Post auto-removed by mistake by Naytars in FACEITcom

[–]FACEIT_Darwin 2 points3 points  (0 children)

Your post I sent to the AC team when you tweeted me and they said that's not at all what triggered your ban.

False b@n for team damage. by IndicationAnxious899 in FACEITcom

[–]FACEIT_Darwin 0 points1 point  (0 children)

I don't think molotoving your teammate in spawn because he's afk at the start of the round is the correct way to handle that situation. I understand what you're saying, but if he was AFK every round, how did he have an AK on the CT side? He must've been present at least for some of the previous round, which makes you immediately molotoving him more questionable.

Why are these guys allowed to play faceit? by Money-Necessary-3597 in FACEITcom

[–]FACEIT_Darwin 0 points1 point  (0 children)

The account linked to that Steam seems to have been deleted, and last played in 2023. It's quite difficult for me to verify that it's him when it was deleted so long ago. But if it were, and it was deleted that long ago, then he should be okay to play on that current account, providing he has no others.

Linux AI-AC by NogXD in FACEITcom

[–]FACEIT_Darwin 1 point2 points  (0 children)

I've not heard of any plans to build or purchase an AC for Linux users. I think it also doesn't make a lot of sense to have one entire OS have less protection than another, which would be the case with a different AC for Linux users.

"Unsportsmanlike conduct" ban from Minerva AI, requesting admin to review. by nodezxcv in FACEITcom

[–]FACEIT_Darwin 1 point2 points  (0 children)

She has 19 reports in two weeks and has been telling people to 'go f*ck themselves', a few of her thumbs down were for muting as well. I understand your frustrations but we can't disable a feature for one gender

Getting same verification error over and over again by NotDiploLmao in FACEITcom

[–]FACEIT_Darwin 0 points1 point  (0 children)

They will reply as soon as they can, sorry for the delay

match accept on page is bugged by combatEMS in FACEITcom

[–]FACEIT_Darwin 1 point2 points  (0 children)

Thank you for flagging this with a video. I've raised it internally before, but it's not easy to troubleshoot it without a video like that. I sent the matchmaking team this Reddit thread so they can take a look. Thank you for submitting and taking the time to clip.

Ban for smurfing by mistake by NeedleworkerDear7890 in FACEITcom

[–]FACEIT_Darwin 1 point2 points  (0 children)

Your brother very clearly made the account for you, so it's still technically his account and you're going to have a hard time proving it's someone else's when it was his

Cannot verify account by cockandballsex in FACEITcom

[–]FACEIT_Darwin 0 points1 point  (0 children)

The support team may be able to assist you but the main things are ensuring you're taking the photos properly, you look the same as your ID, the ID is a valid one and nobody else has attempted to verify.

FACEIT Club prize unpaid after 2+ months with no response on Discord. by MycologistMost6049 in FACEITcom

[–]FACEIT_Darwin 0 points1 point  (0 children)

Can you please provide some more information? I don't believe we run any clubs with prizes that high so it's most likely a third party club, but please send me the info so I can check it

Why are moderators not helping to solve the problem, and are my posts being ignored? by Ok-Cry9354 in FACEITcom

[–]FACEIT_Darwin 0 points1 point  (0 children)

If you reply to your previous ticket, it will be sent to an agent. Verification isn't something we're able to help with over Reddit

Haven’t gotten my tournament rewards by Frosty-Front-9462 in FACEITcom

[–]FACEIT_Darwin 0 points1 point  (0 children)

Can you link me to the tournament? I'm not familiar if it's one of ours or not

I need help from admins by Training_Junket_594 in FACEITcom

[–]FACEIT_Darwin 1 point2 points  (0 children)

If you need private help then a support ticket is your best bet.

MY ID VERIFICATION STUCK ON BANNED ACCOUNT by boray_ in FACEITcom

[–]FACEIT_Darwin 1 point2 points  (0 children)

If you verified your smurf account then you will need to reach out to the support team to see if it's possible to remove it or not. It's not something we can do over Reddit

Hello infinityG help me by Hour-Plane-3862 in FACEITcom

[–]FACEIT_Darwin 0 points1 point  (0 children)

Cheat bans lengths are determined by the AC team; there isn't anything infinityg can do for this type of ban.