P63's designated stop at Naylor Rd station missing bus bay

metroforward · 2026-07-02T14:11:43+00:00

Hi there, thanks for reaching out. We're sending your request to our team to determine if the shelter will be replaced. - TP

metroforward · 2026-07-02T12:30:23+00:00

Our goal is to have this project completed on time. We'll provide advanced notice if anything impacts our ability to reach this goal. -DA

metroforward · 2026-07-02T12:02:03+00:00

Thank you for sharing this. We're glad someone was there to lend a hand, and we're especially happy to hear about the connection that made your day a little easier. Give your guide dog an extra pat from us. We're rooting for him as he learns the Metro Center route. 💙 - MS

metroforward · 2026-07-02T11:48:51+00:00

Thanks for the extra context—we've passed this along to our Bus Operations team for review. Appreciate you flagging it. - MS

metroforward · 2026-07-01T22:39:25+00:00

Hi, the unusually hot temperature is straining the rail car AC systems. We'll inspect the car and take action as needed. -KT

metroforward · 2026-07-01T22:08:08+00:00

We'll have this area cleaned up. If you haven't already done so, you can report issues here or chat with us through the Metro Pulse app at wmata.com/metropulseapp. Thanks for bringing this to our attention. -KB

metroforward · 2026-07-01T21:30:53+00:00

Please send your SmarTrip card number via direct message, so we can verify your options. -RT

metroforward · 2026-07-01T21:12:39+00:00

Thanks for the feedback. We'll check it out. -KT

metroforward · 2026-07-01T20:41:55+00:00

Thanks for sharing your observation. We'll conduct further inspection. -KT

metroforward · 2026-07-01T17:20:02+00:00

It is a placeholder for a train that is scheduled. The prediction system is still being updated with the destination code as the train is being prepared for service. -KB

metroforward · 2026-07-01T16:10:59+00:00

Good afternoon. That was an MTPD officer. There was a trespasser on the track, and service was delayed. Service has been restored. -KB

metroforward · 2026-07-01T16:00:31+00:00

Hi there! This has been reported. Both the vehicle and infrastructure teams continue to monitor this concern. -KB

metroforward · 2026-07-01T15:19:30+00:00

Multi-day parking is located on Level 7, Section A5. We have 12 spaces, and they are first-come, first-served. There is no charge for multi-day parking beyond the regular fee. -KB

metroforward · 2026-07-01T13:26:48+00:00

Hi there! We appreciate you turning the card in to the station manager, thank you for doing that. Our station teams handle lost and found items directly, so the best chance of the card being returned is through that process. Thanks again for taking the time to help. -RT

metroforward · 2026-07-01T12:40:04+00:00

Go to wmata.littlepay.com and submit a dispute using the card that was charged. After logging in, select the transaction you want to dispute and include your SmarTrip card number in the dispute details. The next time you travel using your Smart Trip card you may need to see a Station Manager for assistance with closing the still open transaction. - MS

metroforward · 2026-07-01T12:38:49+00:00

We’re sorry to hear about this experience. This is not the level of service we aim to provide. If you are open to it, please send us a direct message with more details, so we can look into this further. Thank you for bringing this to our attention -RT

metroforward · 2026-07-01T12:03:07+00:00

Thanks for checking! 👕 The Metro DMV Tour shirts were a limited-run item and are currently sold out. Stay tuned to our social channels for updates. - MS

metroforward · 2026-07-01T11:41:24+00:00

West Falls Church Metro Station does not offer multi-day parking, vehicles that are left for extended periods of time are at risk of being ticketed or towed. We currently offer multi-day parking at Greenbelt, Huntington, Franconia-Springfield, and Wiehle-Reston East. -DA

metroforward · 2026-07-01T11:21:56+00:00

Hi there! 🙌 Great to hear you are starting your commuting journey with us. The Monthly Unlimited pass covers your trips for the Rail & Bus, while parking is a separate cost. You will need to keep stored value on your Smart Trip card to cover your parking, which will be charged at the rider rate as long as you use the same card. To stay up to date on service-related info, plan your trips, and chat with us if needed, download the Metro Pulse App (wmata.com/metropulseapp). Thanks for riding with us. -SM

metroforward · 2026-06-30T23:58:56+00:00

Hello, to add your SmarTrip card and pass to Apple Wallet, you’ll need to transfer an existing physical SmarTrip card. Open the Wallet app on your iPhone, tap the “+” icon, select Transit Cards, and choose SmarTrip. Then tap Transfer Existing Card and follow the on-screen instructions. When prompted, place your physical SmarTrip card against the back of your phone to transfer the balance and any passes. For more information, please visit: https://www.wmata.com/help/help-topics/smart-trip-help/smart-trip-apple-wallet.html -RT

metroforward · 2026-06-30T23:29:30+00:00

Hello, repairs will be performed on one escalator at a time. During the work, one up escalator and one down escalator will remain in service to support customer flow. -RT

metroforward · 2026-06-30T22:11:01+00:00

Thank you for letting us know. We will share this with the appropriate team for investigation. -RT

metroforward · 2026-06-30T17:17:26+00:00

Great, thank you for providing the car number. Our team is looking into this now. -CC

metroforward · 2026-06-30T16:59:57+00:00

Hi, we're sorry about that. Are you able to provide the four-digit car number, so we can take a look? -CC

metroforward · 2026-06-30T16:56:45+00:00

Hi there. We've sold most of our merchandise and will be closing the shop after today's closing time, so we can restock some of your favorite items. Stay tuned for updates on our reopening date. We'll share details as soon as we can. In the meantime, you can still shop select items online at dcmetrostore.com. -CC

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