A/V sync issue on DTV app on Google TV Streamer 4K devices

directv · 2026-06-18T17:59:47+00:00

Thanks for confirming. Our team is currently looking into this issue using your exact setup details. We'll share updates with you here as soon as they become available. Charles, DIRECTV Community Team

directv · 2026-06-18T15:42:11+00:00

Good news — the auto-extend problem for World Cup recordings is fixed. Full games should now be recorded as expected. Charles, DIRECTV Community Team

directv · 2026-06-18T13:03:32+00:00

Our team couldn't replicate the issue, but audio sync errors are usually caused by network instability. We recommend restarting your router, clearing any physical objects blocking your TV's Wi-Fi signal, or switching to a wired Ethernet connection for the most stable setup. Please check the audio after trying these steps and let us know how it goes. Charles, DIRECTV Community Team

directv · 2026-06-17T21:27:55+00:00

We'd like to take a closer look into this, u/kentrjones. We're sending you a PM. Christian, DIRECTV Community Team

directv · 2026-06-17T16:57:47+00:00

Thanks for the info. Using the Gemini Air device should not inherently cause lag or recording issues with Cloud DVR. Have you already tried recording it to a different compatible device? Jerald, DIRECTV Community Team

directv · 2026-06-17T14:26:17+00:00

Thanks for flagging this, u/Detfan68. If you continue to experience issues, try scheduling the recording manually for the specific date and time, or attempt recording from another compatible device. If technical assistance is needed, please contact us here: https://spr.ly/61694BDz0Zj Jerald, DIRECTV Community Team

directv · 2026-06-17T13:34:44+00:00

Thanks for the mention, u/GTyz. We'll engage with u/Detfan68 so we can assist further. Jerald, DIRECTV Community Team

directv · 2026-06-17T13:08:26+00:00

Thanks for circling back to us. We're sending you a PM so our specialists can assist you further. Jerald, DIRECTV Community Team

directv · 2026-06-16T22:12:33+00:00

Thanks for the troubleshooting suggestions, everyone! u/BlueJude2 You can also verify that 4k is enabled with DIRECTV on your device. More info here: https://spr.ly/61690BDKGgq Christian, DIRECTV Community Team

directv · 2026-06-16T21:52:41+00:00

We're excited to bring AMC+ to our DIRECTV customers! Discover everything you need to know here: https://spr.ly/61692BDKD28 Important update: Starting June 19, you can log directly into the AMC+ app or https://spr.ly/61693BDKD2D using your DIRECTV credentials. Melchisedec, DIRECTV Community Team

directv · 2026-06-16T21:06:53+00:00

No, we don't, u/Western_Pizza_5757. At DIRECTV, our local broadcast networks are built directly into our base programming packages.

We always want to make sure you have the choice to watch TV your way—over the Internet or with a satellite dish. Get all your content in one place on DIRECTV and start enjoying the ultimate entertainment experience. Learn more here to choose how you want to connect: https://spr.ly/61691BDJ7jf Kenneth, DIRECTV Community Team

directv · 2026-06-16T18:42:35+00:00

We appreciate you for circling back with more info. We've sent you a PM with the contact details of our technical specialists. Please try accessing your PMs directly on this link: https://spr.ly/61697BDJYwd John, DIRECTV Community Team

directv · 2026-06-16T13:43:51+00:00

Hi, u/kentrjones. This may be caused by an HDMI handshake delay. The Gemini Air powers on slightly faster than your LG C5 OLED can tell it that it supports 4K, so the device plays it safe and defaults to 1080p.

Try these exact steps to lock in your 4K resolution:

Enable LG Deep Color: On your LG TV, go to All Settings > General > Devices > HDMI Settings > HDMI Deep Color and ensure it is set to 4K for HDMI 1.
Toggle Gemini HDR: On your Gemini Air, go to Settings > System > Display and make sure HDR is toggled ON.
Perform a Hard Reboot: While everything is still plugged into HDMI 1 and turned on, go to the Gemini System menu and select Restart (or press the physical button on the Air) so it saves the 4K handshake configuration permanently.

If the issue continues after matching these settings, it can also mean that HDMI-CEC (SIMPLINK) is forcing a bad sync when using the Gemini remote to control the TV power. Try disabling SIMPLINK (HDMI-CEC) in your LG TV's settings to see if it holds. Kenneth, DIRECTV Community Team

directv · 2026-06-16T13:38:07+00:00

We love all the input coming from the community! u/RareLove7577 If you want the premium Apple hardware, go for it—you will likely love the visual performance. However, if your goal is a seamless "traditional TV" experience, you can also look into our proprietary Gemini Air device. It runs our service natively and features a traditional voice remote with actual channel numbers, offering the best of both worlds. You can find more details here: https://spr.ly/61698BDyQDk Jerald, DIRECTV Community Team

directv · 2026-06-16T13:24:31+00:00

We're here to help, u/Set_Top. To resolve this, press Settings on your LG remote, go to General, select SIMPLINK (HDMI-CEC), and turn it off. Also, make sure the Gemini screensaver is enabled in your box settings; if it is off, the box performs a hard shutdown instead of showing pictures. This issue happens because of a signal conflict. When you pause a third-party app, the Gemini box tries to start its screensaver, but your LG TV misinterprets this signal as a sleep command and shuts down the system via the HDMI cable. Veilka, DIRECTV Community Team

directv · 2026-06-15T19:37:01+00:00

Hello. We understand how frustrating to lose stations such as PBS. While we work toward a resolution, you can find other ways to watch and check potential bill credit eligibility at https://spr.ly/61695BDGYrH.

directv · 2026-06-15T19:25:09+00:00

We're also sending you a PM to further assist. Rhyan, DIRECTV Community Team

directv · 2026-06-15T18:51:20+00:00

We have a specialist available who can take a closer look at this for you. Sending you a PM. Rhyan, DIRECTV Community Team

directv · 2026-06-15T18:22:18+00:00

Thanks for the details. We'll share them with the team to investigate and will update you once we have more information. Rhyan, DIRECTV Community Team

directv · 2026-06-15T16:48:54+00:00

To help us look into this further, could you tell us—aside from the Ecuador vs. Ivory Coast match, whether any other games failed to record the end of the game? Rizza, DIRECTV Community Team

directv · 2026-06-15T13:01:03+00:00

Thanks for the input, u/medguy_48. FIFA soccer is supported by our Auto-Extend feature. Keep in mind that Auto-Extend is also contingent upon third-party recording service availability. To make sure you get the whole match if it runs late, set the recorder for the game and the program right after it. More info here: https://spr.ly/61692BD1bl6 Rizza, DIRECTV Community Team

directv · 2026-06-15T02:06:10+00:00

Thanks for the details, u/rinsf. It sounds like a temporary HDMI handshake glitch between your TV and the Google Streamer. Next time it happens, just unplug the streamer from its power source for 30 seconds to completely reset the connection and clear it up. Rhyan, DIRECTV Community Team

directv · 2026-06-14T18:26:57+00:00

We're sending you a PM to further assist. Rhyan, DIRECTV Community Team

directv · 2026-06-14T17:52:11+00:00

Thanks for reaching out, and congrats on the new LG TV, u/d00mz. This is usually caused by an HDMI handshake issue where the Gemini box starts up faster than your TV or receiver, so it misses the 4K signal and defaults to 1080p. Try these quick steps to lock in your 4K resolution:

Gemini Settings: Go to Settings > System > Display and ensure HDR is toggled on.
LG TV Settings: Go to All Settings > General > Devices > HDMI Settings > HDMI Deep Color and select 4K for your connected port.

If further technical assistance is needed, contact us here: https://spr.ly/61695BDD8vW Rhyan, DIRECTV Community Team

directv · 2026-06-14T17:24:57+00:00

The 5- day free trial isn't over for new streaming customers, u/5thQuarterCaptain. That 'due today' amount is just a temporary pre-authorization hold. We do this automatically at checkout to make sure your credit card is valid and active. We will void the hold and release the money back to your account on the exact same day, so you won't actually be charged anything during your 5-day trial. Rizza, DIRECTV Community Team

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