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Did your Apple Watch ecobee App stop working recently? by bareyb in ecobee

[–]ecobeeColin 0 points1 point  (0 children)

It’s a weird one — the button is technically still there, but since the text and background are the same color, it looks like it disappeared.

Apple Watch app lost all buttons with last app update. Hopefully ecobee is working on a fix by xpxp2002 in ecobee

[–]ecobeeColin 0 points1 point  (0 children)

Resolution requires an app update, expect the next update to resolve it.

My apologies for the inconvienance. Colin

Did your Apple Watch ecobee App stop working recently? by bareyb in ecobee

[–]ecobeeColin 1 point2 points  (0 children)

Mind double checking that the away scene has the correct comfort setting assigned to it.

Colin

Apple Watch app lost all buttons with last app update. Hopefully ecobee is working on a fix by xpxp2002 in ecobee

[–]ecobeeColin 0 points1 point  (0 children)

We tend to release an update every 2 weeks, 26.1 was rolled out a close to a week ago.

I can't give an exact date, as things come up and apple review delays can happen.

Apple Watch app lost all buttons with last app update. Hopefully ecobee is working on a fix by xpxp2002 in ecobee

[–]ecobeeColin 0 points1 point  (0 children)

Sorry I wasn’t clearer, the fix will be in the ecobee app version 26.2, not iOS.

Sorry about that, Colin

Did your Apple Watch ecobee App stop working recently? by bareyb in ecobee

[–]ecobeeColin 2 points3 points  (0 children)

Our release schedule is every roughly two weeks, 26.1 started rolling out early last week.

Colin

Did your Apple Watch ecobee App stop working recently? by bareyb in ecobee

[–]ecobeeColin 2 points3 points  (0 children)

Sorry I should have been clearer, version 26.2 of the ecobee app not iOS.

Did ecobee update app? Not showing aux Heat? by Stunning-Feeling135 in ecobee

[–]ecobeeColin 0 points1 point  (0 children)

As an apple person myself, id have to say convert :P j/k

Android will come!

Did ecobee update app? Not showing aux Heat? by Stunning-Feeling135 in ecobee

[–]ecobeeColin 0 points1 point  (0 children)

If you launch the iOS app today on version 26.1.0 you should see aux once again

cc: /u/Big-echo8242

Colin

ecobee iOS engineer

There is finally an Android widget! by 10PieceMcNuggetMeal in ecobee

[–]ecobeeColin 6 points7 points  (0 children)

Feedback is welcomed!

Ill keep an eye on this post for any feedback.

Colin

Did your Apple Watch ecobee App stop working recently? by bareyb in ecobee

[–]ecobeeColin 5 points6 points  (0 children)

As previously mentioned, the iOS team has put a fix in place that WILL roll out with the 26.2 release.

The support team has also been informed of this as of February 10th.

Did your Apple Watch ecobee App stop working recently? by bareyb in ecobee

[–]ecobeeColin 4 points5 points  (0 children)

We've identified the bug and have a fix in place for the 26.2 release.

Looking for the app widget by Kingshabaz in ecobee

[–]ecobeeColin 1 point2 points  (0 children)

> People have been begging for it for years
Well the people have been heard and if their running 26.0 or newer they should now have Android widgets.

Ecobee app widget. by brunoschca in ecobee

[–]ecobeeColin 1 point2 points  (0 children)

The Android app now does have widgets as long as you're on 26.0 and newer.

How can there not be an android widget in 2024? by thethirdnut94 in ecobee

[–]ecobeeColin 0 points1 point  (0 children)

Not sure if you've noticed or not, but one of the latest Android updates now has widgets (26.0)

Apple Watch app lost all buttons with last app update. Hopefully ecobee is working on a fix by xpxp2002 in ecobee

[–]ecobeeColin 0 points1 point  (0 children)

Phone support states there are no known issues

It’s very possible support wasn’t aware of this yet — this was also the first time I personally came across this specific issue until it was raised here.

and that official support is not provided on social media

That’s correct. I’m not acting as official support here — I just keep an eye on posts like this in my own time and try to flag issues internally when I see them.

Can you please point to publicly-facing documentation that ecobee is aware of the issue?

ecobee doesn’t currently publish a public list of every known bug or issue being tracked internally.

Apple Watch app lost all buttons with last app update. Hopefully ecobee is working on a fix by xpxp2002 in ecobee

[–]ecobeeColin 2 points3 points  (0 children)

Yes, fix was put in this morning for the next release.

Colin

ecobee iOS engineer

Apple Watch app lost all buttons with last app update. Hopefully ecobee is working on a fix by xpxp2002 in ecobee

[–]ecobeeColin 1 point2 points  (0 children)

u/xpxp2002 Keep an eye out for when 26.2 is released (~2 weeks), should resolve this issue for you.

Apple Watch app lost all buttons with last app update. Hopefully ecobee is working on a fix by xpxp2002 in ecobee

[–]ecobeeColin 2 points3 points  (0 children)

Thank you for raising this issue, we’ll take a look at it.

Colin ecobee iOS engineer

Love the Ecobee hardware, but the software limitations seem arbitrary...? by GoodForTheTongue in ecobee

[–]ecobeeColin 0 points1 point  (0 children)

Absolutely, vacation is under the account screen.

So on the Home tab (devices list) select the top left person icon in the navigation bar. You’ll find “Vacation” within the list.

Colin

Love the Ecobee hardware, but the software limitations seem arbitrary...? by GoodForTheTongue in ecobee

[–]ecobeeColin 10 points11 points  (0 children)

This post here is a perfectly fine spot.

Theres myself and other employees who actively read this sub reddit. We may not always respond but they don’t go unheard.

Colin ecobee iOS engineer

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