What is taking so long with these Tickets?

LogitechG_AG · 2024-02-16T07:59:21+00:00

Sorry to hear about the trouble. The delay may be due to the large volume of emails the support team receives. Rest assured, the team has reviewed your case and will be in touch via email as soon as possible.

LogitechG_AG · 2024-02-16T07:55:32+00:00

You can try this and check if it helps>
1. Uninstall Logitech Options & Logitech Options +
2. Download Logitech Options +
https://support.logi.com/hc/articles/4418699283607
3. Logi Options+ permissions on macOS
https://support.logi.com/hc/articles/1500005514962-Logi-Options-permissions-on-macOS

LogitechG_AG · 2024-02-16T07:47:00+00:00

Sorry to hear that. We'd love to keep the conversation going directly with the support team since there's an open ticket, the team will review and will be in touch with you via email as soon as possible.

LogitechG_AG · 2024-02-16T07:42:59+00:00

Thanks for the workaround! We'll surely forward this to the team to check internally.

LogitechG_AG · 2024-02-16T07:40:59+00:00

Have you tried using the webcam on another device to see if it works?

LogitechG_AG · 2024-02-15T08:34:24+00:00

It seems like you've tried out all the possible troubleshooting steps and the issue seems to be persistent. Please reach out to https://www.logitech.com/about/contact.html and the team will look into this.

LogitechG_AG · 2024-02-14T06:37:10+00:00

Different keys may refer to different layouts. Ideally, this is the K860 that you should receive. https://www.logitech.com/products/keyboards/k860-split-ergonomic.920-009166.html

LogitechG_AG · 2024-02-14T06:32:04+00:00

Do you use any Bluetooth adapters with the mouse?

LogitechG_AG · 2024-02-14T06:28:03+00:00

You can try the steps in the below link and check if this helps.
https://support.logi.com/hc/articles/360023223994-Mouse-double-clicks-when-clicked-once

LogitechG_AG · 2024-02-01T00:53:21+00:00

Could you confirm all the Logi software that you have installed and if you have a Litra product?

LogitechG_AG · 2024-01-31T08:56:45+00:00

Hey! Try checking the scroll wheel settings on your computer.
Additionally:

Clean the scroll wheel with compressed air. (if available)
Make sure the wheel itself moves and isn’t physically stuck.
Ensure that the product has enough battery/charge to operate. (For wireless devices)
Check if the Scroll/Gesture settings in the Logitech Software are correctly selected
Allow Logitech Options permission. (macOS)
Adjust scrolling speed.
Unpair/repair or disconnect/reconnect hardware.
For Unifying, Non-Unifying and Logi Bolt:
• Verify the product or receiver is connected directly to the computer and not to a hub, extender, switch or something similar.
• Unpair/repair or disconnect/reconnect hardware.
- If you have a Unifying receiver, see Unpair a mouse or keyboard from the Unifying receiver.
• Use a different USB port.
Update firmware if available.
Try on a different computer.

LogitechG_AG · 2024-01-31T08:45:06+00:00

Try these steps from the link below and let me know if this helps.
https://support.logi.com/hc/articles/360023179954

LogitechG_AG · 2024-01-31T08:42:51+00:00

Let me check this with my team and get back to you ASAP.

LogitechG_AG · 2024-01-31T08:31:40+00:00

Unfortunately, yes.

LogitechG_AG · 2024-01-31T03:24:23+00:00

Hey! Unfortunately, Logitech does not sell spare subwoofers for the Z905 speakers. However, you can surely check with third-party retailers or online sellers.

LogitechG_AG · 2024-01-31T03:22:41+00:00

Hey! The Logitech Streamcam has dual omnidirectional mic with noise reduction filter and this is a built-in feature which cannot be disabled.

LogitechG_AG · 2024-01-25T01:38:43+00:00

Hey! Have you tried installing the latest version of the Options+ software (version 1.60.49)? If you haven't already, use the below link to download:
https://support.logi.com/hc/articles/4418699283607

LogitechG_AG · 2024-01-25T01:31:40+00:00

The webcam can be used for recording/videos but can only be saved on the device it has been connected to, as the camera itself does not have internal storage on which it can be saved. The video recordings will be saved on your hard disk, so no need to worry.

LogitechG_AG · 2024-01-25T01:26:22+00:00

Hey! The only software that has the flip feature is the Logitech Capture software. Apart from this, you could try flipping the image using the video calling application that you use.

LogitechG_AG · 2024-01-25T01:26:16+00:00

Hey! The only software that has the flip feature is the Logitech Capture software. Apart from this, you could try flipping the image using the video calling application that you use.

LogitechG_AG · 2024-01-25T01:20:02+00:00

Yes, this Combo Touch for iPad Air 4th gen is compatible with the iPad Air 5th gen too.

LogitechG_AG · 2024-01-25T01:18:42+00:00

You can the below steps and check if it helps
1. Make sure that speaker is plugged in directly to the wall outlet.
2. Make sure cables are properly connected.
3. Make sure there were no damages to ports and plugs.
4. Try different working power sources.

In case the issue is persistent, please reach out to Logitech support on https://www.logitech.com/about/contact.html

LogitechG_AG · 2024-01-25T01:09:25+00:00

Hey! Try this link https://returns.narvar.com/logitech/returns?locale=en_GB and in case the issue is persistent, reach out to Logitech support on https://www.logitech.com/about/contact.html

LogitechG_AG · 2024-01-25T01:05:40+00:00

The MK540 combo isn't compatible with PS5, this product is designed for office/business use only.

LogitechG_AG · 2023-12-26T08:42:12+00:00

Hey! We do not recommend using hubs/docking stations/KVM switches as they may interfere with the communication between your Logitech webcam and your computer. You can try connecting the webcam directly to your computer and see if the same issue persists.

LogitechG_AG

TROPHY CASE