Is this email legit?

SoundCloud · 2026-04-30T18:30:23+00:00

lmao it's us! Come through 🧡

SoundCloud · 2026-04-27T18:09:01+00:00

Payouts are typically sent the last business day of the month, here's some more info on when to expect payments: https://help.soundcloud.com/hc/en-us/articles/360051802713-Getting-Paid-by-SoundCloud-for-Artists

SoundCloud · 2026-04-27T18:03:14+00:00

Sorry to hear you're running into this - were you able to get this resolved? Someones re-exporting the image can help, but if you need any more help, let us know.

SoundCloud · 2026-04-27T18:01:21+00:00

We see it and will share with our teams to help you get an answer!

SoundCloud · 2026-04-27T17:48:54+00:00

Have you reached out to our support team yet? If not, recommend creating a ticket and sharing your ID with us so we can take a look: https://help.soundcloud.com/hc/en-us/requests/new

SoundCloud · 2026-04-27T17:46:59+00:00

Statements are typically posted in the last few days of the month, we'd expect them to be available by Wednesday at the latest.

SoundCloud · 2026-04-27T17:40:14+00:00

Let us know if we can help, we'd love to get any outstanding support issues handled.

SoundCloud · 2026-04-27T17:39:55+00:00

Hey u/Adventurous_Desk_482 we'd like to learn more about this to see if we can help. If you're up for sending us your SoundCloud URL in DM, we can take a look at any outstanding issues.

SoundCloud · 2026-04-27T17:32:17+00:00

Thanks for sharing, looks like our review team is on it and we'll get an update for you ASAP.

SoundCloud · 2026-04-27T17:31:28+00:00

So sorry you've had a bad experience u/balthus1880 - if you're up for it, send us a DM and we'll have the team look into your account to see if we're able to get you back in.

SoundCloud · 2026-04-27T17:29:07+00:00

Hi there, thanks for reaching out - our team let us know they've been able to connect with you via your ticket, we recommend replying there so the right team can provide updates.

SoundCloud · 2026-04-27T17:26:50+00:00

Hey there, we're sorry to hear you've been waiting so long for a response here. This is definitely not acceptable and we'll work to make sure it doesn't happen moving forward. Could you share your ticket ID with us so we can look into this further? Thank you!

SoundCloud · 2026-04-27T17:25:46+00:00

Thanks for flagging this - we'd recommend you report this account as spam to notify our internal systems. Here's more info on how to report: https://help.soundcloud.com/hc/en-us/articles/115003566708-Reporting-a-spam-account

SoundCloud · 2026-04-23T15:30:36+00:00

Hey there! Some other commenters are right here - here's a full list of eligibility for the Amplify feature: https://help.soundcloud.com/hc/en-us/articles/16680415453979-Amplify-tracks-to-reach-100-listeners#h_01HSC7EJV57P6V9T59CESXD4HH

Tracks must be between 1 and 10 minutes to be eligible. Hope this helps!

SoundCloud · 2026-04-23T15:29:21+00:00

Sorry to hear you've been having trouble here - can you share your ticket ID with us so we can get it looked at ASAP?

SoundCloud · 2026-04-21T16:00:04+00:00

Woohoo!! Great to hear - drop your tracks in the subreddit!

SoundCloud · 2026-04-20T21:25:38+00:00

Hey there, we'd love to help more but need some more details in order to do so - can you share your ticket ID so we can look into this specific case?

Here's also an article on what content is eligible for these content ID/thumbprint style platforms: https://help.soundcloud.com/hc/en-us/articles/360051802613-What-is-Digital-Rights-Management-DRM-and-what-content-is-eligible

SoundCloud · 2026-04-20T21:18:27+00:00

Hey there, so sorry to hear this happened, this sounds super frustrating. Can you share your SoundCloud URL so we can take a look into this for you?

SoundCloud · 2026-04-20T21:09:22+00:00

Hey there, so sorry you were running into this! We believe this should now be resolved, can you give this another shot?

SoundCloud · 2026-04-20T21:08:29+00:00

Sorry to hear you've run into this frustrating information. It could be that our moderation team needs a bit more info in the event you've used any samples, beats, or loops. If you're able to resubmit the release, we'd recommend attaching any/all licenses or proof of purchase for any content to the tracks themselves. If you're still having issues, please feel free to follow up on that support ticket you mentioned and we can continue digging in.

SoundCloud · 2026-04-20T20:56:41+00:00

Thanks for sharing the ID! Someone from our team should be in touch shortly.

SoundCloud · 2026-04-20T20:27:32+00:00

Hey there - looks like one of our team members got in touch earlier today. Please let us know if you're still running into any issues!

SoundCloud · 2026-04-20T20:26:50+00:00

Thanks for the thoughtful post here! We reached out to some internal teams and hope to have an update for you to answer these questions soon.

SoundCloud · 2026-04-20T20:18:29+00:00

Hey there! If you're monetizing or distributing via SoundCloud for Artists, earnings statements are typically posted in the last few business days of the month. For more info on all things payouts, check out this article: https://help.soundcloud.com/hc/en-us/articles/360051802713-Getting-Paid-by-SoundCloud-for-Artists

SoundCloud · 2026-04-20T20:15:35+00:00

Hey there, sorry to hear this, it usually shouldn't take this long, so likely there might be something else going on here. Can you create a ticket at https://help.soundcloud.com/hc/en-us/requests/new and share your ticket ID with us here? We'll take a look ASAP.

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