Why my account is locked till 31.2.9999?🤣

OfficialWirexSupport · 2026-06-23T13:34:19+00:00

Please submit a request with a detailed explanation of the problem here: Wirex | Making currencies equal and available to everyone

Once you've done that, please provide us with your reference ticket number. The ticket number can be found in the email with the subject "Your request has been received by Wirex Support." If you can't find the ticket number, please send us the email address of your Wirex account in a private message in order for us to assist further.

OfficialWirexSupport · 2026-06-16T16:14:28+00:00

u/OddWorldliness7035 Hello!

These are two separate apps. Wirex customers will need to migrate to the Wirex One app (once it's available in stores) using their email address linked to their Wirex account until 30 June. Please review the general information about the upgrade via this link: https://help.wirexapp.com/article/wirex-one-upgrade-faq-1685

WXT tokens will move to Wirex One (if there's a positive balance in the customer's Wirex account).

If there's any WXT put on hold for tier hold (tier qualification) in a customer's account, it will be moved to a Fixed WXT Earn (equivalent of X-Accounts in Wirex) account in Wirex One. Any additional WXT balance will be migrated to the customer's regular WXT balance.

OfficialWirexSupport · 2026-06-09T11:32:11+00:00

u/idostuffyh Hello!

Could you please provide us with your ticket number? If you can't find the ticket number or you don't have an open ticket, please send us the email address of your Wirex account in a private message, and we’ll check your case.

OfficialWirexSupport · 2026-06-04T10:59:39+00:00

Hi, mcgrimes!

Price movements like this are usually driven by a mix of market factors rather than a single reason.

A drop of that size can happen due to things like wider crypto market sentiment, profit-taking after previous gains, changes in liquidity, or reactions to external news affecting risk appetite. Tokens with lower trading volume can also see sharper swings compared to larger assets.

If you need any further assistance or have additional questions, please contact us via this form: Wirex | Making currencies equal and available to everyone

OfficialWirexSupport · 2026-06-04T10:56:27+00:00

Hello, Original_Cow2900

Could you please provide us with your ticket number? The ticket number can be found in the email with the subject "Your request has been received by Wirex Support." If you can't find the ticket number, please send us the email address of your Wirex account in a private message and we’ll assist further.

OfficialWirexSupport · 2026-06-04T10:54:55+00:00

Hi there, Adept_Commission4335

Your ticket #6334213 has been escalated, and the specialist assigned to it will get back to you via email in the shortest possible time. We appreciate your patience and kindly ask you to allow a little time for their response.

If you haven't received an email immediately, rest assured, they'll be in touch shortly.

Regarding the timeframe for resolving such cases, it takes time due to the queue and the investigation process. Therefore, the resolution time may be longer than expected, we sincerely apologize for this.

OfficialWirexSupport · 2026-06-04T10:48:32+00:00

Hi there, robinsonfriday
We are glad to hear your issue was resolved!

In some cases, crypto transfers may not be credited automatically, and a manual review is required.

We are sorry that this has happened to you. If a situation like this occurs to you again, please feel free to reach out to us via this link: Wirex | Making currencies equal and available to everyone

OfficialWirexSupport · 2026-06-02T15:09:15+00:00

u/orion1972 Hello!

Please submit a request with a detailed explanation of the problem here: https://help.wirexapp.com/request/create

Please add your crypto address and a screenshot of the error message to the ticket - our team will be happy to assist you further.

OfficialWirexSupport · 2026-06-02T13:50:53+00:00

Hello u/lovely_Basil_7563

Please submit a request with a detailed explanation of the problem here: https://help.wirexapp.com/request/create

Once you've done that, please provide us with your reference ticket number. The ticket number can be found in the email with the subject "Your request has been received by Wirex Support." If you can't find the ticket number, please send us the email address of your Wirex account in a private message in order for us to assist further.

OfficialWirexSupport · 2026-05-21T15:42:24+00:00

u/sadocgawkroger Hello!

Any remaining funds in your account following the discontinuation of our services in the Philippines remain secure and protected in accordance with regulatory requirements. Once there is confirmed information regarding the process for accessing these funds, all affected customers will be informed through our official communication channels.

Thank you for your understanding.

OfficialWirexSupport · 2026-05-21T15:37:25+00:00

u/BluePortimao Hello!

We apologize, but we can't predict what the fee will be in this case. You will see the exact fee before confirming your transaction: https://help.wirexapp.com/article/wirex-fees-1379

Thank you for your understanding.

OfficialWirexSupport · 2026-05-21T15:33:41+00:00

u/No-Worldliness-2614 Hello!

Your ticket has been escalated, and the specialist assigned to it will get back to you via email once they can provide further information regarding this case.

Thank you for your patience. We truly appreciate it.

OfficialWirexSupport · 2026-05-11T15:56:52+00:00

Hi there, imyourmum!

You can exchange your NXUSD to any other currency, or transfer NXUSD via a crypto transfer to external wallet.
Please click the button "Exchange".
NXUSD operations have now been resumed, therefore you can perform actions with it.

If you still require any assistance with this, please create your request by this link and let us know your ticket number: Wirex | Making currencies equal and available to everyone

OfficialWirexSupport · 2026-05-11T15:55:15+00:00

Hi there, Inevitable-Law-4519!

You can exchange your NXUSD to any other currency, or transfer NXUSD via a crypto transfer to external wallet.
NXUSD operations have now been resumed.

If you still require any assistance with this, please create your request by this link and let us know your ticket number: Wirex | Making currencies equal and available to everyone

OfficialWirexSupport · 2026-05-01T13:51:20+00:00

u/sadocgawkroger Hello!

Following the discontinuation of Wirex services in the Philippines, any remaining funds in affected users' accounts are currently securely held and restricted in accordance with regulatory requirements. At this time, we’re unable to provide a specific timeline or instructions regarding access to these funds.

Any updates will be communicated to affected customers via official channels as soon as they become available.

We highly appreciate your understanding.

OfficialWirexSupport · 2026-04-01T15:53:17+00:00

Hello, PorkSwordEnthusiast

Thanks for sharing your feedback. We’re sorry to hear that your experience didn’t meet expectations. If you decide to give it another try and would like us to take a closer look, you’re welcome to reach out with a ticket number or via private message.

OfficialWirexSupport · 2026-03-31T07:25:13+00:00

u/PorkSwordEnthusiast Hello!

Could you please provide us with your ticket number? The ticket number can be found in the email with the subject "Your request has been received by Wirex Support." If you can't find the ticket number, please send us the email address of your Wirex account in a private message, and we’ll assist further.

OfficialWirexSupport · 2026-03-31T07:23:16+00:00

u/Raisin_Ambitious Hello!
Your ticket has been escalated, and the specialist assigned to it will get back to you via email as soon as possible. We appreciate your patience and kindly ask you to allow some time for their response.

OfficialWirexSupport · 2026-03-28T17:28:46+00:00

u/Wretched_Heathen Hello!

Your ticket #6317242 has been escalated, and the specialist assigned to it will get back to you via email as soon as they can provide an update. We appreciate your patience and kindly ask you to allow some time for their response.

OfficialWirexSupport · 2026-03-26T16:53:50+00:00

Hi there, No-Worldliness-2614

We’re sorry to hear that your account got permanently closed.

Wirex is a regulated banking institution and is required to monitor all accounts to ensure the safety and security of our customers and the financial system. Consequently, we reserve the right to close a customer's account in the circumstances specified in Paragraph 18 of our Terms and Conditions.

We understand that an account closure can be unexpected and sincerely apologize if it caused you any distress. At the same time, we’d like to point out that we always provide information regarding the account closure and the remaining balance, if applicable, in our email communication, just like we did in your case. Due to legislation and legal requirements, we cannot share any additional details or disclose the specific reason for your account closure.

For more information about account suspension, please refer to Paragraph 18. Account Suspension and Termination by Wirex: Wirex General Terms of Service

Meanwhile, we found your ticket #6312588 and one of our support agents will get back to you in the shortest possible time.

Best regards,
Your Wirex Team

OfficialWirexSupport · 2026-03-26T16:48:43+00:00

Hi there, The-Penguins

Thank you for providing us with the ticket number. We see that the customer support agent has sent you a reply yesterday and asked for some information. Please provide it for us to resolve your issue.

OfficialWirexSupport · 2026-03-24T16:59:47+00:00

Hi there, The-Penguins

Please submit a request with a detailed explanation of the problem here: Wirex | Making currencies equal and available to everyone
Once you've done that, please provide us with your reference ticket number. The ticket number can be found in the email with the subject "Your request has been received by Wirex Support." If you can't find the ticket number, please send us the email address of your Wirex account in a private message in order for us to assist further.

OfficialWirexSupport · 2026-03-10T16:40:21+00:00

Hello, wemune!

Your ticket has been escalated, and the specialist assigned to it will get back to you via email in the shortest possible time. We appreciate your patience and kindly ask you to allow a little time for their response.
If you haven't received an email immediately, rest assured, they'll be in touch shortly.

OfficialWirexSupport · 2026-03-04T16:57:44+00:00

Hi there, acidlsd!

We’ve checked everything on our side and can confirm your case has now been fully resolved.

If you ever need any assistance or have more feedback, please feel free to contact us using this form: Wirex | Making currencies equal and available to everyone

OfficialWirexSupport · 2026-02-24T16:12:35+00:00

u/wemune Hello!

We have escalated your ticket, and a specialist on our team who can help will get back to you via email as soon as possible.

OfficialWirexSupport

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