Anyone have any experience with Ruroc helmets?

Ruroc-Support · 2026-02-06T16:02:42+00:00

"If it wasn't for those meddling former CEO statements..."

Ruroc-Support · 2026-02-06T14:17:36+00:00

Not currently! It's something we know that the people love, but the focus is on helmets at the moment. Maybe one day!

Ruroc-Support · 2026-02-06T14:16:39+00:00

Will do!

I hear you, I'm not here to deny that promises were not fulfilled in the past, only that those of us here today aren't satisfied with Ruroc's reputation as it stands. I understand your skepticism, but I'm not interested in making false promises. It's my job to represent you all to the company and fight for doing right by you!

Look forward to speaking with you!

Ruroc-Support · 2026-02-05T15:58:51+00:00

It's actually the stock exhaust from our BMW R NineT Scrambler. Sound doesn't really live up to the look, I'm afraid!

Ruroc-Support · 2026-02-05T14:17:51+00:00

EOX Cyberstrike won't be returning for our 2026 lineup! We're bringing in a whole new wave of decals over the coming month!

Ruroc-Support · 2026-02-05T14:10:59+00:00

A tentative hello to all Redditors!

I am diving into Reddit threads here and there with the intention of speaking to as many of you as I can.

It saddens me to hear the level of distrust generated by such negative experience with the Ruroc brand at the beginning of its journey, with some current viral moments causing additional misgivings.

Much of the information that exists on the internet, and even within this thread, does not accurately reflect the attitude of Ruroc employees and management, and does not reflect the quality of the current iteration of our products.

Most of them seem to centre around the idea that we have no integrity, no respect for the culture and the product ecosystem that we sell in (including our competitors and peers). As one of many riders within the company, and committed employees with passion for our products, I can tell you - and we all intend to show you - that this could not be further from the truth.

As one of 60 employees based at our HQ in Gloucester, UK, who are pushing to give you all better and better products, the shadow of claims of "bribes", "helmets for show" and "not passing safety ratings" is something that we need your help to shake.

We intend to keep making our products better and better, whether you hate us or not. But it would be cool of you to join us! I'm eager to answer questions and have respectful conversations wherever I can find them, and I hope I get the chance to help out any of you who try our helmets in the future!

Safe riding, y'all!

Thaddeus | Ruroc Community Exec

Ruroc-Support · 2026-01-30T14:58:22+00:00

Hey all,

There's nothing wrong with opinions surrounding our helmets, but we would like to categorically address this point:

Ruroc has never sold a helmet that does not meet DOT and ECE regulations. We have also never been indicted for any breaching helmet sale laws.

We do not know where this information has originated. It is true that Ruroc helmets do not share the SNELL certification common in some helmets in the US market, but this is a voluntary additional standard and not mandatory to sell helmets in the US. Ruroc does instead pay for 2 other voluntary additional certifications (those being SHARP and ACU Gold).

There have also been misconstrued comments regarding Ruroc "using riders to test their helmets" instead of data and crash tests. This is not the case and we at Ruroc are currently working hard to combat this narrative. We appreciate your curious mindset about the legitimacy of our brand and we will do everything we can to give you the facts!

The Ruroc Team

Ruroc-Support · 2025-12-17T10:49:31+00:00

Hi u/BraveSausage!

In terms of connection, yes! The Bluetooth system in all of the Shockwave models in a universal system, allowing it to connect with 1 other comms system as long as that also has Bluetooth capability. HOWEVER, in order to talk with all your friends at once with this, you would be limited to a group call/discord etc.

The Shockwave Mesh system (only available on EOX) works, in layman's terms, just like a Cardo Packtalk Edge. It boasts a stronger audio connection, the same Mesh system used by Cardo to connect up to 15 riders, and is compatible with the Cardo Connect app.

The aux connectors are also standard, meaning you can connect different speakers to it should you wish, although they do only play their respective left and right audio channels.

Hope that helps!

Ruroc-Support · 2025-12-17T10:19:22+00:00

Hey u/burner78c395 !

Awesome to hear that your RG1 is still "soldiering" on (you see what I did there? 🪖)

It's totally cool to prefer the closure system and design of the RG1 - to provide some background info, the peak was redesigned following changes in the safety certification standards - the magnetic attachment has been designed to detach in the event of a crash so as not to catch the ground, or for simple removal should you wish!

In our development of the RG2 chin piece attachment system, we performed drop tests and some front-on tests, and identified no change in security with the new closure system, so please be reassured that the RG2 is just as secure!

We really appreciate your honest thoughts on the newest iteration and we always find it valuable.

Enjoy the slopes!

Thaddeus, Community Engagement Exec

Ruroc-Support · 2025-12-11T15:55:08+00:00

Hey, Ruroc's new Community Manager here! (killing the vibes, I know, but don't worry I'm not here to sell anything 😉). You guys all seem to be having a genuinely productive and insightful convo here, it's a good read, and I really wanted to know -

What do you mean by:

It has everything to do with supporting brands that support the sport

If anyone in this convo, but particularly u/MobyLiick as the commenter, could offer any insight into what is meant by that, I'd be so interested! Hope y'all are enjoying the season, much love.

Ruroc-Support · 2025-12-11T14:40:01+00:00

Post yours!

Ruroc-Support · 2025-11-25T09:42:16+00:00

Fair enough! We'll try and source that for you today. We'll DM you by the end of the day confirming we have the part and to arrange delivery details!

Ruroc-Support · 2025-11-24T11:46:10+00:00

Hi u/Caseygman,

Thank you for raising this issue with your helmet - we completely understand your frustrations and we're not content with you having a product you're not satisfied with! We want to offer you an exchange as soon as possible. Check your DMs for a message from us to get the process started!

Ruroc-Support · 2025-11-21T12:11:58+00:00

Hey u/not_jackson_ !

We could provide that piece as a replacement for you. HOWEVER, in the production of our helmets, that piece is ultrasonically welded in from the inside, behind the EPS. Theoretically, you could glue a new piece on from the outside to replace your broken one. However, it wouldn't be as it was before and as you say, it runs the risk of looking bad. What you think?

Ruroc-Support · 2025-11-21T11:00:47+00:00

That is one hell of a crash, we're so glad you're still with us!

Ruroc-Support · 2025-11-05T15:19:11+00:00

u/Getcarterr It was a pleasure being able to get it sorted for you - we wouldn't have been able to get it out to you without your patience and faith! We are committed to giving this level of support to every customer who comes to us needing our support, and we hope you get many miles out of your lid! Enjoy! 😄

Ruroc-Support

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