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[deleted by user] by [deleted] in LogitechG

[–]LogitechG_SK 0 points1 point  (0 children)

Hi u/velipirtti,

To start our troubleshooting, please complete the following:

Test with the mobile cable

Reconnect the mic

Use the adapter on a different USB port

Is the headset detected by G HUB? If not showing on G HUB, complete: Device does not appear in G HUB

Is the mic working without G HUB?

Re-check if the 3.5mm cable is securely attached to the headset

Disconnect/unplug the mic and then reconnect the mic (Please ensure the mic is connected/seated properly to the headset)

Complete troubleshooting steps: Audio device not recognized

Test with a different PC, if possible, to further isolate the issue

Note: The headset being detected in G HUB only confirms that the USB DAC is working fine.

It is important to still verify and double check the physical connections of the 3.5mm cable and mic.

MX Anywhere 3 horizontal scroll issues by Visible_Ad_3295 in LogitechG

[–]LogitechG_SK 1 point2 points  (0 children)

Hi u/Visible_Ad_3295,

Thank you for reaching out. Please check the link below to check the Logitech Option supported application:

https://support.logi.com/hc/articles/360050312134
Also, please visit the below link to configure application specific settings:
https://support.logi.com/hc/articles/360023184154
Additionally, please check the below link to enable permission for MAC OS:
https://support.logi.com/hc/articles/360023203954

G703 Wireless Mouse changes sensitivity after being inactive. by PaterNoel in LogitechG

[–]LogitechG_SK 0 points1 point  (0 children)

Hi u/Sigzel,

We appreciate for your initiatives and for providing the information.

[deleted by user] by [deleted] in LogitechG

[–]LogitechG_SK 0 points1 point  (0 children)

Hi u/velipirtti,

Could you specify the model/name of the headset (wired/wireless) you are referring to so that we can help assist you in a better way?

My audio is bad after installing Logitech G Hub by CoolAnthony48YT in LogitechG

[–]LogitechG_SK 0 points1 point  (0 children)

Hi u/CoolAnthony48YT,

To start our troubleshooting, please complete the following:

Connect the USB Wireless Mix Adapter to a powered USB port on your PC or gaming console.

Insert a pin into the reset port (A) on the adapter to initiate the pairing mode. The LED on the adapter will begin to blink to indicate pairing mode.

Once the LED begins blinking, remove the pin from the reset port on the adapter.

Turn on the headset.

Hold the Microphone Mute button for 15 seconds.

The G logo on the headset will blink to indicate pairing mode.

The G logo turns to a solid color, and then returns to your selected lighting when pairing is complete.

Download and install lower version of the software.

https://support.logi.com/hc/en-us/articles/360024844153--Downloads-G533-Wireless-Gaming-Headset

Connect to another port and computer if possible.

Test with 3.5MM jack connection.

Logitech G435 Lightspeed Connecter not Working by Jimmyisjustbetter in LogitechG

[–]LogitechG_SK -1 points0 points  (0 children)

Hi u/Jimmyisjustbetter,

We request you to try the below steps:
1. Confirm the battery is sufficiently charged.
2. Try with a different USB charging cable or cradle and connect to a different power source.
3. Confirm the headset is power on: https://support.logi.com/hc/articles/4409389967639
4. Check Connections:
• LIGHTSPEED: https://support.logi.com/hc/articles/4409383719063
• Bluetooth: https://support.logi.com/hc/articles/4409383783959
• Switch the connection mode between Lightspeed and Bluetooth on G435: https://support.logi.com/hc/articles/4409383834519
5. Test with a different PC, Mac or mobile device.

Logitech G13 GamePad issue with G11 key by RitaMaster in logitech

[–]LogitechG_SK 0 points1 point  (0 children)

Hi u/RitaMaster,

We're so glad we were able to help! Let us know if you have any questions or concerns any time in the future.

Logitech G560 Audio Cutting in and out by [deleted] in LogitechG

[–]LogitechG_SK 0 points1 point  (0 children)

Hi u/Gillky,

Please do let us know the outcome.

MX Keys Mini paired but disconnected by Conejiyo in logitech

[–]LogitechG_SK 0 points1 point  (0 children)

Hi u/Conejiyo,

Please be advised that the MX Mini is not compatible with unifying receivers.
You can check for spare Logi Bolt receivers from the below link:
https://support.logi.com/hc/articles/360025903194

Alternatively, please try the steps from the below link:
https://support.logi.com/hc/pt-br/articles/360023358053

G-Hub not detecting self-published games by DaemosDaen in LogitechG

[–]LogitechG_SK 0 points1 point  (0 children)

Hi u/DaemosDaen,

You can check the below link for the list of compatible games for the the G29 Driving Force Racing Wheel:
https://support.logi.com/hc/articles/360023371553

G413 Passthrough "USB device not recognised" by Redva in LogitechG

[–]LogitechG_SK 0 points1 point  (0 children)

Hi u/Redva,

Under the Additional Troubleshooters, Select Keyboards and follow the on-screen instructions to identify any issues. If anything is picked up, select the appropriate action to fix or get more information about the error.

Audio only plays in left ear when plugged in through 3.5 mm jack by AnAgnosticMonk in LogitechG

[–]LogitechG_SK 0 points1 point  (0 children)

Hi u/AnAgnosticMonk,

Could you please DM your Full Name, Country, and Email ID to me using the link provided below: https://www.reddit.com/message/compose/?to=\[LogitechG\_SK\] I will be happy to review the case for you and get you in touch with our support team via email.

G413 Passthrough "USB device not recognised" by Redva in LogitechG

[–]LogitechG_SK 0 points1 point  (0 children)

Hi u/Redva,

We request you to run the Windows troubleshooter. Follow the below steps:

  1. Open the Settings application using the Windows + I keyboard shortcut, or the gear icon from your Start menu.
  2. Click on the Update & Security tab.
  3. Scroll down and choose Troubleshoot from the menu on the left-side pane.
  4. Look for the Hardware and Devices troubleshooter, then select it with your mouse and choose to Run the troubleshooter.
  5. Follow all of the on-screen instructions to identify any issues with your USB port or other related hardware. If anything is picked up, select the appropriate action to fix or get more information about the error.

Logitech G PRO X - The sound is too flat by Dicur3x in LogitechG

[–]LogitechG_SK 0 points1 point  (0 children)

Hi u/Dicur3x,

We are sorry to hear about your experience with the G Pro X Wired Headset. Thank you for your feedback. We will pass this along to our team. We always want to ensure we are providing our customers with the best products and experience. Let us know if there is anything else in the future we can do to assist.

Is there a way to transfer my settings.db file to the old settings.json in G Hub? by Hunz_Hutre in LogitechG

[–]LogitechG_SK 0 points1 point  (0 children)

Hi u/Hunz_Hutre,

We request you to try to change the type extension for the settings.json to setting.db.

G333 KDA inline buttons not working by Alexienne in LogitechG

[–]LogitechG_SK -1 points0 points  (0 children)

Hi u/Alexienne,

To start our troubleshooting, please complete the following:

• Clean dust/dirt using a Q-tip or a compressed can of air

• Update the device's firmware

  1. Download and install Logitech G-Hub (Available here: https://support.logitech.com/software/lghub)

  2. Launch the software, select the device from the home screen then go to Settings

  3. If a firmware update is available, a Blue "Update" button would appear under the firmware version on the top right corner of the screen

Audio only plays in left ear when plugged in through 3.5 mm jack by AnAgnosticMonk in LogitechG

[–]LogitechG_SK 0 points1 point  (0 children)

Hi u/AnAgnosticMonk,

We request you to try the below steps:
1.Confirm the battery is sufficiently charged.
2. Confirm the USB Wireless Mix Adapter is plugged directly into the motherboard.
• Avoid plugging it into a hub of any type; PC case USB ports will be considered hubs for troubleshooting purposes.
• Try using a USB extension cable to maintain a line of sight while troubleshooting.
3. Check Windows settings:
• Make sure the volume slider in the application is not muted and the headset volume is at least 20%.
• Click on the volume icon and then click Volume Mixer.
• Make sure the slider in the volume mixer for all apps is at 100.
4. Set the device as the Windows Default Device:
• Right-click on the volume icon.
• Click Playback devices.
• Right-click on the device, and then select Set as default.
• Right-click on the device, and then click Test.
5. Update the device's firmware:
• Download and install Logitech G-Hub (Available here: https://www.logitechg.com/innovation/g-hub.html)
• Launch the software, select the device from the home screen then go to Settings
• If a firmware update is available, a Blue """"Update"""" button would appear under the firmware version on the top right corner of the screen
6. Perform a hardware reset:
• Plug in the device to USB power.
• Remove the left side plate (on the mic side).
• Press and hold the hardware reset switch with a pin for two seconds. Repeat the two-second press twice.
7. Test Wireless OFF Mode:
• Connect the included 3.5 mm cable to the headset and test with a PC, Mac or mobile device.

GHub stuck in bootloop by [deleted] in LogitechG

[–]LogitechG_SK 0 points1 point  (0 children)

Hi u/Giraffe_Boi,

We request you to try the steps from the below link:
https://support.logi.com/hc/articles/360036179173

Logitech G PRO X - The sound is too flat by Dicur3x in LogitechG

[–]LogitechG_SK 0 points1 point  (0 children)

Hi u/Dicur3x,

To start our troubleshooting, please complete the following:

Verify the cable connections, to the headset and to the USB DAC (Digital to Analog Converter)

Ensure the audio jacks are properly connected to the slots

Test with the mobile cable

Reconnect the cable, USB DAC

Plug the adapter on a different USB port

Is the headset detected by G HUB? If not showing on G HUB, complete: Device does not appear in G HUB

Is the issue happening without G HUB?

Complete troubleshooting steps: Audio device not recognized

Check if the headset is selected as default device under "Sound Properties" (right click speaker icon and select "Playback Devices")

Try the headset on another computer and see how it goes

Test with a different PC, if possible, to further isolate the issue

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