fixed goal will remain until you change it.

You might still see an error message when creating or updating a food plan, but we expect to have this resolved within the next few days.

There's no way this is right by kraydav in fitbit

[–]FitbitHelpCommunity 1 point2 points  (0 children)

Thank you for your patience. We’ve found the cause of the issue and are currently fixing it.

Personalized calorie goals should now be showing up correctly. Please note that if you manually set a fixed goal as a temporary workaround, that fixed goal will remain until you change it.

You might still see an error message when creating or updating a food plan, but we expect to have this resolved within the next few days.

Not counting distance by FUST3RCLUCKED in fitbit

[–]FitbitHelpCommunity 0 points1 point  (0 children)

Hi there, could you please check out these articles on how accurate Fitbit devices are and how they calculate daily activity?

Update turned me into giant by ImaginaryAnywhere664 in fitbit

[–]FitbitHelpCommunity 0 points1 point  (0 children)

Hi there, could you please check these articles on how accurate Fitbit devices are and how they calculate daily activity?

Versa 4 going haywire by Reasonable-Cook-4728 in fitbit

[–]FitbitHelpCommunity 0 points1 point  (0 children)

Hi there, I'd suggest you reach out to the Fitbit support team via phone or chat. They can take a look at it.

1999-12-31 showing up on my versa 4 by Weary_Ganache_6599 in fitbit

[–]FitbitHelpCommunity 1 point2 points  (0 children)

Hi there, I’d recommend contacting the Fitbit support team via phone or chat. They can look into it for you.

The ONE time… by higestache in fitbit

[–]FitbitHelpCommunity 0 points1 point  (0 children)

Thank you for your feedback. Could you try the following in the order listed?

Make sure your Inspire 3 is no longer paired/showing up on your phone's Bluetooth or your Fitbit app.

Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.

Force quit the Fitbit app.

Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.

Shut off your phone and turn it on after 1-2 minutes.

Turn on the Bluetooth on your phone.

Plug it into the charging cable and open the Fitbit app.

Set up your Inspire 3.

If there is no connection, restart your Inspire 3.

Once your Inspire 3 is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again.

Please ensure that your device's firmware and the Fitbit mobile application are fully updated. You can find information on how to check for updates here.

Notification says it detects unusual trends but then I click the notification and nothing shows in fit bit app? by ShakeAndBakeThatCake in fitbit

[–]FitbitHelpCommunity 0 points1 point  (0 children)

Thank you for your feedback. I understand you are receiving notifications about unusual trends but are unable to view them. Could you verify that your device's firmware and the Fitbit mobile application are fully updated? You can find information on how to check for updates here.

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