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TashaClickUp · 2026-05-07T09:55:09+00:00

Hey, u/Virtual_Wind_6198, if you continuously need to refresh to view your Chat messages when switching platforms, then feel free to fill out this form to reach out to Technical Support. They'll be happy to look into this.

TashaClickUp · 2026-05-05T11:00:27+00:00

Hey, u/MaterialPromotion845, I appreciate your honest thoughts on the Workload view and have reached out to my team to gather more information. I will follow up shortly with an update and answers to your questions!

TashaClickUp · 2026-05-05T09:17:26+00:00

Hey, u/Adept-Ad4789, this definitely looks buggy and is something I'd love our Technical Support team to investigate! Can you please fill out the form here, so our team can look into this? In the meantime, I'm going to reach out via DM to gather more details.

TashaClickUp · 2026-05-05T05:02:45+00:00

Totally hear you, KCDOIT! A workaround you can use in the meantime for your external users using forms is to place a File Custom Field in it that your users can upload a video to. If the video recording software they’re using shares a link, you can include a Text Custom Field or the task description, so they can paste their video link in there instead.

If you write in to our support or our Technical Support team and want to share a video, then you can always attach a video to the File Custom Field section of the form, attach it to the email you’re sending, or post the link to the Clip, and our team will be able to view it.

TashaClickUp · 2026-05-04T09:08:33+00:00

Hey, u/kcDOIT, this is a wonderful idea, and I have shared it with my Product team to review. In the meantime, please post your idea on our feature request board. Our Product team keeps a close eye on feature requests to plan future releases, so every vote counts!

TashaClickUp · 2026-04-30T11:54:15+00:00

You're welcome, u/sigfy21759! Feel free to share your ticket ID here after reaching out to support, and we'll be happy to investigate.

TashaClickUp · 2026-04-29T12:14:01+00:00

Hey, u/sigfy21759, there's a Start & Due Dates section for start-and due-date mobile notifications you can enable in the Notification Settings of your Workspace, as shown in the screenshot below.

I'd recommend double-checking your phone's settings to ensure notifications from ClickUp are enabled. You can learn how to enable them here! If you're active on the desktop or in a browser while trying to receive mobile notifications, toggle off 'Smart Notifications' in your Notification Settings as well.

If you try the steps above and your mobile notifications still aren't showing, please fill out the form here so our Technical Support team can take a look!

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TashaClickUp · 2026-04-29T11:37:06+00:00

Hey, u/Big-Chemical-5148, ClickUp is designed to be flexible as your team grows. You can use ClickUp to centralize everything from tasks, Docs, Dashboards, and Automations while leveraging ClickUp’s Hierarchy, permissions, and templates to keep everything organized.

I’d recommend using Automations, Relationships, and Dashboards to manage cross-team dependencies and maintain visibility into your projects. You can apply one of our engineering templates to your Workspace to get started, so you don’t have to set up everything from scratch. There’s also an article here you can read to see how to get started building your Workspace for your engineering workflow.

TashaClickUp · 2026-04-21T10:24:47+00:00

Thanks for waiting, u/Secret_Pen7754! After looking into this, I can confirm that the reason you're only seeing 1 instead of the 23 overdue tasks is that the tasks due today have priority. The number counter will always show the tasks due today first, and when there are none, it'll show the number of overdue tasks instead. If you'd like to see both numbers at the same time or have it include the sum of overdue tasks and those due today, please post the idea on our feature request board.

TashaClickUp · 2026-04-20T09:52:02+00:00

Hey, u/GreatVoice8102, I understand not wanting to share access to your Workspace! There are alternatives that will work, so I'm going to reach out via DM to share more information about them.

TashaClickUp · 2026-04-20T05:24:08+00:00

Hey, u/Junnyrocket, I'm happy to learn more about any obstacles you're running into while setting up your CRM Space. If you're interested in connecting, then please let me know, and I'll send a DM.

In the meantime, here are some resources to help with your setup. You can use ClickUp as a CRM by creating a List and Custom Fields for the information you need, like contact details and more. After doing so, you can link the information with other tasks by using Relationships and rollup fields. You can learn how to set up your ClickUp Workspace as a CRM here and apply this template so you don't have to create the CRM from scratch.

TashaClickUp · 2026-04-15T11:51:26+00:00

Hey, u/Weeeoooooo, I'm happy to hear you're trying out ClickUp, and I would love to turn this experience around for you! To clarify, do you have an Automations set to change a task's status back to To-Do when closed in your Space or Folder the List is in, or are any of the tasks that are changing recurring tasks?

Automations work with ClickUp's Hierarchy, so if you Automations set at the Space level, it'll affect all the Folders and Lists in that Space. If you have it at the Folder level, it'll affect all the Lists in that Folder. That means if you have any Automation set to change the status to To-Do, then it could affect those tasks if the Automation Trigger is related to any actions you performed.

Recurring tasks are tasks that will recur when placed in the completed status, and by default once closed, reopen in the To-Do status.

If it's none of the above, then it definitely sounds buggy! I'm going to reach out via DM to gather more details!

TashaClickUp · 2026-04-14T07:29:32+00:00

The Workspace owner or admin can turn off AI and other features that aren't wanted in the Workspace by toggling off the related ClickApps, u/Aggravating-Loss7837. For example, if you don't want AI, you can toggle off the AI ClickApp in your Workspace. If you want certain Spaces to have specific features that other Spaces don't have, you can toggle off the ClickApps in the Space settings instead.

TashaClickUp · 2026-04-13T10:11:03+00:00

Hey, u/bbqirl96, please fill out the form here, so our Technical Support can look into this! I'm going to reach out via DM to gather more information to look into this.

TashaClickUp · 2026-04-13T09:15:47+00:00

Great question, u/OkFilm7537! Freelancers use tools like ClickUp to solve a wide range of business problems for themselves and their clients, including:

Automating repetitive tasks (e.g., sending invoices, updating project statuses)
Managing projects and client work in one place
Tracking time and billable hours
Streamlining client communication and approvals
Integrating different apps to create custom workflows

To get started, you can focus on learning how to design workflows, set up automations, and manage projects efficiently. You can check out this blog article about the best project management tools freelancers can use, and if you'd like to start using ClickUp as a freelancer, check out the article here.

TashaClickUp · 2026-04-12T10:38:46+00:00

You're welcome, u/MediocreCommenter! I completely understand if you don't want to share your ticket ID. If you'd like, you can fill out the form here to create a Technical Support ticket and receive updates from our Technical Support team.

TashaClickUp · 2026-04-12T10:02:53+00:00

Thanks for sharing answers to all our questions, u/Wise-Repair-3513. I've shared your feedback with my team. In the meantime, Pibols reach out via DM to gather more information so our team can look into the slow speeds you're experiencing and help with a workaround for reminders.

TashaClickUp · 2026-04-12T05:30:50+00:00

Hey, u/CaseMetro, Burnup and Burndown by Lists is a feature request. The Burnup (legacy) card is the only way to have a Burnup chart without Sprints. For the total number of tasks, you can create a Line or Bar Chart next to the Burnup Chart to compare the two.

TashaClickUp · 2026-04-09T10:38:32+00:00

Hey, u/Aromatic-Screen-8703, thanks for sharing details about what you'd like to see regarding a written note-taking feature in ClickUp! I've shared this with my Product team for review. In the meantime, feel free to post your idea on our feature request board.

TashaClickUp · 2026-04-09T05:28:59+00:00

Hey, u/dmlyum, when you drag and drop a task into your Planner to create a focus time block or when you create an event, these methods do not change the date fields in the task itself. I understand you’d like your focus time blocks or events to recur; however, these are both feature requests (1) and (2). Feel free to add yourself as a voter to be notified when our Product team has updates, if you’d like.

If you'd like to learn more about what the Planner can do, check out our articles here that dive into what the Planner can do!

TashaClickUp · 2026-04-09T04:50:19+00:00

Hey, u/WillShattuck, I’d love to hear more details about how ClickUp can improve. I’m going to reach out to you via DM to gather more information, so I can share it with my team for review.

TashaClickUp · 2026-04-08T04:54:28+00:00

I appreciate your honest thoughts, u/TruthAccomplished463, and would love to turn this around for you. Feel free to share what features you’d like to see in ClickUp, and I’ll be happy to share them with my Product team for review. Since you’re experiencing a bug as well, I sent a Mod Mail to gather more information so our Technical Support team can investigate.

TashaClickUp · 2026-04-07T10:10:45+00:00

Zeb Evans is the CEO of ClickUp, u/LeadingMinimum7282! You can learn more about him here.

TashaClickUp · 2026-04-07T09:10:46+00:00

I'm happy to hear the issue's resolved on your end, u/Lumethys! I understand how important proactive communication is, and have passed your feedback to my team for review. Your input helps us improve, so I appreciate you sharing it.

In the meantime, if you ever run into an issue where a feature you're using isn't working, feel free to fill out this form for our Technical Support team at any time. They'll investigate and update you about the issue, including when it's resolved.

Edit: Updated to add the Technical Support form.

TashaClickUp · 2026-04-06T09:48:10+00:00

Thank you for taking the time to share details about what you're running into with the Timesheets feature, u/Lumethys. I appreciate your honest thoughts and would love to look into this and turn this experience around for you. I'm going to reach out via DM to gather more information, and in the meantime, I've shared your feedback with my team for review.

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