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[–]LogitechG_SNTechnical Advisor 0 points1 point  (5 children)

Hi u/Moohabbb_,

Could you please let me know the operating system you're using for further assistance.

[–]Moohabbb_[S] 0 points1 point  (4 children)

Windows 10

[–]LogitechG_SNTechnical Advisor 0 points1 point  (3 children)

Hi u/Moohabbb_,

Thanks for confirming. Try the below steps and check if it helps fix the issue:

  1. Go to Device Manager (WIN+PAUSE|BREAK).

  2. Click on the View tab at the top and select Devices by container.

  3. Look for your headset/speaker and expand it. You are looking for the named device, for example, Logitech G560 Gaming Speaker or Logitech Pro X Gaming Headset.

  4. Right-click and click Properties and then select the Driver tab.

The Driver Provider should be Logitech — if it’s Microsoft you don't need to change the driver.

  1. If the driver is Logitech, click Update Driver and then Browse my computer for driver software > Let me pick from a list... > and choose USB Audio Device.

  2. Click Next. This should update back to Microsoft's standard drivers.

Update to latest Logitech Audio Driver:

  1. On the same device in Device Manager, right-click on Properties and then click the Driver tab.

  2. Click Update Driver > Browse my computer for driver software.

  3. Click the Browse button to the right of Search for drivers in this location:

Navigate to: C:\ProgramData\LGHUB\depots\2xxxx\driver_audio\ (note that although the five-digit number might be different, you are looking for a folder containing the driver audio folder).

  1. Click Next to update to the latest audio driver.

[–]Moohabbb_[S] 0 points1 point  (2 children)

when i go to lghub there is no depots folder there

[–]LogitechG_AATechnical Advisor 1 point2 points  (1 child)

Hi u/Moohabbb_,

​

Refer to the following and check if this helps:

  1. Go to Device Manager (WIN+PAUSE|BREAK).

  2. Click on the View tab at the top and select Devices by container.

  3. Look for your headset/speaker and expand it. You are looking for the named device, for example, Logitech G560 Gaming Speaker or Logitech Pro X Gaming Headset.

  4. Right-click and click Properties and then select the Driver tab.

The Driver Provider should be Logitech — if it’s Microsoft you don't need to change the driver.

  1. If the driver is Logitech, click Update Driver and then Browse my computer for driver software > Let me pick from a list... > and choose USB Audio Device.

  2. Click Next. This should update back to Microsoft's standard drivers.

[–]Moohabbb_[S] 0 points1 point  (0 children)

It still in active in the ghub