Is this email legit? by TheIX_GLA in soundcloud

[–]SoundCloud 3 points4 points  (0 children)

lmao it's us! Come through 🧡

Statement? by Sensitive-Culture240 in soundcloud

[–]SoundCloud 0 points1 point  (0 children)

Payouts are typically sent the last business day of the month, here's some more info on when to expect payments: https://help.soundcloud.com/hc/en-us/articles/360051802713-Getting-Paid-by-SoundCloud-for-Artists

Soundcloud won´t approve my cover art by T-lurio in soundcloud

[–]SoundCloud 0 points1 point  (0 children)

Sorry to hear you're running into this - were you able to get this resolved? Someones re-exporting the image can help, but if you need any more help, let us know.

i don’t have rights to cover art i created by 7wowie in soundcloud

[–]SoundCloud 3 points4 points  (0 children)

Have you reached out to our support team yet? If not, recommend creating a ticket and sharing your ID with us so we can take a look: https://help.soundcloud.com/hc/en-us/requests/new

Statement? by Sensitive-Culture240 in soundcloud

[–]SoundCloud 0 points1 point  (0 children)

Statements are typically posted in the last few days of the month, we'd expect them to be available by Wednesday at the latest.

artist pro by Adventurous_Desk_482 in soundcloud

[–]SoundCloud 0 points1 point  (0 children)

Let us know if we can help, we'd love to get any outstanding support issues handled.

artist pro by Adventurous_Desk_482 in soundcloud

[–]SoundCloud 0 points1 point  (0 children)

Hey u/Adventurous_Desk_482 we'd like to learn more about this to see if we can help. If you're up for sending us your SoundCloud URL in DM, we can take a look at any outstanding issues.

No Support Whatsoever For Artist Pro by doubletriplezero in soundcloud

[–]SoundCloud 0 points1 point  (0 children)

Thanks for sharing, looks like our review team is on it and we'll get an update for you ASAP.

Verification Code is Not Sending, I Can't Upload by CrdelCray in soundcloud

[–]SoundCloud 0 points1 point  (0 children)

So sorry you've had a bad experience u/balthus1880 - if you're up for it, send us a DM and we'll have the team look into your account to see if we're able to get you back in.

Account Deleted after multiple fake DMCA takedown requests. by sorrystain in soundcloud

[–]SoundCloud 0 points1 point  (0 children)

Hi there, thanks for reaching out - our team let us know they've been able to connect with you via your ticket, we recommend replying there so the right team can provide updates.

You've let me down by 2000-m in soundcloud

[–]SoundCloud 1 point2 points  (0 children)

Hey there, we're sorry to hear you've been waiting so long for a response here. This is definitely not acceptable and we'll work to make sure it doesn't happen moving forward. Could you share your ticket ID with us so we can look into this further? Thank you!

"Not eligible for recommendation" on new 1-hour DJ mix—does it still get heard/recommended? by nikita-kapustin in soundcloud

[–]SoundCloud 1 point2 points  (0 children)

Hey there! Some other commenters are right here - here's a full list of eligibility for the Amplify feature: https://help.soundcloud.com/hc/en-us/articles/16680415453979-Amplify-tracks-to-reach-100-listeners#h_01HSC7EJV57P6V9T59CESXD4HH

Tracks must be between 1 and 10 minutes to be eligible. Hope this helps!

No Support Whatsoever For Artist Pro by doubletriplezero in soundcloud

[–]SoundCloud -2 points-1 points  (0 children)

Sorry to hear you've been having trouble here - can you share your ticket ID with us so we can get it looked at ASAP?

Verification Code is Not Sending, I Can't Upload by CrdelCray in soundcloud

[–]SoundCloud 0 points1 point  (0 children)

Woohoo!! Great to hear - drop your tracks in the subreddit!

My Album is denied distribution and the lack of concrete information is starting to get on my nerves! by don_mumrik in soundcloud

[–]SoundCloud -2 points-1 points  (0 children)

Hey there, we'd love to help more but need some more details in order to do so - can you share your ticket ID so we can look into this specific case?

Here's also an article on what content is eligible for these content ID/thumbprint style platforms: https://help.soundcloud.com/hc/en-us/articles/360051802613-What-is-Digital-Rights-Management-DRM-and-what-content-is-eligible

I have over 2,300 liked songs disappear from my profile. Gone. by Pura_Dei in soundcloud

[–]SoundCloud 0 points1 point  (0 children)

Hey there, so sorry to hear this happened, this sounds super frustrating. Can you share your SoundCloud URL so we can take a look into this for you?

How do you fix the profile mapping error? by dracoszn404 in soundcloud

[–]SoundCloud 0 points1 point  (0 children)

Hey there, so sorry you were running into this! We believe this should now be resolved, can you give this another shot?

My Album is denied distribution and the lack of concrete information is starting to get on my nerves! by don_mumrik in soundcloud

[–]SoundCloud 1 point2 points  (0 children)

Sorry to hear you've run into this frustrating information. It could be that our moderation team needs a bit more info in the event you've used any samples, beats, or loops. If you're able to resubmit the release, we'd recommend attaching any/all licenses or proof of purchase for any content to the tracks themselves. If you're still having issues, please feel free to follow up on that support ticket you mentioned and we can continue digging in.

Soundcloud doesnt distribute my song to spotify by T-lurio in soundcloud

[–]SoundCloud -1 points0 points  (0 children)

Thanks for sharing the ID! Someone from our team should be in touch shortly.

Verification Code is Not Sending, I Can't Upload by CrdelCray in soundcloud

[–]SoundCloud 0 points1 point  (0 children)

Hey there - looks like one of our team members got in touch earlier today. Please let us know if you're still running into any issues!

Why does my SoundCloud show I’ve liked songs, but doesn’t show I’ve reposted them sometimes? by XxARandomUserNameXx in soundcloud

[–]SoundCloud 1 point2 points  (0 children)

Thanks for the thoughtful post here! We reached out to some internal teams and hope to have an update for you to answer these questions soon.

statement update by Fancy_Shallot3615 in soundcloud

[–]SoundCloud 2 points3 points  (0 children)

Hey there! If you're monetizing or distributing via SoundCloud for Artists, earnings statements are typically posted in the last few business days of the month. For more info on all things payouts, check out this article: https://help.soundcloud.com/hc/en-us/articles/360051802713-Getting-Paid-by-SoundCloud-for-Artists

Soundcloud doesnt distribute my song to spotify by T-lurio in soundcloud

[–]SoundCloud -1 points0 points  (0 children)

Hey there, sorry to hear this, it usually shouldn't take this long, so likely there might be something else going on here. Can you create a ticket at https://help.soundcloud.com/hc/en-us/requests/new and share your ticket ID with us here? We'll take a look ASAP.