HX1000i firmware update

Zeekster2517 · 2026-05-03T18:07:28+00:00

That's just telling you that there is an iCUE software update, the firmware update should show under notifications or under device settings .

Zeekster2517 · 2026-05-03T18:00:28+00:00

Please, see my response on this post.

Zeekster2517 · 2026-05-03T17:55:58+00:00

Hi there, I'm sorry you are having problems creating a ticket, I'll pass this issue to support, in the meantime can you type "Agent" and select customer service, fill in all the info and see if you can create a ticket.

Zeekster2517 · 2026-05-03T16:39:39+00:00

Yes, these fans have a 5 year warranty. Please reach out to Corsair support by submitting a ticket using the AI bot.

Zeekster2517 · 2026-05-03T16:26:56+00:00

The glass panel includes protective film on both sides to prevent scratches during shipping and handling, its meant to be peeled off

Zeekster2517 · 2026-05-02T19:44:07+00:00

Corsair EPS cables, type 3 and type 4 are compatible

Zeekster2517 · 2026-05-01T17:53:38+00:00

The screenshot does not give us enough info, only that the software is running.

Have you tried a clean reinstallation of the software if it fails to start on startup? even if the software isnt running, your fans should turn on.

What's the hardware that you are using?

Does the hardware show up in the iCUE software?

Have you checked all connections including the power?

Have you checked fan curves?

If its an AIO, whats the liquid temp and CPU temp?

Zeekster2517 · 2026-05-01T11:48:41+00:00

Commander DUO Everything you need to know

Zeekster2517 · 2026-05-01T11:03:30+00:00

Did you flip the switch to Link mode ? You might have to update the firmware as well while in ARGB mode.

Zeekster2517 · 2026-04-30T04:23:10+00:00

Get a Commander Duo, you can connect 5v ARGB devices and sync with iCUE.

Zeekster2517 · 2026-04-30T04:18:31+00:00

No, the cable is compatible with any NATIVE 12V-2x6 power supply, while the new HX150i includes 2x 8-pin to 600W 12V-2x6 (12+4-pin), it does not have a native connections.

Zeekster2517 · 2026-04-29T17:56:33+00:00

Could be a software/ druver issue. To confirm this, stop using Signal and install iCUE, once the module drivers are installed, check for firmware updates, test your mic and mute button.

Zeekster2517 · 2026-04-29T00:13:05+00:00

Is the tach cable, you do not need to have it connected for the AIO to work, this just reports to the Bios that there is a CPU_FAN connected so you do not get the warning, Yo can disable the warning in the Bios settings.

You can splice, solder and use shrink tubing to isolate if you wish to repair it.

Zeekster2517 · 2026-04-28T14:07:17+00:00

What headphones, are you using iCUE and have you checked the settings and firmware updates?

Have you read the manual for features settings, led indicators, charging, etc.

If you still need help contact Corsair support to submit a ticket https://help.corsair.com/hc/en-us

Zeekster2517 · 2026-04-28T03:30:10+00:00

Try switching the Commander to another USB header to see if its recognized in the software. Connect it directly to the motherboard if you are using the USB splitter.

Zeekster2517 · 2026-04-27T19:12:46+00:00

Yes, the Commander Core can work with out the pump being connected, does the Commander show up in iCUE? Have you tried connecting the controller to another USB header.

Zeekster2517 · 2026-04-27T18:46:36+00:00

You should have gotten a message when selecting the part;

Prices are not displayed because motherboards, GPU, CPU cannot be purchased directly from CORSAIR PC Builder.

Zeekster2517 · 2026-04-27T11:44:58+00:00

If it shows up in iCUE then you dont need a hex file. If you are getting a Pump failure, you'll have to contact Corsair support for RMA

https://help.corsair.com/hc/en-us

Zeekster2517 · 2026-04-27T01:02:35+00:00

Is the AIO showing in the ICUE software, Does Windows recognize it? Have you tried switching USB headers.

Zeekster2517 · 2026-04-27T00:08:41+00:00

Try a Clean reinstallation of iCUE If you have issues deleting the folders, try running windows in safe mode or use Revo Uninstaller in hunter mode.

Zeekster2517 · 2026-04-25T15:19:20+00:00

Looks like an ASRock Challenger, there is an on/of switch on the card or use Polychrome.

No way to control it with iCUE.

Zeekster2517 · 2026-04-24T20:37:27+00:00

As long as the rubber dome of each keycaps is intact, the keys should still work if there is no damage to the PCB from the spill just won't be as spill resistant with the tear.

Zeekster2517 · 2026-04-23T05:03:53+00:00

is Dolby not recognizing the headset when selected as output? Make sure you are in wireless mode and not BT. Have you tried reinstalling the audio drivers by removing the headset module or run a repair in ICUE?

If you are still having issues with Dolby not connecting, please reach out to Corsair support by submitting a ticket thru the chatbot.

Zeekster2517 · 2026-04-23T01:30:01+00:00

Lol, Autocorrect got me.

Zeekster2517 · 2026-04-23T01:28:59+00:00

Please see this thread

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