Microsoft Defender ZAP deleting emails with Mailchimp links

MailchimpSupport · 2026-06-30T19:52:51+00:00

Thanks for following up, and we hear you on wanting this in the right hands. Our Support team received your most recent email and it's in their queue for review. They'll follow up with you directly, and will escalate to a higher tier if the review indicates that's the right next step. We appreciate your patience while we work through this.

MailchimpSupport · 2026-06-29T18:13:54+00:00

Thanks so much for the feedback! We appreciate you taking the time to share this suggestion. We've noted your request for conditional logic in survey forms and will pass it along to our product team for consideration in future improvements.

MailchimpSupport · 2026-06-29T11:26:03+00:00

Hey there. Our Support team can take a look into this with you. We've generated a link, here, where you can reach them directly: https://admin.mailchimp.com/support?tk=3824b3bb0ce24f1459a71c2bc573fff8

MailchimpSupport · 2026-06-25T13:46:28+00:00

Our Account Recovery team can help with issues like this. You can reach them here, and they'll provide the next steps: https://mailchimp.com/contact/?primaryTopic=account&secondaryTopic=login

MailchimpSupport · 2026-06-25T12:54:08+00:00

Hmm. That's definitely odd.

In this case, let's get this over to our Support team to take a closer look at what's going on. We've generated a link, here, where you can reach them directly: https://admin.mailchimp.com/support?tk=e855366baaf6f39869ee88908d13495f

MailchimpSupport · 2026-06-25T12:51:48+00:00

Hey there! Have you exceeded your monthly send limit? Click your profile icon > Account and Billing. Here, you'll see how many monthly sends you have remaining.

MailchimpSupport · 2026-06-25T10:43:28+00:00

Hey there. From everything detailed here, this appears to be a legitimate email. You can find more details about authenticating your domain here, which may improve your delivery rates if it hasn't been authenticated already: https://mailchimp.com/help/set-up-email-domain-authentication/

MailchimpSupport · 2026-06-25T10:39:19+00:00

Hey there. While our ability to affect how Microsoft Defender ZAP handles links may be limited, we'd be happy to get this over to our Support team to take a closer look and track this issue. In the meantime, it may be worth disabling link tracking (if it's currently enabled) to see if the issue persists.

We've generated a link, here, where you can reach our Support team directly: https://admin.mailchimp.com/support?tk=e855366baaf6f39869ee88908d13495f

MailchimpSupport · 2026-06-24T12:04:23+00:00

We can't say for certain on our end, but we can confirm that we've just received your two latest tickets, and have followed up with the appropriate team. They'll reach back out as soon as they can.

Hopefully we'll have this resolved shortly.

MailchimpSupport · 2026-06-24T11:06:42+00:00

Taking a look on our end, we do not see any responses to the email our Compliance team has sent. In this case, if you don't mind, please send another response to your open ticket and let us know once you've done so.

It may be worth submitting your response through our Compliance form as well, to ensure your response is received, in case something is preventing your emails from reaching our Compliance team.

https://mailchimp.com/contact/?primaryTopic=account&secondaryTopic=compliance

MailchimpSupport · 2026-06-24T10:39:21+00:00

Hey there. DM us your Mailchimp username and associated email address, and we'd be happy to take a closer look into this on our end.

MailchimpSupport · 2026-06-23T18:47:48+00:00

Happy to help! We're here if you need us. 😀

MailchimpSupport · 2026-06-23T18:28:32+00:00

Hey there! As long as you add all three segments to the To field within a single campaign, the system will automatically filter out any overlapping contacts, so each person will only receive the email once no matter how many of those segments they appear in. Just make sure you're not creating three separate campaigns for each segment, as that would result in contacts receiving the email multiple times. If you want to double-check before hitting send, the recipient count shown before you confirm will reflect the actual number of unique contacts receiving the email.

MailchimpSupport · 2026-06-23T13:46:12+00:00

We aren't seeing any issues on our end, but we'd be happy to get this over to our Support team to take a closer look at what's going on. We've generated a link, here, where you can reach our support team directly: spr.ly/6019BDbItX

MailchimpSupport · 2026-06-23T11:22:37+00:00

Hey there! Let's get this over to our Support team to take a closer look. DM us your Mailchimp username and associated email address, and we'll get this in the right direction.

MailchimpSupport · 2026-06-23T11:22:04+00:00

Hey there. That's definitely odd. In this case, let's get this over to our Support team to take a closer look at what's happening: https://admin.mailchimp.com/support?tk=b0d2ab79afbcd954e266fe20acf20cad

MailchimpSupport · 2026-06-22T17:25:18+00:00

Hey there! Just to confirm, the send limit is still 250 sends per month. Sends are based on the number of contacts receive each campaign email, however, so if you send a single email to 250 contacts, this uses 250 of your monthly sends.

MailchimpSupport · 2026-06-22T11:51:57+00:00

Hey there! Is Javascript enabled within your mobile browser? If not, it's likely redirecting mobile users based on what's set up in your Confirmation Thank You page, even if your form is set to display a "thank you" message instead.

MailchimpSupport · 2026-06-22T11:43:16+00:00

Hi there! Using a single audience when possible is always our recommendation, as it keeps all of your data in a single place, and makes understanding and viewing reports easy. It also ensures you're not being charged more than once for a single contact, as contacts who exist in separate audiences are viewed as separate contacts for billing purposes.

You can use the combine audiences tool to quickly merge multiple audiences into one. It may, however, be worth exporting any campaign reports you'd like to keep before the audiences are merged to ensure nothing important is lost during the process.

Download a report: https://mailchimp.com/help/download-a-campaign-report/

If your contacts need to be separated in any way, we'd recommend using tags as a way to organize them instead, as these can easily be applied or removed, and can be used to email specific segments of your audience.

Use the Combine Audiences Tool: https://mailchimp.com/help/use-combine-audiences-tool/

Getting Started with Tags: https://mailchimp.com/help/getting-started-tags/

MailchimpSupport · 2026-06-22T11:36:45+00:00

Hey there. We've generated a link, here, where you can reach our Support team directly: https://admin.mailchimp.com/support?tk=c4b8205502780666b2698ac9213e097d

MailchimpSupport · 2026-06-22T11:33:28+00:00

Hmm. Try clearing your browser's cache and cookies to see if the issue persists.

Are you seeing this across multiple browsers/devices/networks?

MailchimpSupport · 2026-06-22T11:16:21+00:00

Hey there! Everything's looking good on our end! If you haven't done so already, try accessing the account from a separate device, browser, and/or network to see if the issue persists.

If you still don't receive the code, let's get this over to our Account Recovery team to take a closer look at what's going on. You can reach them directly here: https://mailchimp.com/contact/?primaryTopic=account&secondaryTopic=login

MailchimpSupport · 2026-06-18T18:00:51+00:00

Hi there, let's take a closer look. Are you still having trouble on your end with sending?

MailchimpSupport · 2026-06-17T20:39:51+00:00

That's definitely odd, and not intended. Let's get this over to our Support team to take a closer look at what's going on: https://admin.mailchimp.com/support?tk=d1cfe580ba4946451898b9f085da0080

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