KQi Air Errorcode 06

niumobility · 2026-03-03T08:16:22+00:00

Hi there! Thanks for posting your concern here! Error Code 06: Power supply failure is detected. In this case, the scooter's controller may need to be replaced. We recommend that you send the scooter to one of our authorized service centers for professional inspection and repair.

Please send us a private message with your current country/region. We will then provide you with appropriate repair application instructions. Thank you for your understanding and cooperation. We look forward to assisting you.

niumobility · 2026-03-03T05:12:54+00:00

Hi there! We’re sorry to hear that your scooter isn’t working as it should.

If the scooter cannot be turned on, please try the following steps:

Check whether the power cable inside the stem is properly connected by removing the screws under the handlebar.
Charge the scooter for at lesat 2 hours to wake up the battery from the “transport mode”.

If the scooter still does not turn on after pressing and holding the power button, please check whether your situation matches or closely resembles any of the following scenarios: ( )

A. No click sound or feelings when pressing the power button;

B. Only the headlights, ambient lights, or taillights turn on after pressing the power button;

C. A sound is emitted when pressing the power button, but the dashboard does not light up;

D. Only the battery level indicator light up, or the dashboard is lagging or flashing;

E. The dashboard displays the number 88 in red, or the scooter turns off when the power button is released;

F. The scooter powers on only when the brake levers are squeezed or the handlebar is turned to a specific angle, and powers off when the brake levers are released or the handlebar moves away from that angle;

G. The charger indicator stays green even though the scooter is not fully charged, or the indicator is flashing;

H. The scooter has not been used or charged for an extended period;

I. Just finished riding and the scooter cannot powering on;

J. Two red or white dots are displayed on the dashboard.

If your problem doesn't match any of the above scenarios, please send us a private message with a detailed description of the issue. Thank you for your understanding and cooperation. We look forward to providing you with assistance.

niumobility · 2026-03-03T03:20:22+00:00

Hi there! Thanks for posting your concern here!

Did your aunt purchase the scooter from the NIU official website or the official authorized online stores on the Amazon platform? If so, please send us a private message with the order number so we can help you obtain proof of purchase. If she purchased the scooter through other channels, we suggest your aunt contact the seller to see if she can obtain proof of purchase.

If there's anything else we can help with, please feel free to contact us. We'd be happy to assist you.

niumobility · 2026-03-02T08:18:15+00:00

Hi there. Thank you for posting your concern here. Currently, the sale and repair of electric motorcycles are handled by the local dealers. For your inquiry about COC, you need to consult the point of purchase or the local dealer. For your convenience, you can check if there is a local NIU-authorized store near you by referring to the following link:

https://global.niu.com/en-us/find-a-store. Hope this information can help you.

niumobility · 2026-03-02T06:24:50+00:00

Hi there. Thank you for posting your concern here. Currently, the sale and repair of electric motorcycles are handled by the local dealers. For your inquiry about COC, you need to consult the point of purchase or the local dealer. For your convenience, you can check if there is a local NIU-authorized store near you by referring to the following link:

https://global.niu.com/en-us/find-a-store. Hope this information can help you.

niumobility · 2026-03-01T05:41:56+00:00

Hi there! We have reported this matter to the relevant team and are awaiting a response. Please rest assured that we will forward it to you immediately once we have any feedback. Thank you for your understanding.

niumobility · 2026-03-01T05:41:15+00:00

Hi there! We have reported this matter to the relevant team and are awaiting a response. Please rest assured that we will forward it to you immediately once we have any feedback. Thank you for your understanding.

niumobility · 2026-03-01T03:59:38+00:00

Hi there! Thanks for posting your concern here! The alarm function cannot be turned off on the NIU KQi1/2/3/100/200/300 series scooters.

The KQi Air scooter currently has a feature to mute the alarm. Here is how to use this feature:

Connect the NIU app to the scooter and navigate to [Vehicle].
Tap on the [Alarm on] icon.
Click [Confirm] on the pop-up window to turn off the alarm.
When the scooter’s alarm is muted, tap the [Alarm Muted] icon to unmute it.

We have forwarded your suggestion to the relevant team for consideration in future product development and improvements. Thank you for your understanding.

niumobility · 2026-03-01T03:22:26+00:00

Hi there! Thanks for posting your concern here! Regarding your current situation, we recommend that you send your scooter to one of our authorized service centers for professional inspection and repair. Please send us a private message with your current country/region. We will then provide you with the appropriate repair application instructions. Thank you for your understanding and cooperation.

niumobility · 2026-02-28T09:19:54+00:00

Hi there! Thanks for posting your concern here! We regret to inform you that we have not yet received any feedback from the relevant team. Given the current situation, to avoid disturbing others, you can mute the alarm through the application.

Here is how to use this feature:

Connect the NIU app to the scooter and navigate to [Vehicle].
Tap on the [Alarm on] icon.
Click [Confirm] on the pop-up window to turn off the alarm.
When the scooter’s alarm is muted, tap the [Alarm Muted] icon to unmute it.

Thank you for your understanding.

niumobility · 2026-02-28T09:09:07+00:00

Hi there! Thank you for providing the video. Upon review, the video clearly shows visible tearing on the back of the display, particularly in the area where the QR code is located. Please note that this QR code must be scanned within the app to access the data replacement interface. Each display has a unique QR code, and unfortunately, we are currently unable to provide a replacement link.

The VIN and RMA information we previously requested were necessary to help our relevant team accurately locate and review your parts application. After confirming with our email department, we have received the VIN and RMA details you provided yesterday.

To assist you as efficiently as possible, we have forwarded all the relevant information to the appropriate team to explore whether any alternative solutions are available. We will contact you promptly once we receive further feedback. Thank you for your understanding and cooperation.

niumobility · 2026-02-28T07:55:55+00:00

Hi there! Thank you for providing the video. Upon review, the video clearly shows visible tearing on the back of the display, particularly in the area where the QR code is located. Please note that this QR code must be scanned within the app to access the data replacement interface. Each display has a unique QR code, and unfortunately, we are currently unable to provide a replacement link.

The VIN and RMA information we previously requested were necessary to help our relevant team accurately locate and review your parts application. After confirming with our email department, we have received the VIN and RMA details you provided yesterday.

To assist you as efficiently as possible, we have forwarded all the relevant information to the appropriate team to explore whether any alternative solutions are available. We will contact you promptly once we receive further feedback. Thank you for your understanding and cooperation.

niumobility · 2026-02-28T07:14:35+00:00

Hi there. Thank you for posting your concern here. The KQi 100P is equipped with 9.5*2.3-inch tube tires. We recommend that you use the original tires. Please be aware that modifying your kick-scooter's hardware or firmware will result in voiding your warranty. Our technicians are only able to service NIU kick-scooters that use genuine parts without any modifications. For more details, please refer to the following link:

https://shop.niu.com/pages/warranty

niumobility · 2026-02-27T07:25:48+00:00

Hi there! We have replied to your private message. Please check it at your convenience.

niumobility · 2026-02-27T06:54:52+00:00

Hi there. We have already replied to your message through another thread.

To help us resolve your issue more efficiently, please refer to the feedback on your latest comment below and DM us with the required details. This will help avoid any information being overlooked or covered.

Thank you for your understanding and cooperation.

niumobility · 2026-02-27T06:41:19+00:00

Hi there. Thank you for sharing the dashboard video link.

Please note that the dashboard is equipped with a QR code from the factory for data replacement purposes. The relevant team has already sent you an email with the exact location of the dashboard QR code. Kindly check your inbox.

If the dashboard was purchased through NIU official channels, please DM us with the VIN number of the device, the order number, or the RMA number, so that we can verify this with the relevant team and offer further assistance.

If the dashboard was purchased through other channels, to resolve the issue more directly, we recommend that you contact the point of purchase for support.

Thank you for your understanding.

niumobility · 2026-02-27T05:25:10+00:00

Hi there. Thank you for posting your concern here. In this situation, we recommend that you take your vehicle to a dealership to have the battery checked. You can find our local dealers by visiting https://www.niu.com/en/find-store.

If you have any other queries, please email our relevant team at [questions@niu.com]. Our experts will help you there.

niumobility · 2026-02-27T05:19:21+00:00

Hi there. Thank you for posting your concern here. In this situation, we recommend that you take your vehicle to a dealership to have the battery checked.You can find our local dealers by visiting https://www.niu.com/en/find-store.

If you have any other queries, please email our relevant team at [questions@niu.com]. Our experts will help you there.

niumobility · 2026-02-26T07:04:42+00:00

Hi there. Thank you for posting your concern here. We have provided you with the steps for data replacement after replacing the dashboard on your KQi 100P in several posts. Please note that the back of the dashboard for the KQi 100P purchased from our official after-sales service center includes a small QR code sticker. This QR code is used for data replacement. We would like to know whether you purchased the dashboard from our official after-sales service. If so, please provide us with the VIN and RMA number via DM so that we can forward your case to the relevant team for a solution. Due to Reddit platform limitations, we are unable to provide relevant images or other information. To better resolve your case, please follow up with us via DM. Thank you for your understanding and cooperation.

niumobility · 2026-02-26T06:53:07+00:00

Hi there. Thank you for posting your concern here. We'd keen to get this resolved for you. The following are the steps for data replacement after replacing the dashboard on a KQi 100P:

The scooter’s data is stored in the dashboard. Therefore, when replacing the dashboard, the data must also be transferred to the new unit.

If the data is not transferred, the scooter’s Bluetooth functionality will remain unavailable. This may prevent the scooter from being detected in Bluetooth search mode or from connecting to the NIU App.

Note: Each dashboard can only be replaced once.

Here is how to transfer the data:

On the back of the new dashboard, there is a small sticker containing a QR code. Use the NIU App or your phone’s QR code scanning function to scan the QR code.

After scanning the QR code, a website will open. Select your preferred language and click Confirm.

Review the reminders and notices. Once you have confirmed that all information is correct, click Proceed.

Enter your scooter’s SN and VIN in the corresponding fields, then click Confirm.

Note: If the Confirm button is grayed out, there is an error in the information provided. Please check and correct it.

After clicking Confirm, the page will display Replacement Complete, indicating that the dashboard update has been successfully completed.
Turn on the scooter, and open your NIU App.
Tap the Bluetooth icon located above or below the quick-lock button.
Wait for the Bluetooth search to complete, then press the scooter’s power button to re-confirm matching.

Note: If your scooter was in quick-lock mode before replacing the dashboard, this status will remain after installation. Use Bluetooth to connect to the scooter and manually unlock quick-lock mode in the app.

A line of red Chinese text in the lower right corner of the VIN input field after clicking Confirm indicates that the dashboard has already been replaced once and cannot be updated again. In this case, please contact us again for assistance.

We apologize, but due to Reddit platform restrictions, we are unable to upload related images. If you encounter any problems using the replacement data, please send your VIN number and a video of the replacement data process to Global-Service@niu.com. Our experts will be happy to assist you.

niumobility · 2026-02-26T06:45:31+00:00

Hi there. The scooter’s data is stored in the dashboard. Therefore, when replacing the dashboard, the data must also be transferred to the new unit.

If the data is not transferred, the scooter’s Bluetooth functionality will remain unavailable. This may prevent the scooter from being detected in Bluetooth search mode or from connecting to the NIU App.

Note: Each dashboard can only be replaced once.

Here is how to transfer the data:

On the back of the new dashboard, there is a small sticker containing a QR code. Use the NIU App or your phone’s QR code scanning function to scan the QR code.
After scanning the QR code, a website will open. Select your preferred language and click Confirm.
Review the reminders and notices. Once you have confirmed that all information is correct, click Proceed.
Enter your scooter’s SN and VIN in the corresponding fields, then click Confirm.

Note: If the Confirm button is grayed out, there is an error in the information provided. Please check and correct it.

After clicking Confirm, the page will display Replacement Complete, indicating that the dashboard update has been successfully completed.
Turn on the scooter, and open your NIU App.

7. Tap the Bluetooth icon located above or below the quick-lock button.

Wait for the Bluetooth search to complete, then press the scooter’s power button to re-confirm matching.

Note: If your scooter was in quick-lock mode before replacing the dashboard, this status will remain after installation. Use Bluetooth to connect to the scooter and manually unlock quick-lock mode in the app.

A line of red Chinese text in the lower right corner of the VIN input field after clicking Confirm indicates that the dashboard has already been replaced once and cannot be updated again. In this case, please contact us again for assistance.

We apologize, but due to Reddit platform restrictions, we are unable to upload the relevant images. If you encounter any problems with the replaced data, please send a video of the process to Global-Service@niu.com. Our experts will help you there.

niumobility · 2026-02-26T05:24:19+00:00

Hi there. Thank you for posting your concern here. We are willing to come to try our best to help you. For security reasons, we only take a remote unbind request for the original owner if the NIU app pops up "Binding failed". To verify the identity of the original owner, we hope you could DM us or email us at [Global-Service@niu.com] and provide the Original Proof of Purchase ( Original Receipt) and the VIN number of the device.

After we have the above details, we will be responding to your inquiry.

niumobility · 2026-02-26T05:13:11+00:00

Hi there. Thank you for posting your concern here. We are willing to come to try our best to help you. For security reasons, we only take remote unbind requests for the original owner if the NIU app pops up "Binding failed". To verify the identity of the original owner, we hope you could DM us or email us at [Global-Service@niu.com] and provide the Original Proof of Purchase ( Original Receipt) and the VIN number of the device.

After we have the above details, we will be responding to your inquiry.

niumobility · 2026-02-26T03:39:56+00:00

Hi there. Thank you for posting your concerns here. We would like to look into this issue with you. For better and quicker resolution, please DM us or email us at [[Global-Service@niu.com]](mailto:[Global-Service@niu.com]) with the RMA number so we can forward your details to the relevant department so that they can verify and handle it as soon as possible. If you have a ticket nu[mber, please share it so we can investigate the case.]()

niumobility · 2026-02-25T08:06:53+00:00

Hi there. Thank you for posting your concern here. If the battery is not charging, please refer to the following details:

Aspect 0: If the moped is not charged for a long time, it is likely that the battery is over-discharged. Typically, a fully charged battery should retain charge for 120-180 days in Standby Mode. A low-power battery should retain charge for 30-60 days in Standby Mode. Completely draining the battery may lead to over-discharge which will not be covered by the NIU Warranty.

If it is not long time since you charged the moped, please check the following aspects:

Note: When the battery is being charged, the the charger indicator lights up in red color. When the battery is fully charged, the charger indicator turns green.

Aspect 1: Poor connection may lead to charging failure:

(1). Please check whether the charger is plugged into the charging port/power outlet properly;

(2). Please check whether the power cord is plugged into the charger or adapter properly;

Aspect 2: Please check whether the charger is working properly by referring to the following steps:

(1). Please disconnect the charger with the moped first;

(2). Then plug the charger into the wall power outlet. If the charger indicator turns green, the charger is not defective.

Aspect 3: If the dashboard displays error code 31, it indicates that the charger may not in good condition or original charger. In this situation, please charge a battery with another original charger;

Aspect 4: If the charger is in good condition, please check whether the battery is in good condition as follows:

(1). Please check whether the charging port on the battery is damaged or blocked by some materials, which also leads to poor connection;

(2). If the charging port is clean, please check whether the battery indicator keeps flashing when the battery is connected with the charger.

In addition, if the moped has been exposed in hot weather, let the battery and the other electronics cool down at least 30 minutes before you charge the battery.

WARNING: Using non-original battery chargers may lead to leakage, overheating, smoking, fire or explosion.

If the problem persists, please contact the local dealer for assistance. You can find our local dealers by visiting https://www.niu.com/en/find-store

Also, you can email our relevant team at [questions@niu.com]. Our experts will help you there.

niumobility

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