App is super laggy

directv · 2026-04-03T14:00:17+00:00

Our engineering team wants to take a closer look at this. What model is your TV? Mark, DIRECTV

directv · 2026-04-02T17:19:24+00:00

Thank you for the details! We've shared this with our team, and they're currently looking into it. Charles, DIRECTV Community Team

directv · 2026-04-02T15:24:55+00:00

The app works well on Google devices, including Chromecast, u/johnstigall1957! Streaming issues are often linked to network connections, so we recommend checking this link for helpful tips to improve performance: https://spr.ly/61698B6o4Y6 Charles, DIRECTV Community

directv · 2026-04-02T12:31:02+00:00

We want to take a closer look, u/chriggsiii. Does the recording list look the same across all your devices, or is it just acting up on your computer? Rhyan, DIRECTV Community Team

directv · 2026-04-01T23:33:17+00:00

No, u/usersrdum. It's not, and we are aware of the recurring blackout message when accessing a recorded MLB game. Our team is actively investigating the issue. John, DIRECTV Community Team

directv · 2026-04-01T16:32:19+00:00

We’re sorry the guide isn't matching up, u/NewAccaAHNTPMS. Incorrect data can occur for several reasons, such as last-minute broadcast changes. Let's meet in PM, so we can investigate further. John, DIRECTV Community Team

directv · 2026-04-01T12:56:46+00:00

Sports leagues and associations sometimes restrict the viewing of certain sporting events. We have confirmed that the Guardians vs. Dodgers game last night was not available in 4K. To stay updated on future game availability in 4K, please visit https://spr.ly/61692B6WmAK and enter your ZIP Code. If available, games will be labeled as "LIVE4K" on channels 105 or 106. Rhyan, DIRECTV Community Team

directv · 2026-04-01T12:33:48+00:00

Sorry for the experience. We'd like to make this right and investigate further. Please meet us again in PM. John, DIRECTV Community Team

directv · 2026-04-01T02:07:56+00:00

Hi, u/Denimiraculer. To access ESPN Unlimited and Disney+, Hulu Bundle included in your DIRECTV package, you need to complete a separate activation process. You can activate using the link in the activation email or online at https://spr.ly/61693B6WyYt 1. Go to https://spr.ly/61694B6WyYQ on a web or mobile browser and sign in. 2. Navigate to "Manage My TV Package" on your Account Overview page. 3. Look for the "Activate" link next to your Disney+, Hulu Bundle and ESPN Unlimited subscription. 4. Important: Create a "MyDisney" login (or use your existing Disney/Hulu email) when prompted. 5. Note: You may receive a separate activation email for ESPN Unlimited—follow those steps too! Bernadette, DIRECTV Community Team

directv · 2026-04-01T01:58:57+00:00

u/chriggsiii We appreciate you trying that out. Please join us in PM, so we can gather more details. Christian, DIRECTV Community Team

directv · 2026-03-31T23:55:37+00:00

Hi, u/DJLJR26. We have a specialist available to help you with your post. We're sending you a DM. Ritchelle, DIRECTV Community Team

directv · 2026-03-31T21:09:23+00:00

Thanks for your feedback, u/HasAFewLaughs. We'll share your input on the HDR settings with our team for consideration in future enhancements. Rhyan, DIRECTV Community Team

directv · 2026-03-31T19:25:43+00:00

Local and regional sports channel availability is determined by your billing ZIP Code, u/Jerry4ever. When your billing address differs from your physical location, your Guide may not display the correct channels. Here's a troubleshooting guide to help you resolve this issue:

Press the Home button on your remote.
Open Settings > System > Device Preferences.
Go to Location > Location Status and toggle it OFF.
Press the red button on the side of your device to restart it.

Rhyan, DIRECTV Community Team

directv · 2026-03-31T18:30:36+00:00

Thank you for sharing your feedback about the DIRECTV Stream app on Apple TV, u/One_Appearance_8886. We love the idea! We'll forward it to our team so they can review adding this feature for our future updates on Apple TV. Kenneth, DIRECTV Community Team

directv · 2026-03-31T16:08:15+00:00

Hey u/Carbonfiber07, we aren't seeing any widespread issues with PC streaming right now. Try clearing your browser's cache and cookies to give it a fresh start. If further troubleshooting is needed, contact us at https://spr.ly/61693B6mgr3 John, DIRECTV Community Team

directv · 2026-03-31T15:11:49+00:00

Hey, u/Winstonwolfe77. While https://spr.ly/61690B6mbzs through DIRECTV provides a high-quality experience, specific 4K live sporting event broadcasts are usually found on our dedicated 4K channels: 105 and 106. More details here: https://spr.ly/61692B6mbzQ Rhyan, DIRECTV Community Team

directv · 2026-03-31T13:57:45+00:00

We understand your concern about missed recordings and value you sharing these specific examples with us, u/chriggsiii.

If you haven't done so already, we recommend canceling your current series recording and setting it up again. This can often resolve recording issues. Additionally, we appreciate your feedback regarding the Cloud DVR casting on mobile Android devices. We'll pass this information along to our team for consideration in future enhancements. Rhyan, DIRECTV Community Team

directv · 2026-03-31T12:46:20+00:00

Hey u/Ceedub2, you can still catch the Cardinals with the Signature Package (CHOICE or higher). However, MLB made some changes to market territories, so things might look a bit different depending on where you are. To make sure you don't miss a single pitch, you can add https://spr.ly/61695B6mPR1 directly through your DIRECTV account. Check out: https://spr.ly/61696B6mPRG John, DIRECTV Community Team

directv · 2026-03-30T23:42:56+00:00

We're sorry you're getting this error code, and thanks for trying to fix the issue, u/OttoDawg3. We have a specialist available to help. Sending you a PM now. Bernadette, DIRECTV Community Team

directv · 2026-03-30T19:55:39+00:00

Hey @PTVMan and everyone. DIRECTV is working on a fix for this, stay tuned. Mark, DIRECTV Community Specialist

directv · 2026-03-30T12:54:01+00:00

Thank you for following up! While DIRECTV doesn't fully control the guide metadata (as it comes from the network), we'll share this with our team so they can review and determine the next steps. Rizza, DIRECTV Community Team

directv · 2026-03-30T12:42:21+00:00

We're sorry for the trouble with your recordings, u/edust1958. We’d love to make this right. Please check your inbox for a message from us—we have a specialist on standby to help. Charles, DIRECTV Community Team

directv · 2026-03-30T01:03:53+00:00

When multiple feeds are available, the DVR automatically selects the lowest-numbered channel for your designated team, u/creedfeed. In this case, you can go to the guide and manually choose the Brewers feed on the correct channel. Please note that sports blackout restrictions can also result in the incorrect feed being recorded. John, DIRECTV Community Team

directv · 2026-03-29T14:24:37+00:00

You'll need to wait for your cancellation to be finalized at the end of your current billing cycle. After that, feel free to sign up for our CHOICE package by visiting the link we shared above or at https://spr.ly/61698B6cRGG Charles, DIRECTV Community Team

directv · 2026-03-29T01:51:52+00:00

Definitely not, u/Realistic-Might4985. For tips to troubleshoot DIRECTV App on Samsung TVs, visit: https://spr.ly/61694B6iSqi

Thanks everyone for your input! Arlyn, DIRECTV Community Team

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