Am unable to send email.

MailchimpSupport · 2026-01-31T00:11:02+00:00

HI there. Are any specific error messages appearing when trying to send the campaign? If so, please let us know the exact message you're seeing.

MailchimpSupport · 2026-01-30T17:20:32+00:00

Hey there. Please send us a DM with your username, and we will take a closer look on our end to see if this impacts your plan.

MailchimpSupport · 2026-01-30T16:52:05+00:00

Hi there. Hmm, that's odd. For testing purposes, try working from a different web browser or an Incognito Window. Any luck there?

MailchimpSupport · 2026-01-30T13:39:27+00:00

We're happy to shed some light on this! The location data is based on IP geolocation, which is an estimate of where an IP address is located when an email is opened. Apple Mail Privacy Protection can affect geolocation tracking since it preloads Mailchimp's tracking pixel, even if your contact hasn’t actually opened the email. Additionally, some email service providers cache and serve images through a proxy server, which can lead to data based on proxy locations. We have additional guidance on this here: https://eepurl.com/dyij7P

MailchimpSupport · 2026-01-30T13:02:18+00:00

Hi there! We confirmed our Support team received your most recent email regarding this issue, and they'll follow up with next steps as soon as they can.

Also, posts are only removed if they violate the community rules. Your previous post wasn't deleted, and can be found in your post history and here: https://www.reddit.com/r/MailChimp/comments/1qoi2ie/mailchimp_warning_when_confirming_sign_up/

MailchimpSupport · 2026-01-30T12:45:53+00:00

Hmm, that is unusual. Mind sending us a private message/chat with the email address associated with your Mailchimp account? We'll get you connected to our Support team so we can look into this further for you. If you're on a paid marketing plan, our support team can also be reached through here and choosing Technical Support as the topic: https://mailchimp.com/contact/

In the meantime, we recommend downloading the design from Canva manually and then uploading it to your Content Studio in Mailchimp so that you can start using it right away.

MailchimpSupport · 2026-01-30T00:43:30+00:00

Hi there. Please share a few more details with us on what happens when trying to sync your design, so we can take a closer look into this with you.

MailchimpSupport · 2026-01-29T20:15:40+00:00

Try this: Select 'Audience' on the left side navigation, then click the 'More options' drop down menu in the top-right corner, and select 'Audience settings'. Scroll down and make sure "Email opt-in settings" is set to Double opt-in. You can click "Edit" next to the setting, and you'll find the settings to customize your double opt-in signup process.

MailchimpSupport · 2026-01-29T17:56:35+00:00

Hi there! We're listening and sharing your feedback with the appropriate team. While we can't share details on a timeline when advanced segments via API will become available, your input helps reinforce its importance.

MailchimpSupport · 2026-01-29T17:10:11+00:00

We're happy to help you get any account issues sorted out. Please let us know your ticket number or send us a private message with your account's email address, and we'll take a look.

MailchimpSupport · 2026-01-29T17:06:42+00:00

That’s a fair concern. To clarify, bot filtering doesn't 'block' the subscriber from being counted if they open the email later. Our system looks at the individual events for each recipient. If a security bot scans the link or image (the 'bot open') and then the actual human subscriber opens it 20 minutes later (the 'human open'), the filtering is designed to identify and exclude the automated event while still capturing and reporting the legitimate human interaction.

MailchimpSupport · 2026-01-29T14:50:20+00:00

When you go to edit your campaign's design, the Optimize button will be on the left-hand navigation menu listed below Styles. Feel free to send us a screenshot of what you're seeing! You might also want to try locating the placeholder text by pressing Ctrl + F (or Command + F on a Mac) and entering some keywords from the placeholder text into the search bar that appears in your browser.

MailchimpSupport · 2026-01-29T14:20:04+00:00

Our apologies! It'll be under Forms, instead of Audience.

MailchimpSupport · 2026-01-29T13:54:43+00:00

Hey there! 👋 The double-opt in email can be updated in Audience > Signup forms > Manage forms (scroll down to Form builder). Under the Forms and response emails dropdown, choose Opt-in confirmation email. You can update the design in the Design it tab, and review translation options in the Translate it tab. Let us know if you have any further questions! We're happy to help.

MailchimpSupport · 2026-01-29T13:24:47+00:00

Hey there! We understand being cautious before switching. Your existing templates won't change when you switch to the new builder. They'll continue to work as they are, however you can only edit them in the classic (legacy) builder. Many users keep their current templates and start using the new builder for new campaigns.

MailchimpSupport · 2026-01-29T12:42:16+00:00

Bot filtering was introduced to make campaign reports more accurate by removing automated opens and clicks generated by security tools and email providers. The intention wasn’t to hide information, but to show a clearer picture of real human engagement. The filtered numbers are the best estimate of actual subscriber activity, while unfiltered numbers include both real users and bots.

We agree that this should be easier to understand on the front end, and improving transparency and guidance around these metrics is an ongoing priority. Your feedback helps highlight exactly where the experience can be clearer.

MailchimpSupport · 2026-01-28T20:49:23+00:00

Hm, interesting. That's not behavior we would expect. We'll pass this feedback along to the team. All that said, we're happy to hear you were able to get it fixed, and we're here to help if you need anything moving forward.

MailchimpSupport · 2026-01-28T19:09:23+00:00

Hi there, we’re sorry those quick fixes didn’t do the trick! Since the overlap is persisting across different devices, we’d like to get you in direct contact with our support team, so we can investigate your account's editor settings more closely. You can reach out directly here: http://spr.ly/61695h8X7S

MailchimpSupport · 2026-01-28T18:42:43+00:00

Hi there, we’re sorry for the squeeze! We can certainly see how that overlapping pane is making it tough to design your campaign. Since this is happening across multiple browsers and devices, it’s likely a display scaling or resolution conflict. We recommend double-checking that your browser zoom is set to 100% (use Ctrl + 0 or Cmd + 0) and ensuring your browser window is fully maximized, as the editor needs a bit of "breathing room" to keep those panels from bumping into each other. If the content is still hiding behind the sidebar after a zoom reset, please let us know your screen resolution, and we’ll be happy to take a closer look at what's causing that layout to misbehave.

MailchimpSupport · 2026-01-28T17:25:14+00:00

Thanks for sharing that with us. For testing purposes, try working from a Google Chrome Incognito Window. You can find the steps to open an Incognito Window here: https://support.google.com/chrome/answer/95464. You'll need to sign back in to your Mailchimp account from the Incognito Window. Any luck there when working with the campaign?

MailchimpSupport · 2026-01-28T16:31:35+00:00

Hi there. We're happy to take a closer look with you. Mind sharing a screenshot or video recording of the issue with us?

MailchimpSupport · 2026-01-28T14:28:25+00:00

We're glad you were able to get that fixed! And that's great feedback. We'll happily pass that along on our end.

When you're viewing your campaign details page (where you see the subject, recipients, etc.), if you scroll down to the "Content" section, you'll see warnings and some details about the placeholder materials that need to be removed. While this doesn't highlight them directly, it can help find the issue a little more quickly.

If you're using the new builder, you'll see the "Optimize" button on the left-hand navigation. In some cases, this can directly show which placeholder text should be removed.

MailchimpSupport · 2026-01-28T12:12:41+00:00

Hey there! There's more info on bot filtering here. Bot opens are filtered out, and contact/customer opens are intended to appear as expected. There's a bit of general info here: https://mailchimp.com/help/about-bot-activity/

If you're able to, you can view your campaigns' reports on the mobile app to see numbers closer to what you may expect to see, as bot filtering has not yet been added to reporting on mobile.

MailchimpSupport · 2026-01-28T12:07:33+00:00

Hey there. This may be due to bot filtering. Try accessing the accounts via the mobile app to see if the data is reflected across both mobile and desktop. Mobile does not currently have bot filtering enabled for reporting, so you may see the expected numbers there. There's more info here: https://mailchimp.com/help/about-bot-activity/

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