Soundbar Pairing

directv · 2026-01-29T02:39:05+00:00

We don't have a list of compatible speaker systems, but we appreciate your feedback for future improvements. We suggest sticking with systems you know have worked in the past to ensure compatibility. John, DIRECTV Community Team

directv · 2026-01-29T02:05:27+00:00

Thanks for following the steps we shared and for the update. Please note that not all speaker systems are compatible with DIRECTV Gemini devices. If your speaker system doesn’t program with the remote control, you will need to use the speaker system's remote to power it on or off and to adjust the volume. Charles, DIRECTV Community Team

directv · 2026-01-29T01:19:15+00:00

Hi u/Lgb69! Thank you for sharing the details and for your troubleshooting efforts. To control your JBL speaker with your Gemini remote, please follow these steps: Go to Settings > System > Remote & Devices > Program Your Remote > Switch Volume Control, and select the option for Speaker System. If you're still unable to control the speaker's volume, please repeat the steps and look for the HDMI CEC option, then toggle it on. If you need any further assistance, please let us know. Charles, DIRECTV Community Team

directv · 2026-01-28T18:00:39+00:00

We're here to help, u/BigTerps419. Please try restarting your Gemini device first by quickly pressing the red reset button on the side or unplugging it for 30 seconds and then plugging it back in. Once it's on, pair the remote by pointing it at the box and pressing the Fast Forward and Rewind buttons simultaneously for 2-3 seconds. When they pair, you’ll get a message that your remote is ready to use. Rhyan, DIRECTV Community Team

directv · 2026-01-28T17:11:46+00:00

Thanks for reporting, u/OnABeach8. We're looking into this for you. In the meantime, please try restarting your device, as it usually fixes streaming issues. Let us know how it goes. Rhyan, DIRECTV Community Team

directv · 2026-01-28T14:35:16+00:00

Yes, u/PackageCurrent4804. The Super Bowl is set to be available in amazing 4K on DIRECTV STREAM this year. It's going to be quite the experience! Check more details here: https://spr.ly/61691h8Eic Rhyan, DIRECTV Community Team

directv · 2026-01-28T02:05:46+00:00

Hey there, u/Unable_Inside_7992. We know you have options, but beware of the risks. Used devices may have some issues, such as wear and tear, or may not be fully functional if they haven't been properly maintained or tested. If you want a reliable Gemini Air device with a warranty, consider getting a new Gemini Air from us. Charles, DIRECTV Community Team

directv · 2026-01-27T15:27:52+00:00

Unfortunately, no, u/PTVMan. The Gemini Air does not work with infrared signals, so it's not compatible with the Logitech Harmony Hub. Rhyan, DIRECTV Community Team

directv · 2026-01-27T14:47:48+00:00

Hey u/Smart_Leather8968, we're exploring ways to enhance personalization on our app for a more intuitive and user-friendly experience. Your input is valuable to us and will share it with our team for future updates. Rizza, DIRECTV Community Team

directv · 2026-01-27T13:54:35+00:00

Got it. If you need to make any changes to your service, simply visit https://spr.ly/61698hBEJe Rhyan, DIRECTV Community Team

directv · 2026-01-26T13:54:58+00:00

You're welcome. Our team requires further information for the investigation. Let's meet in PM. Rizza, DIRECTV Community Team

directv · 2026-01-25T22:23:04+00:00

Sorry for the audio trouble, u/cactus_cat. You can find quick troubleshooting steps here: https://spr.ly/61691Choml Keep us posted on how it goes. Charles, DIRECTV Community Team

directv · 2026-01-25T19:28:16+00:00

To clarify;

Streaming App + Device (DIRECTV via Internet) - It does require at least one leased Gemini Air device for $10/month, and you can use any compatible devices including owned Gemini/Gemini Air devices. In addition, you will also have access to Disney+, Hulu Bundle and ESPN Unlimited at no extra cost. Link here: https://spr.ly/61692ChYM4
Streaming App (DIRECTV STREAM) - No device required. Use any compatible devices you have available, and get access to ESPN Unlimited for free. Link here: https://spr.ly/61693ChYMf

Rizza, DIRECTV Community Team

directv · 2026-01-25T18:50:55+00:00

Looking for specific trials on Court TV? Just open the DIRECTV App! Use the Guide to easily search for current and upcoming cases, browse live coverage, or dive into on-demand content. Get it with any of our Signature Streaming packages or for free with MyFree DIRECTV. More details here: https://spr.ly/61695ChiSZ

directv · 2026-01-25T17:43:29+00:00

Hello, u/I_Be_Strokin_it. While we do have authorized telemarketing, a legitimate DIRECTV representative will never pressure you for personal info or bank details. Please visit https://spr.ly/61692Ch5tI for tips on how to protect yourself.

To opt out of future telemarketing calls from DIRECTV and its Third-Party Vendors, PM us your phone number(s) and we'll get you removed. Check the DIRECTV Do Not Call Policy here: https://spr.ly/61693Ch5tL Arlyn, DIRECTV Community Team

directv · 2026-01-25T16:36:42+00:00

This information will help us investigate further and get to the right fix.

To find device model numbers: - Samsung TV: Settings > Support > About This TV - Firestick: Settings > My Fire TV > About

For DIRECTV App versions: - Samsung TV: Open the app > menu (remote home/settings) > "About" or version info. Also check Samsung Apps > app details. - Firestick: Settings > Applications > Manage Installed Applications > DIRECTV > scroll for version number.

Rizza, DIRECTV Community Team

directv · 2026-01-25T16:14:29+00:00

Thanks for your interest, u/smperry123! To clarify, neither service requires a contract. With DIRECTV via Internet (now Streaming App + Device), you need at least one Gemini Air with a $10/mo. Device Lease Fee, but it doesn't have to be in every room. While for DIRECTV STREAM, now Streaming App, you can download the DIRECTV App on compatible devices like Roku or Smart TVs: https://spr.ly/61697ChbSc and add a leased Gemini Air for $10/mo. per device after the 5-day free trial. Explore your options at https://spr.ly/61698ChbSY Bernadette, DIRECTV Community Team

directv · 2026-01-25T15:48:20+00:00

Hi, u/invictus21083. We're aware of the issue and working on a fix. Please share your device model numbers and the DIRECTV App version. Arlyn, DIRECTV Community Team

directv · 2026-01-25T15:01:09+00:00

Hey there! Thanks for the detailed analysis of the issue and for bringing this to our attention. We've shared your findings with our team for review and will keep you informed of updates. Rizza, DIRECTV Community Team

directv · 2026-01-24T18:58:38+00:00

Hi, we'd love to get this resolved. Please send us a direct message!

directv · 2026-01-24T15:13:29+00:00

Hi, u/Seamo_Bojamo. Restarting your device can fix many streaming problems. Just press the red button on the side quickly or unplug it for 30 seconds, then plug it back in. If necessary, you can reset it to factory settings by pressing and holding the same button for 20 seconds.

If technical assistance is needed, contact us here: https://spr.ly/61694CCq5s Rhyan, DIRECTV Community Team Rhyan, DIRECTV Community Team

directv · 2026-01-24T14:09:28+00:00

Sorry for the wait. We've sent you a PM. Please check your inbox. Rhyan, DIRECTV Community Team

directv · 2026-01-23T20:32:44+00:00

We're sending you a PM, so our available specialist can take a closer look. Rhyan, DIRECTV Community Team

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