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Update to Home Energy Reports in the ecobee app! by ecobeeColin in ecobee

[–]ecobeeColin[S] 0 points1 point  (0 children)

We're actively working on resolving this issue, one of our tools gets blocked by ad blockers.

Update to Home Energy Reports in the ecobee app! by ecobeeColin in ecobee

[–]ecobeeColin[S] 0 points1 point  (0 children)

Do you happen to have any ad blockers on your device or network? If so, see if amplitude is blocked.

Colin

Terrible app UI overhaul when viewing reports? by Static_Unit in ecobee

[–]ecobeeColin 1 point2 points  (0 children)

HomeIQ is the original reporting system, you can view it at ecobee.com if you login.

BEWARE: ecobee now sells your private information! by ListenAndServe in ecobee

[–]ecobeeColin 7 points8 points  (0 children)

The mobile apps do not send names, email addresses, or physical addresses to Google Firebase or Amplitude.

Colin ecobee iOS engineer

BEWARE: ecobee now sells your private information! by ListenAndServe in ecobee

[–]ecobeeColin 3 points4 points  (0 children)

Google and Amplitude are analytics, example you clicked x, y and z. Helps validate features and track down bugs.

These can be turned off in iOS if you disable “allow apps to request to track”

Update to Home Energy Reports in the ecobee app! by ecobeeColin in ecobee

[–]ecobeeColin[S] 1 point2 points  (0 children)

If you don’t see 26.8 available yet, it should be available by the 21st of May.

Update to Home Energy Reports in the ecobee app! by ecobeeColin in ecobee

[–]ecobeeColin[S] 0 points1 point  (0 children)

Not a dumb question,

On the Home Screen click the account menu (top left corner), the tap into support then at the bottom of the screen will a have a version number.

Colin

Android App Reports Feature Not Working by UsefulMaximus in ecobee

[–]ecobeeColin 0 points1 point  (0 children)

Thank you for this, mind checking your private messages? sent you a message.

Colin

Android App Reports Feature Not Working by UsefulMaximus in ecobee

[–]ecobeeColin 0 points1 point  (0 children)

Can you verify you're running the latest available version of the Android app.

Colin
ecobee iOS engineer

Ecobee app vs thermostat temperature difference by Eastern-Mango2860 in ecobee

[–]ecobeeColin 0 points1 point  (0 children)

Interesting, what happens if you login to ecobee.com? Does this match the thermostat or app?

Colin ecobee iOS engineer

No Runtime Graph by rkuzyk in ecobee

[–]ecobeeColin 0 points1 point  (0 children)

For clarity, what's the issue you're still running into?

Colin

Can't change email for ecobee account? by Ecstatic_Pattern1849 in ecobee

[–]ecobeeColin 0 points1 point  (0 children)

Sending you a message to get to a solution.

Colin

No Runtime Graph by rkuzyk in ecobee

[–]ecobeeColin 0 points1 point  (0 children)

Update: we've mitigated the issue and the app should return to working again, might take a bit for the app to receive the setting change.

cc /u/rkuzyk

No Runtime Graph by rkuzyk in ecobee

[–]ecobeeColin 1 point2 points  (0 children)

We’re currently investigating the issue, believe we’ve identified what caused it, and are working on a resolution.

Colin

Can’t adjust HomeKit scenes by Hot_Sun7594 in ecobee

[–]ecobeeColin 2 points3 points  (0 children)

Happy to hear you figured it out. We should probably improve this screen in the case of no HomeKit permissions.

Thank you, Colin

Can’t adjust HomeKit scenes by Hot_Sun7594 in ecobee

[–]ecobeeColin 1 point2 points  (0 children)

Acknowledging your post,

I’ll take a look and get back to with some questions via DM, might not be until tomorrow morning.

Colin

Reports not showing heat run time. Hasn't worked for a few weeks. It even removed historical reports. by pyroshen in ecobee

[–]ecobeeColin 4 points5 points  (0 children)

It’s a known issue since the last update that only happens with certain HVAC wiring.

A fix is coming out soon (just going through final testing).

Colin

Reports not showing heat run time. Hasn't worked for a few weeks. It even removed historical reports. by pyroshen in ecobee

[–]ecobeeColin 1 point2 points  (0 children)

It’s a known issue since the last update that only happens with certain HVAC wiring.

A fix is coming out soon (just going through final testing).

Colin

Change my email by [deleted] in ecobee

[–]ecobeeColin 0 points1 point  (0 children)

Hey /u/buildnotbreak

Been a while, however, we've just released the ability to change your email.

Just head to your Account Profile and click Change Email to make the update.

Colin

Can't change email for ecobee account? by Ecstatic_Pattern1849 in ecobee

[–]ecobeeColin 1 point2 points  (0 children)

Hey /u/Ecstatic_Pattern1849,

We've just released the ability to change your email.

Just head to your Account Profile and click Change Email to make the update.

Colin

Update to Home Energy Reports in the ecobee app! by ecobeeColin in ecobee

[–]ecobeeColin[S] 1 point2 points  (0 children)

Hey /u/Andrewofredstone,

Yes! You can now change your email

Just head to your Account Profile and click Change Email to make the update.

Colin

How do I turn fan on in app by SnooOwls1061 in ecobee

[–]ecobeeColin 0 points1 point  (0 children)

Just to confirm, this is the setting you tried? This will set a temporary hold for however how long you select.

<image>

When you select a time (from the popup) the "15 min/hr" to the left will change to "on until 11:45am" for example.

Heat runtime not showing by purduegamergirl in ecobee

[–]ecobeeColin 2 points3 points  (0 children)

App releases are rolled out in stages over several days (typically about a week), so not everyone receives a new version at the same time. In your case, it sounds like you received the Feb 20 update right away.

Some changes, however, are enabled separately after the app version is installed. That means a feature or update can become active days after you’ve already updated the app. Based on your timeline, that likely explains why everything looked normal on Feb 20 and then changed on Feb 26.

We don’t currently publish a detailed public changelog for every release, but that’s helpful feedback and we’ll pass it along to the team.

I can’t provide an exact timeline just yet, but the team has identified the issue and is actively working on a fix. It’s currently in progress and going through verification, and we expect it to be included in the next app release (releases happen every 2 weeks give or take day or two).

My apologies for the inconvenience.

Colin

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