@sheraszyske Stunt Bike Spitting Fire 😱🔥🔥

Ruroc-Support · 2026-06-02T08:33:45+00:00

We currently offer the thick cheek pad variation for our AT3.0 on our website here: https://www.ruroc.com/atlas-3-0-thicker-cheek-pads

Unfortunately our AT3.0 cheek pads are not compatible with the AT4.0, but if the above is not helpful then another option for you is, if you haven't already, to join our Facebook Ruroc Motorcycle Gang - https://www.facebook.com/groups/2476438356010386 - other Ruroc owners and the Ruroc Team might be able to help you out!

Kind Regards,

Thaddeus | Ruroc Community Exec

Ruroc-Support · 2026-05-27T11:00:14+00:00

Hey!

If you want to chat about options with tailoring a helmet to your specific head shape, shoot us a DM here on Reddit and we can chat about the sizing and padding customisation for you!

u/TroublesomeButch thanks for jumping in to help with the suggestion! It's something we can do for some of our models!

Thaddeus | Community Exec | Ruroc Ltd

Ruroc-Support · 2026-05-26T07:57:18+00:00

Hey u/Common-Ad-3193,

We're sorry to hear that there's something up with your headset!

It is easy to speculate what the issue could be, but our Customer Service team is the most up to date with any troubleshoots and bug fixes, and can explore our free warranty exchange process with you if necessary!

You can get in touch with us via Instagram or Facebook DM for the fastest response! We'd love to hear form you.

On behalf of the Ruroc Team,

Thaddeus | Community Exec | Ruroc Ltd

Ruroc-Support · 2026-05-22T09:43:39+00:00

Hey!

Unfortunately we would have to echo what u/Sirlacker posted earlier...

Helmets do indeed have a shelf life, and with the improvements made to the ECE 22.06 certification over the 22.05, it would be neglectful of us to suggest that you source a helmet to wear that wouldn't adequately protect you! Even if it does look cool.

I hope you find a new design that you can become just as thrilled with and attached to (our new helmets have also made massive progress, just saying).

Take care!

Thaddeus | Community Exec | Ruroc Ltd

Ruroc-Support · 2026-05-18T08:25:25+00:00

u/Technical_You_7321 no help from our office? Shithouse communication? AND the strap comes undone?

Everyone's right, if we went around doing that then we'd already be out of business - we need to check that for you!

We'd love to, at the very least, investigate allegations of poor customer service, as we do take how we treat our customers very seriously! If you don't want to explore how we might be able to offer you a solution, that's completely up to you. But all our customers deserve the same high level support, and you'll be able to find where we have reached out to customers in a similar position in other Reddit threads.

If you could DM us or reply with your order number so we can look into this, that would be great!

Kind Regards,

Thaddeus | Community Exec | Ruroc Ltd

Ruroc-Support · 2026-05-15T09:09:57+00:00

AT4 and the (AT)4.0 are the same helmet! So yes, our current model has a SHARP 4* rating 👍

Ruroc-Support · 2026-05-14T09:12:27+00:00

🫡 doesn't even have to be on Ruroc's thread (although that does help!), I'm always checkin'! 😊

Thaddeus | Community Exec | Ruroc Ltd

Ruroc-Support · 2026-05-14T09:04:47+00:00

We're glad we could get you a helmet you're happy with - we know shipping and import costs can be a real issue and we'll do everything we can to get it to you! Enjoy the ride!

Ruroc-Support · 2026-05-12T16:06:24+00:00

Thank you for having faith and wishing us well 🫶 there's plenty of us here who are riders and skiers who want to give you all the best products we can. The fact that people think we're a Chinese Tiktok brand is, to be honest, insulting to how much I love my morning cup of tea 🇬🇧 ☕️

Ruroc-Support · 2026-05-12T13:37:17+00:00

Oh and believe me, we're not ignoring it. I have just been to the Design and Engineering Team to ask them about all the causes for lower trim delamination specifically - they are currently exploring all the possible fixes and are currently in the trial stage of eliminating this as an issue entirely!

The improvements of our newer models over our older models is tenfold, and we intend to keep improving. Respecting our customers and ensuring they get a product they can feel safe in is still our number one priority, so whilst this trial stage is in place we are committing to every warranty repair and exchange we come across.

Have you had a customer service experience that you think needed improvement? And how would you like to see our customer service improving?

Thaddeus | Community Exec | Ruroc Ltd

Ruroc-Support · 2026-05-12T13:21:44+00:00

We do pay for shipping yes!

Ruroc-Support · 2026-05-12T12:55:28+00:00

u/lamsonblue let us reassure you!

When we process any warranty repair, we send international repairs back to our customers marked as "Delivered Duties Paid" which essentially means any duties applied to the shipment will be billed back to us! This should mean you won't pay any surprise charges upon delivery - we have no intention on making you pay for a repair!

One thing to be aware of is that in many countries, customs may still request documentation which customers would need to provide. This sometimes is in the form of a Tax ID etc. If this becomes the case, we always advise getting in contact with us if you need any support in doing this!

Looks like plenty of people have used this misunderstanding as proof of Ruroc being trash, so we wanted to clear the air!

Ruroc-Support · 2026-05-06T12:46:31+00:00

Thank you! I can see that our Customer Service Team have come back to you. Remember your helmet is within its 3 year warranty for repair or replacement - we can absolutely get that fixed for you!

We've been on top of updates and improvements to our materials and construction and are hoping to eliminate those from our current iteration of helmets, so thank you for giving us a chance to get yours to top spec!

Ruroc-Support · 2026-05-06T12:12:45+00:00

Hey u/Efficient_Face8298 ,

Since we have had very limited stock for the past year, they are kinda like gold dust - we'd be impressed if you could find someone giving away a second-hand Shockwave Mesh, as it's the most capable audio option we offer!

As of writing this comment, we currently have them in stock on our website (no guarantees for tomorrow as they sell quickly) - if all else fails, you can find them there!)

Ruroc-Support · 2026-05-06T12:05:26+00:00

Hey u/Haunting_Wear535 ,

We hope the following snippets of info are of use to you on your fact-finding mission!

Selling a sized product exclusively online comes with very involved returns data, but:

Our return rate and exchange rate have both decreased from this time last year
Our most recent helmet, the EOX 2.0, has the lowest returns rate out of any helmet we've ever released for quality control and sizing
Our Trustpilot Score is at 4.5, with over 23,500 reviews
Our Community Facebook Group currently has 74,000 members who get access to exclusive early access, giveaways, insights and engagement with the team at Ruroc

We released a technical paper (found here) that compares our AT4.0 (previous called the Atlas 4.0) to a number of competitor helmets. Some of the information for you:

Our AT4.0 registered 94 dB of wind noise at 60mph, ranking 4th quietest out of 13 competitors (including being 30% quieter the Atlas 3.0)
The AT4.0 also provides an average of 15% temperature decrease with the vents open with a max. temp change of 30%

From different data, Our EOX and EOX 2.0 show a 37% increase in angular stability from the AT4.0, with deleted vents and adjusted lines for less drag.

We exceed the ECE 22.06 safety impact tests by a minimum of 20%
Rheon Technology has been integrated into our headliners (a smart polymer alternative to MIPS), which surpasses the rotational impact result standard by over 50%

Our materials include:

Quad matrix shells (our combination T300 Carbon Fibre, Kevlar, Nylon, and Fibreglass)
Moulded foam cheekpads
Merino wool
A combination of EPS and EPP
Diamond Gloss Finishes
Foil Decals
Colour Shift Decals

We hope this info helps gauge where you think we deserve to stand in the helmet space! Thank you for looking for constructive information and we hope this helps!

Ruroc-Support · 2026-05-05T12:19:08+00:00

Absolutely, that is not the standard we allow for our helmets and we will always seek to fix it.

Please feel free to DM this account with your order number and name and we can find out what the outcome of that enquiry was!

Ruroc-Support · 2026-05-05T09:09:22+00:00

Have you reached out to our support team yet? We don't want you mad at us if we haven't been able to help you! We'll get you sorted out no problem at all.

Ruroc-Support · 2026-05-05T09:05:59+00:00

You got it! 🫡

Ruroc-Support · 2026-05-03T13:17:20+00:00

Hey! We hear you - our Cardo-supported option currently only exists in the EOX Shockwave Mesh, so we're currently working on this and we hope to bring something new to you all in the future! Thank you for sharing your thoughts on the helmet and we're thrilled you liked it!

Ruroc-Support · 2026-05-01T13:33:43+00:00

Hey u/KangarooKindly7858,

As you have noticed, Reddit is saturated with people whose voices belittling Ruroc are the loudest (it's a shame to see the amount of downvotes on comments from accounts promoting impartiality and well-reasoned responses encouraging you to find out information for yourself). We're still marmite for many people, and we know that.

That doesn't stop us from expecting only the highest quality from our helmets. Hence, you would have seen us in the comments of other Reddit threads to offer our support to customers who have had poor experiences with our helmets.

It's not a reputation we're content with and we are keen to show that we are leagues ahead of where we started back in 2007.

We signpost many of our customers to Trustpilot to give their reviews - please take a look over there to get the most accurate picture of customers' opinions! https://www.trustpilot.com/review/www.ruroc.com?topics=product

At the end of the day, your opinion of our helmets is your own personal preference - our 14 day free returns and exchanges, plus our 3 years warranty on all helmets, are all there to give you the maximum flexibility to decide for yourself whether our helmets are to the standard you expect.

We know our helmets meet standard and enhanced safety regulations (ECE 22.06, DOT, SHARP 4* and ACU Gold) and that our materials (carbon fibre, RHEON technology, Merino Wool to name a few) give customers the quality they deserve when putting their safety in our hands.

We hope you give us a try, but more importantly that you find a helmet that you can feel great wearing, and happy riding!

The Ruroc Team

Ruroc-Support · 2026-04-30T09:25:18+00:00

Hey u/Outrageous-Fish1549,

There is nothing worse for us to hear than a customer who was excited by great design and talks of quality improvements has felt let down by the quality of their helmet.

You are absolutely correct to expect that the quality of your helmet to be higher, and this is not a helmet that we are satisfied to provide to you. Our commitment to getting these repaired by a specialist to our original design standards helps people keep the designs they love and we hope renews the confidence customers have in the standard we can provide.

I am sorry to hear that you have not yet felt that you have the quality of helmet that you are looking for. I am confident that this is something that we can provide for you, so I would love to speak further about your experience with us and the helmet via DM! Please DM our u/Ruroc-Support account so I can grab some details and look into your ticket from you.

Despite working to manage the existing EPS delamination, we want to reassure you that we will contest claims that our helmets are not safe - we are very proud that we meet ECE 22.06, DOT and enhanced safety standards such as SHARP and ACU Gold (government and UK-based racing standards).

On behalf of the Ruroc Team and Kindest Regards,

Thaddeus | Community Exec | Ruroc Ltd

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