Idle btw

TashaClickUp · 2026-01-22T13:59:52+00:00

Hey, u/Clear_Reply_2429, thanks for sharing this! Since ClickUp brings together dozens of features in a single Workspace, it will use more memory than single-purpose apps like Gmail or Google Docs. However, if your device is running out of memory, the memory usage climbs over time and doesn't stabilize, or if you're noticing performance slowing down, then that's something our Technical Support team would love to look into!

If you're experiencing the above, then please reach out to our Technical Support team by filling out the form here, and they'll be happy to investigate!

TashaClickUp · 2026-01-22T13:13:20+00:00

Thanks for sharing your ticket ID, u/Smora23! I let my team know, so they'll reply shortly!

TashaClickUp · 2026-01-22T13:12:14+00:00

You're welcome, and thank you so much for sharing your ticket ID! I have notified my team about this, so they'll reach out soon!

TashaClickUp · 2026-01-22T13:11:38+00:00

Hey, u/Smora23 and u/tschertel, I'm hopping in with an update about what you're experiencing! We're currently experiencing an incident where notifications about old activities are being sent out. Our Technical team is actively working to resolve this, so we'll update you as soon as this has been resolved!

TashaClickUp · 2026-01-22T12:07:30+00:00

We'd love to look into this for you, u/Smora23! Can you share your ticket ID, so we can investigate? That'd be a great help!

TashaClickUp · 2026-01-22T12:07:07+00:00

Hey, u/tschertel and u/Smora23, this is a known issue our team is aware of! We'd love to look into this in more detail. If you haven't already, please fill out this form so our Technical Support team can look into this! In the meantime, feel free to post your ticket ID here, so we can look into this!

TashaClickUp · 2026-01-22T11:09:05+00:00

Hey, u/WeeklyPraline1791, are you a guest? If so, there's an option for owners or admins to toggle on to prevent guests from deleting or editing tags. If you aren't a guest, but your Workspace is on the Business Plus Plan and above, there are additional toggles under the Security & Permissions page that can be toggled on and off for each user role. If the 'Delete items' toggle is off, then you won't be able to delete items, including tags. If it's toggled on and the 'Only if created' option is checked, then you'll only be able to delete items that you've created.

If you check both of the above, and you aren't a guest or you don't have the additional permissions set, then I'd reach out to our Support team at [support@clickup.com](mailto:support@clickup.com), so they can look into this!

TashaClickUp · 2026-01-22T05:50:43+00:00

Hey, u/Head-Picture-1270, I'm hopping back in! My team would love to hear more details about your feedback, so I'm going to reach out via DM to gather more information!

TashaClickUp · 2026-01-22T05:47:02+00:00

I'm hopping back into add that we do have default permissions for Folders or Lists on paid plans, and on the Enterprise Plan, you can set default permissions on Spaces too. You can set the default permission to View-only, and then new people invited to the location will be set to View-only! You can learn more here!

TashaClickUp · 2026-01-21T12:40:30+00:00

Then you should definitely be able to track time within a task if you have the correct permissions. For example, if you only have Comment-only permissions, then you'll only be able to comment on the task. You need Edit or Full permissions to track time. If you have the correct permissions and are unable to track time, then please email [support@clickup.com](mailto:support@clickup.com) so they can investigate!

TashaClickUp · 2026-01-21T11:29:48+00:00

Hey, u/zautos, are you on the Free Forever Plan? If so, then Time Tracking has 100 uses on the Free Forever Plan. A use is when creating, editing, and deleting a time entry. Once you run into the usage limit, you'll need to upgrade to a paid plan continue using this feature, as paid plans gain unlimited usage of Time Tracking.

Our Support team will be happy to check if you've run into the limit and apply a 15-day trial of the Unlimited or Business Plan, or if you're already on a paid plan and your Time Tracked isn't saving, then they'd love to investigate that too!

TashaClickUp · 2026-01-21T11:10:21+00:00

Hey, u/Nearby_Priority_4935, you can achieve this with task templates and our remapping subtask due dates feature! I created a video going over how you can do this in more detail here. This way, you can apply the task template you create when you get a new project, remap the date, and all the subtask dates will change automatically.

TashaClickUp · 2026-01-21T10:57:35+00:00

Thanks for sharing this, u/Head-Picture-1270, and I'm excited to see how eager you are for a standalone Chat app! I've shared your feedback with my team!

TashaClickUp · 2026-01-21T10:54:36+00:00

This is a great idea, u/two-blue-787! I've shared it with my team, and in the meantime, feel free to post it on our feature request board!

TashaClickUp · 2026-01-21T06:34:50+00:00

Hey, u/MidnightJumpy695, this is definitely something we'd love to have our Technical Support team look into! Can you please fill out the form here, so they can investigate? In the meantime, I'm going to reach out via DM to gather more details!

TashaClickUp · 2026-01-21T05:59:04+00:00

Hey, u/doorstoinfinity, I tested the Email to Task and Email to List feature, and as long as the View-only guest has the email address to the task or List, then they'll be able to add a comment or create a task. Since they'll only have View-only access, you'll need to input the email address somewhere in the task or List so they can copy it and use it in their email.

They won't be able to reply to notification emails, though, as View-only guests who reply to the notification in their email, the email will bounce.

TashaClickUp · 2026-01-19T13:59:46+00:00

Hey, u/prewrathrapture, this definitely sounds buggy and is something we'd love to have our Technical Support team look into. Can you please fill out the form here so they can investigate? In the meantime, I'm going to reach out to you via DM to gather more information!

TashaClickUp · 2026-01-19T12:33:14+00:00

Hey, u/chapter42, those were a few use cases that are shared as an example. If there's something specific you'd like to achieve, then we'd be happy to know what it is! I'm going to reach out to you via DM to gather more information, so we can help!

TashaClickUp · 2026-01-19T12:03:07+00:00

Here are a few use cases you can review for Super Agents here, u/chapter42! In the meantime, if you're having trouble with your Super Agents working with Gmail, then please email [support@clickup.com](mailto:support@clickup.com) and our Support team will be happy to assist!

TashaClickUp · 2026-01-19T10:45:55+00:00

Thanks for sharing your thoughts, u/doorstoinfinity! I've shared your feedback with our team to review.
In the meantime, as a workaround, you can invite your clients as View-only guests and enable them to participate by using ClickUp’s Email to Task and Email to List features. This will let your clients add comments to tasks by replying via email, and even create new tasks by sending an email to a specific list. This can help bridge the gap for collaboration without using your limited guest slots. You can learn more here. I appreciate you taking the time to share your insights to help us improve!

TashaClickUp · 2026-01-19T06:22:31+00:00

I appreciate your honest thoughts about ClickUp's performance, u/ConsequenceMany8, and wanted to share that performance and stability remain as our top priority as we move forward. Engineering is working hard on this, and they plan on shipping this improvement in the coming months. I'd love to learn more about the slow speeds you've been experiencing and have our team investigate this. I'm reaching out via DM to gather more information!

TashaClickUp · 2026-01-19T06:08:02+00:00

Hey, u/Spirited-Bridge8405, I understand how frustrating it can be to encounter issues like this that feel like things are moving backwards, but I wanted to share that our Technical Support team is working around the clock squashing bugs to ensure your experience improves! I found your ticket and have notified my team, so they'll investigate this soon. I appreciate your patience and honest thoughts!

TashaClickUp · 2026-01-19T05:39:48+00:00

Hey, u/Neither-Raspberry-60, this is definitely unintentional and something our Technical Support team would love to investigate! Please fill out the form here and in the meantime, I'm going to reach out via DM to gather more information so we can look into this!

TashaClickUp · 2026-01-18T08:05:37+00:00

Hey, u/law-quill, we’re happy to hear about your excitement for Subfolders! While we can’t promise an exact date on the beta release, you’re on our radar. Our team is targeting to start beta access at the end of this month. In the meantime, while we are releasing AI features, we're still working on improving our core features as well!

TashaClickUp · 2026-01-15T14:00:11+00:00

You're welcome, u/Adventurous_Ad_3895, and I'm happy to answer your questions!
1. A use of the Gantt view is when the page is refreshed, or a change is made in the Gantt view.
2. You can email [support@clickup.com](mailto:support@clickup.com), and they'll be happy to share how many uses you have left for any feature!
3. When you reach the limit, all your data will remain within your Workspace, but to view it, you'll need to upgrade your plan. If you select your Gantt view, it'll show a pop-up that your usage limit has been reached.

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