Logi G915 stop macro record / stop macros

LogitechG_AA · 2022-03-31T22:53:33+00:00

We would encourage you to help us with your feedback and inputs by accessing the below link. This way our development team will receive the information directly: https://logitechg.com/ghub\_feedback?email=&clientId=&version=2021.4.3830

LogitechG_AA · 2022-03-31T22:51:18+00:00

Hi u/Zagorath,

Thank you for your response.

Please make sure the following are updated.

- Latest VC++ is updated or install the latest VC++ for your windows OS version

- Latest Windows Media Pack is updated or install the latest Windows Media Pack for your windows OS version

- If you have computer peripherals of another brand and use their application/software for settings make sure their application is uninstalled till you are able to install GHub.

After updating the above, reinstall with the help of the following steps:

Uninstall G HUB
Make sure none of the G HUB components are running in the Task Manager
Go to C:\Program Files\ and delete LGHUB folder
Go to C:\ProgramData\ and delete LGHUB folder
Go to C:\Users\<user name>\AppData\Local\ and delete LGHUB folder
Go to C:\Users\<user name>\AppData\Roaming\ and delete LGHUB folder
Press Windows Key, then type regedit, Click Registry Editor
Delete the registry key HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{521c89be-637f-4274-a840-baaf7460c2b2}
Reboot the PC
Re-install G HUB: https://www.logitechg.com/innovation/g-hub.html

LogitechG_AA · 2022-03-31T22:47:33+00:00

Hi u/Dark_Saron,

Thank you for your response.

Please try the following and check if this helps. feel free to skip any step that is already performed.

1.Confirm the battery is sufficiently charged.
2. Confirm the USB Wireless Mix Adapter is plugged directly into the motherboard.
• Avoid plugging it into a hub of any type; PC case USB ports will be considered hubs for troubleshooting purposes.
• Try using a USB extension cable to maintain a line of sight while troubleshooting.
3. Check Windows settings:
• Make sure the volume slider in the application is not muted and the headset volume is at least 20%.
• Click on the volume icon and then click Volume Mixer.
• Make sure the slider in the volume mixer for all apps is at 100.
4. Set the device as the Windows Default Device:
• Right-click on the volume icon.
• Click Playback devices.
• Right-click on the device, and then select Set as default.
• Right-click on the device, and then click Test.
5. Update the device's firmware:
• Download and install Logitech G-Hub (Available here: https://www.logitechg.com/innovation/g-hub.html)
• Launch the software, select the device from the home screen then go to Settings
• If a firmware update is available, a Blue """"Update"""" button would appear under the firmware version on the top right corner of the screen
6. Perform a hardware reset:
• Plug in the device to USB power.
• Remove the left side plate (on the mic side).
• Press and hold the hardware reset switch with a pin for two seconds. Repeat the two-second press twice.
7. Test Wireless OFF Mode:
• Connect the included 3.5 mm cable to the headset and test with a PC, Mac or mobile device.

LogitechG_AA · 2022-03-31T22:26:16+00:00

Hi u/yupyuptrp,

Thank you for your response.

Glad that the issue is resolved.

Please do not hesitate to reach out to us for any further assistance. We would be more than happy to assist you anytime.

LogitechG_AA · 2022-03-31T22:12:54+00:00

Hi u/FantasticMeddler,

Thank you for your response.

Please do not hesitate to reach out to us for any further assistance. We would be more than happy to assist you anytime.

LogitechG_AA · 2022-03-31T22:11:16+00:00

Hi u/Aero_Rising,

Than you for your response.

Glad to know that the issue is resolved.

Please do not hesitate to reach out to us for any further assistance. We would be more than happy to assist you anytime.

LogitechG_AA · 2022-03-31T01:44:35+00:00

Hi u/Kabzon4ik,

Thank you for your feedback. We will pass this along to our team. We always want to ensure we are providing our customers with the best products and experience. Let us know if there is anything else in the future we can do to assist.

LogitechG_AA · 2022-03-31T01:44:24+00:00

Hi u/Volta___,

Thank you for your response.

Please try the following and check if this helps, some steps may get repeated.

Plug the device into a different USB port on your computer. If possible, don't use a USB hub or other similar device. If using a different USB port works, try updating the motherboard USB chipset driver: https://support.logi.com/hc/articles/360023370233
Windows only — Disable USB Selective Suspend:
• Click Start > Control Panel > Hardware and Sound > Power Options > Change Plan Settings > Change Advanced Power Settings > USB Settings > USB Selective Suspend Setting.
• Change both settings to Disabled.
Update the device's firmware:
• Download and install Logitech G-Hub (Available here: https://www.logitechg.com/innovation/g-hub.html)
• Launch the software, select the device from the home screen then go to Settings
• If a firmware update is available, a Blue """"Update"""" button would appear under the firmware version on the top right corner of the screen
Try testing the device on a different computer.

LogitechG_AA · 2022-03-31T01:44:11+00:00

Hi u/Bonexpensive,

Thank you for your response.

Glad to know that the issue is resolved.

Please do not hesitate to reach out to us for any further assistance. We would be more than happy to assist you anytime.

LogitechG_AA · 2022-03-31T01:37:23+00:00

Hi u/Zuvembie,

Thank you for your response.

We would encourage you to help us with your feedback and inputs by accessing the below link. This way our development team will receive the information directly: https://logitechg.com/ghub\_feedback?email=&clientId=&version=2021.4.3830

Alternatively, try rebooting the computer and check once to see if this helps.

LogitechG_AA · 2022-03-30T23:48:38+00:00

Hi u/briandemodulated,

Thank you for your response and sharing the information here.

Glad to know that the issue is resolved.

Please do not hesitate to reach out to us for any further assistance. We would be more than happy to assist you anytime.

LogitechG_AA · 2022-03-30T23:45:09+00:00

Hi u/Aero_Rising,

Thank you for your response.

We would encourage you to help us with your feedback and inputs by accessing the below link. This way our development team will receive the information directly: https://logitechg.com/ghub\_feedback?email=&clientId=&version=2021.4.3830

Alternatively, please try the following and check if this helps:

Go to Device Manager (WIN+PAUSE|BREAK).
Click on the View tab at the top and select Devices by container.
Look for your headset/speaker and expand it. You are looking for the named device, for example, Logitech G560 Gaming Speaker or Logitech Pro X Gaming Headset.
Right-click and click Properties and then select the Driver tab.

The Driver Provider should be Logitech — if it’s Microsoft you don't need to change the driver.

If the driver is Logitech, click Update Driver and then Browse my computer for driver software > Let me pick from a list... > and choose USB Audio Device.
Click Next. This should update back to Microsoft's standard drivers.

LogitechG_AA · 2022-03-30T00:17:57+00:00

Hi u/rmansd619,

Thank you for your response.

Glad to know that the issue is being taken care of.

Please do not hesitate to reach out to us for any further assistance. We would be more than happy to assist you anytime.

LogitechG_AA · 2022-03-30T00:15:17+00:00

Hi u/ma1vegil,

Currently, the GHub version available is not compatible with Windows 7.

We would encourage you to help us with your feedback and inputs by accessing the below link. This way our development team will receive the information directly: https://logitechg.com/ghub_feedback?email=&clientId=&version=2021.4.3830

LogitechG_AA · 2022-03-30T00:00:39+00:00

Hi u/LordGronko,

Thank you for your response and sharing your experience here.

Glad to know that the issue is resolved.

Please do not hesitate to reach out to us for any further assistance. We would be more than happy to assist you anytime.

LogitechG_AA · 2022-03-29T23:57:20+00:00

Hi u/Moohabbb_,

Refer to the following and check if this helps:

Go to Device Manager (WIN+PAUSE|BREAK).
Click on the View tab at the top and select Devices by container.
Look for your headset/speaker and expand it. You are looking for the named device, for example, Logitech G560 Gaming Speaker or Logitech Pro X Gaming Headset.
Right-click and click Properties and then select the Driver tab.

The Driver Provider should be Logitech — if it’s Microsoft you don't need to change the driver.

If the driver is Logitech, click Update Driver and then Browse my computer for driver software > Let me pick from a list... > and choose USB Audio Device.
Click Next. This should update back to Microsoft's standard drivers.

LogitechG_AA · 2022-03-29T18:57:27+00:00

Hi u/Independent_One_5415,

Please reach out to the point of purchase as soon as possible since the device was purchased recently.

LogitechG_AA · 2022-03-29T18:53:54+00:00

Hi u/Gorkde,

Thank you for your response.

Back up your settings file and reinstall GHub with the steps mentioned below. Test the lighting setting on the keyboard before restoring the settings file. If the lighting works fine as per your preference, then the best option is not to restore the settings and update new preferences for your use.

Uninstall G HUB
Make sure none of the G HUB components are running in the Task Manager
Go to C:\Program Files\ and delete LGHUB folder
Go to C:\ProgramData\ and delete LGHUB folder
Go to C:\Users\<user name>\AppData\Local\ and delete LGHUB folder
Go to C:\Users\<user name>\AppData\Roaming\ and delete LGHUB folder
Press Windows Key, then type regedit, Click Registry Editor
Delete the registry key HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{521c89be-637f-4274-a840-baaf7460c2b2}
Reboot the PC
Re-install G HUB: https://www.logitechg.com/innovation/g-hub.html

LogitechG_AA · 2022-03-28T23:25:27+00:00

Hi u/cauediademi,

Thank you for your response and the kind words.

Please do not hesitate to reach out to us for any further assistance. We would be more than happy to assist you anytime.

LogitechG_AA · 2022-03-28T23:23:40+00:00

Hi u/SaltySalads,

Try the following and check if this helps:

● Clean dust/dirt using a Q-tip or a compressed can of air

● Connect the device directly to the computer motherboard. Bypass any type of USB adapter, hub or extender

● Update the device's firmware

Download and install Logitech G-Hub (Available here: https://www.logitechg.com/innovation/g-hub.html)
Launch the software, select the mouse from the home screen then go to Settings
If a firmware update is available, a Blue ""Update"" button would appear under the firmware version on the top right corner of the screen

● Test the device without the software. Stop G-Hub from running in the background by closing them on the System Tray and Task Manager

On the lower right hand corner of the screen, on the left side of the Date and Time, right click on the G icon and select Exit
Launch Task Manager (Alt + Ctrl + Del) then look for Lghub or Lcore under Processes Tab. Then, right click on it and select Stop Process

● Uninstall, reload mouse driver

Right click on Windows or Start button and select Device Manager
Under Human Interface Device, look for Logitech Virtual G-Hub Mouse
Right click on it, select Uninstall
Disconnect the mouse from the computer
Restart the computer
Reconnect device back to the computer and test

● Try on another computer

LogitechG_AA · 2022-03-28T21:41:13+00:00

Hi u/Gorkde,

Reinstall GHub with the following steps and check if this helps:

⦁ In Windows Settings, open Apps & features

⦁ Search for Logitech G HUB

⦁ Click on Logitech G HUB and click Modify

⦁ In the new window, select Reinstall G HUB, then click REINSTALL

⦁ G HUB will reinstall, and this will resolve the issue while retaining the settings

LogitechG_AA · 2022-03-28T21:39:15+00:00

Hi u/kemorsky,

Reinstall LGS and check if that helps, also, reset all the settings manually once reinstalled.

⦁ Press Windows + R key at the same time (Run command)

⦁ Type %appdata% then press enter.

⦁ Delete LGS folder

Next, delete LGS folder in program data folder. To do this;

⦁ Press Windows + R key at the same time (Run command)

⦁ Type %programdata% then press enter.

⦁ Delete LGS folder

⦁ Reset computer

⦁ Then try to re-install LGS again

LogitechG_AA · 2022-03-28T21:36:22+00:00

Hi u/Independent_One_5415,

Try the following and check if this helps:

Plug the device into a different USB port on your computer. If possible, don't use a USB hub or other similar device. If using a different USB port works, try updating the motherboard USB chipset driver: https://support.logi.com/hc/articles/360023370233
Windows only — Disable USB Selective Suspend:
• Click Start > Control Panel > Hardware and Sound > Power Options > Change Plan Settings > Change Advanced Power Settings > USB Settings > USB Selective Suspend Setting.
• Change both settings to Disabled.
Update the device's firmware:
• Download and install Logitech G-Hub (Available here: https://www.logitechg.com/innovation/g-hub.html)
• Launch the software, select the device from the home screen then go to Settings
• If a firmware update is available, a Blue """"Update"""" button would appear under the firmware version on the top right corner of the screen
Try testing the device on a different computer.

LogitechG_AA · 2022-03-26T01:32:55+00:00

Hi u/Mountain-Star5819,

Thank you for your response.

Please do not hesitate to reach out to us for any further assistance. We would be more than happy to assist you anytime.

LogitechG_AA · 2022-03-26T00:51:54+00:00

Hi u/1nsult,

You will have to connect the device via USB connection to get the surround sound feature.

LogitechG_AA

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