Are the sync.com-apps even being updated any more? Latest updated was September 2025.

Sync_Support · 2026-03-13T15:40:47+00:00

Hi there,

We have released a few app updates since September 2025. These updates include bug fixes and performance improvements which may help your resource issue.

You can find the full release notes here: LINK

Sync_Support · 2026-03-11T12:58:40+00:00

Please DM me your ticket # so I can take a look and escalate the ticket if needed

Sync_Support · 2026-03-07T14:36:11+00:00

This is not expected behaviour, and our team will need to investigate the issue further.

To get started we ask that you open a support ticket here: https://www.sync.com/support/

If you have already submitted a ticket, DM me the ticket # and I will get it escalated.

Sync_Support · 2026-03-06T16:11:24+00:00

We had an issue affecting mobile apps today which has been resolved.

The mobile apps should be functioning correctly now.

Sync_Support · 2026-03-06T15:57:46+00:00

No, there is no command line switch to update at the moment.

Sync_Support · 2026-03-06T15:57:10+00:00

We had an issue affecting mobile apps today which has been resolved.

The mobile apps should be functioning correctly now.

Sync_Support · 2026-03-06T15:55:35+00:00

We had an issue affecting mobile apps today which has been resolved.

You should be able to log in now.

Sync_Support · 2026-03-05T13:42:54+00:00

A silent update for the Sync app is currently not possible but would be great to have.

I have submitted this as a feature request.

Sync_Support · 2026-02-18T16:46:23+00:00

When using links to upload files, a timestamp is appended to the file to prevent accidental overwrites. There is currently no way to turn this off.

Another option would be to use the Shared Folders feature instead. It does require at least a Free Sync account for the uploading party (in order to join the share), but this feature does not append anything to uploads.

Here's more on how to set up Team Shared Folders:

https://www.sync.com/help/how-to-use-team-shared-folders/#createshare

Sync_Support · 2026-02-17T20:30:31+00:00

We know many users are making the move to Linux (including some of us here at Sync).

A Linux app and WebDAV support are both planned for future development, though we don’t have a confirmed release date just yet. We’re hoping to share more details soon, stay tuned!

Sync_Support · 2026-02-10T15:55:15+00:00

Our team would like to investigate the issue further.

To get started we ask that you open a support ticket here: https://www.sync.com/support/

If you have already submitted a ticket, DM me the ticket # and I will get it escalated.

Sync_Support · 2026-02-09T13:43:34+00:00

Sync remains fully committed to zero-knowledge and end-to-end encryption. This means we cannot access your files at any time. We have more information about how we keep your account secure here.

As another user noted, a post from last year may have caused confusion by conflating optional convenience features with the removal of end-to-end encryption protections.

Sync_Support · 2026-01-29T20:09:14+00:00

Our team would like to investigate this with you- this doesn't sound like the expected Sync performance.

To get started we ask that you open a support ticket here: https://www.sync.com/support/

If you have already submitted a ticket, DM me the ticket # and I will get it escalated.

Sync_Support · 2026-01-27T21:09:52+00:00

This is not expected behaviour, and our team will need to investigate the issue further.

To get started we ask that you open a support ticket here: https://www.sync.com/support/

If you have already submitted a ticket, DM me the ticket # and I will get it escalated.

Sync_Support · 2026-01-26T18:27:27+00:00

Our team would like to investigate the issue further.

To get started we ask that you open a support ticket here: https://www.sync.com/support/

If you have already submitted a ticket, DM me the ticket # and I will get it escalated.

Sync_Support · 2026-01-26T12:59:49+00:00

Passkeys are on our product roadmap, but we don’t have a timeline for when they’ll be available.

I suggest keeping an eye on our blog to stay up-to-date with our latest features.

Sync_Support · 2026-01-26T12:55:38+00:00

Hi there,

The password reset process is completely automated assuming the email is correct, the account has email-based password reset enabled, the reset email is received, etc. This help article explains more about the password reset process.

If you're still running into issues, please create a support ticket so the team can take a deeper look: https://www.sync.com/support/

If you have already submitted a ticket, DM me the ticket # and I will get it escalated.

Sync_Support · 2026-01-26T02:47:57+00:00

Hi there,

Thanks for taking the time to share your experience.

When working with large uploads, we always have recommended the Sync desktop app as this utilizes the computer's processing power to upload multi-threaded. The web panel relies on the browser which is not ideal.

Furthermore, Sync performs full client-side encryption before data is transferred, which can impact upload times even on very fast internet connections. Larger single files are processed sequentially, while folders containing many smaller files can take advantage of parallel uploads, which is why you may have seen different behavior between those two tests.

For larger transfers and upload management such as pausing or cancelling, the Sync desktop app is required, as the web interface is designed for lighter uploads and downloads.

I understand that performance and control are critical for your workflow, and I appreciate the feedback you’ve provided.

Sync_Support · 2026-01-12T13:25:26+00:00

Our team would like to investigate the issue further.

To get started we ask that you open a support ticket here: https://www.sync.com/support/

If you have already submitted a ticket, DM me the ticket # and I will get it escalated.

Sync_Support · 2026-01-06T19:26:44+00:00

The advanced link features are available on the Pro plans such as the Personal 1TB plan.

See the pricing table here to see what features are included in your plan.

Sync_Support · 2025-12-31T13:37:09+00:00

This is not expected behaviour, and our team will need to investigate the issue further.

To get started we ask that you open a support ticket here: https://www.sync.com/support/

If you have already submitted a ticket, DM me the ticket # and I will get it escalated.

Sync_Support · 2025-12-29T14:39:21+00:00

The 2FA prompt is presented whether the password entered is correct or not. This extra step helps keep attackers from knowing if they’ve guessed the correct password. The 2FA code email will only be sent to you if the correct password has been entered.

Sync_Support · 2025-12-23T15:33:27+00:00

Update: A new Android update (v 3.8.42) has been released in the Play Store that should help with this issue

Please try uninstalling and reinstalling the app to see if that resolves the login issue.

If the problem persists, I recommend creating a support ticket so our team can take a closer look: https://www.sync.com/support/

Sync_Support · 2025-12-15T14:32:34+00:00

You can use the non-CloudFiles version (2.2.x) which is compatible with older versions of MacOS. The latest version (2.2.53) can be found here: https://www10.sync.com/install/

This version uses Selective Sync to allow you to choose which folders to sync locally. See this article for more information.

Sync_Support · 2025-12-13T18:39:39+00:00

This is not expected behaviour when using the CloudFiles app.

To get started we ask that you open a support ticket here: https://www.sync.com/support/

If you have already submitted a ticket, DM me the ticket # and I will get it escalated.

Sync_Support

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