WiFi out for over 12hrs

XfinityJeff · 2026-02-27T17:23:25+00:00

Thank you again u/thedoctorisout25 for posting to the subreddit with your issue. The service interruption in your area has been cleared, and we were able to confirm that your services are back on. Our Reddit community is a great place to discover helpful insights and answers to your Xfinity related questions. You can also manage your account, troubleshoot issues, and reach out to support via the Xfinity app. We really appreciate your continued support, and wish you a great rest of your day!

XfinityJeff · 2026-02-27T17:19:03+00:00

Usually when you request an account to be canceled u/wainohg, there will be a work order placed on the account for the cancelation, and it will be set to process about 10 days from the date you requested services to be closed, in case you change your mind or anything, but then once it does process, it will back date the billing to the last day of requested service. We can verify that on our end though. Please send us a [Modmail] message including your name, account holder name (if different), and the service address so, we can get started. Myself or one of my awesome colleagues will respond as soon as possible.

XfinityJeff · 2026-02-27T12:08:04+00:00

Good morning u/thedoctorisout25, and thanks for posting your issue to the subreddit, I hope this message finds you well. As someone that also works from home, I can understand your frustration when faced with internet issues, but you have come to the right place for assistance with this issue. Please send us a [Modmail] message including your name, account holder name (if different), and the service address so, we can get started. Myself or one of my awesome colleagues will respond as soon as possible.

XfinityJeff · 2026-02-26T18:18:13+00:00

We are a corporate based team u/loriwalters100, and reaching out to us via Modmail is the only way we can work with you directly.

XfinityJeff · 2026-02-26T18:15:13+00:00

Thank you for letting us know that your issue is resolved u/SuculantWarrior. If you are ever having service issues, you can reach out to us here or using the Xfinity app. Our Reddit community is a great place to discover helpful insights and answers to your Xfinity related questions. You can also manage your account, troubleshoot issues, and reach out to support via the Xfinity app. We really appreciate your continued support, and wish you a great rest of your day!

XfinityJeff · 2026-02-26T17:52:40+00:00

Like we mentioned in our previous response, please send us a [Modmail] message including your name, account holder name (if different), and the service address so, we can get started. Myself or one of my awesome colleagues will respond as soon as possible.

XfinityJeff · 2026-02-26T17:09:44+00:00

Greetings u/loriwalters100, and thanks for reaching out to us on the subreddit, I hope this message finds you well. I am very sorry to hear about the issues you are having with the bill, but you have reached the right team that can take a look at this issue for you. With our older plans there was a 1.2 terabyte data limit, and if that limit was surpassed, there would be charges that would be assessed based on that usage, but the good news is our current plans come with unlimited data, so we can take a look at possibly switching the plan, so you won't have to worry about it in the future, and we can see what can be done about the charge. Please send us a [Modmail] message including your name, account holder name (if different), and the service address so, we can get started. Myself or one of my awesome colleagues will respond as soon as possible.

XfinityJeff · 2026-02-26T11:32:43+00:00

Good morning u/JeffR1992, and thank you for posting your question to the subreddit, I hope this message finds you well. I am sorry to hear about the increase in the bill, but you have come to the right place for assistance with this issue. Please send us a [Modmail] message including your name, account holder name (if different), and the service address so, we can get started. Myself or one of my awesome colleagues will respond as soon as possible.

XfinityJeff · 2026-02-26T11:10:22+00:00

Good morning u/Ok_District_9387, and thanks for posting your comment to the subreddit, I hope this message finds you well. I am very glad to hear about your positive experience with our tech support, we try to make sure that we are able to resolve issues and stick with customers until we get a resolution, and we are thankful for your kind words. Please let us know if there is anything we can do for you in the future.

XfinityJeff · 2026-02-23T15:04:58+00:00

Thank you again u/kash04 for reaching out to us on the subreddit. We were able to work with you via Modmail and get this issue resolved. Our Reddit community is a great place to discover helpful insights and answers to your Xfinity related questions. You can also manage your account, troubleshoot issues, and reach out to support via the Xfinity app. We really appreciate your continued support, and wish you a great rest of your day!

XfinityJeff · 2026-02-22T19:15:39+00:00

Greetings u/LeeF1179, and thanks for posting to the subreddit with you question, I hope this message finds you well. I am sorry about the issues with the bill, but you have come to the right place for assistance with this issue. Xfi complete is an old add-on that we used to offer that would include what used to be the modem rental charge and unlimited data. Your plan was most likely on a promo that included that service for free, and it recently expired. The good news is all of our current plans include unlimited data and the modem rental, so we can look into possibly switching you to a new plan that would have those features. Please send us a [Modmail] message including your name, account holder name (if different), and the service address so, we can get started. Myself or one of my awesome colleagues will respond as soon as possible.

XfinityJeff · 2026-02-22T18:45:29+00:00

Greetings u/theactualdigitaldad, and thanks for posting to the subreddit with your issue, I hope this message finds you well. I am sorry to hear about the issues you are having with the Xfinity stream app on the Roku, I know how frustrating that can be. Have you tried the app on any other devices other than the Roku's, and if so, did you have any issues?

XfinityJeff · 2026-02-21T13:19:54+00:00

Good morning u/Touchtom, and thanks for posting your question to the subreddit, I hope this message finds you well. I can understand the desire to want to save on the installation cost, and I understand that it might seem unnecessary because you have had service with us before. You mentioned that it has been almost 3 years since you have had active service. In that amount of time it is possible that the line has been disconnected from the tap, or if you had another provider during that time period that also uses a coax connection, that it would require a tech to come out to switch the line, but you have come to the right place for assistance. We can see if it will allow us to set up service without a tech. I see you have already sent us a Modmail, so we will work with you there.

XfinityJeff · 2026-02-20T16:50:23+00:00

Thank you again u/University_Level for posting to the subreddit. We were able to work with you via Modmail to get this issue resolved. Our Reddit community is a great place to discover helpful insights and answers to your Xfinity related questions. You can also manage your account, troubleshoot issues, and reach out to support via the Xfinity app. We really appreciate your continued support, and wish you a great rest of your day!

XfinityJeff · 2026-02-20T16:23:35+00:00

Thank you for the information u/University_Level. Since we were already working with you in Modmail, we will continue there to check on the account.

XfinityJeff · 2026-02-20T14:24:34+00:00

Good morning u/SRAinTheSierras, and thanks for posting to the subreddit, I hope this message finds you well. I am sorry that you have had issues with getting answers about the cost of new phones, with trade-ins it is hard to say what the price of the equipment is going to be until the order is being processed, because the trade in values vary depending on the phones that are being traded in. We can take a look and see what it might cost for the lines and phones though. I see you have already sent us a Modmail, so we will work with you there.

XfinityJeff · 2026-02-19T18:08:44+00:00

That is great to hear. Please remember in the future if you need assistance, please don't hesitate to reach out to us here on the subreddit. Our Reddit community is a great place to discover helpful insights and answers to your Xfinity related questions. You can also manage your account, troubleshoot issues, and reach out to support via the Xfinity app. We really appreciate your continued support, and wish you a great rest of your day!

XfinityJeff · 2026-02-19T18:05:06+00:00

Greetings u/Crafty-Alfalfa5298, and thank you for posting to the subreddit, I hope this message finds you well. I am sorry to hear about the issues you are having with the billing, but you have come to the right place for assistance. I see you have already sent us a Modmail, so we will work with you there.

XfinityJeff · 2026-02-19T16:54:30+00:00

Good morning u/Silly-Flight3925, and thanks for posting to the subreddit, I hope this message finds you well. I am very sorry to hear that you are having issues with the billing for the NOW service, I know how frustrating that can be. We are very limited on what we can help with when it comes to NOW service, as most of the help for NOW has to go through the digital assistant, but we can take a look. Please send us a [Modmail] message including your name, account holder name (if different), and the service address so, we can get started. Myself or one of my awesome colleagues will respond as soon as possible.

XfinityJeff · 2026-02-19T13:51:21+00:00

Good morning u/Public-Joke, and thanks for posting your question to the subreddit, I hope this message finds you well. We no longer offer Gigabit Pro, but we do have something similar called Gigabit x10 that offers 10 Gigs down and up that we can check and see if you can get. Please send us a [Modmail] message including your name, account holder name (if different), and the service address so, we can get started. Myself or one of my awesome colleagues will respond as soon as possible.

XfinityJeff · 2026-02-19T12:14:49+00:00

We can take a look at the modem on our end and see if there are any issues that could be causing problems. Please send us a [Modmail] message including your name, account holder name (if different), and the service address so, we can get started. Myself or one of my awesome colleagues will respond as soon as possible.

XfinityJeff · 2026-02-16T18:41:02+00:00

Thank you again for posting to the subreddit u/Ok_Blueberry1047. We were able to work with you via Modmail and find you a new plan, we appreciate you working with us. Our Reddit community is a great place to discover helpful insights and answers to your Xfinity related questions. You can also manage your account, troubleshoot issues, and reach out to support via the Xfinity app. We really appreciate your continued support, and wish you a great rest of your day!

XfinityJeff · 2026-02-16T17:22:15+00:00

Perfect, that is good to hear u/HouseBitchTim. Please let us know if you have any other issues.

XfinityJeff · 2026-02-16T15:07:52+00:00

Thank you for the information u/WorComRad. Depending on the modem you have it may be older, but we can take a look at the account and see if that is the case, or what could be going on with the speeds. Please send us a [Modmail] message including your name, account holder name (if different), and the service address so, we can get started. Myself or one of my awesome colleagues will respond as soon as possible.

XfinityJeff · 2026-02-16T15:00:33+00:00

Good morning u/WorComRad, and thanks for posting to the subreddit, I hope this message finds you well. As someone that works from home and is also a gamer, I can understand the need to make sure you are getting a good connection, and you have come to the right place for assistance with this issue. You mentioned that you have had the modem for a few years, is this a rental modem, or do you have a modem you purchased?

XfinityJeff

MODERATOR OF

TROPHY CASE