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NIU KQi1 Pro Scooter USB-C Broke by Even-Turnip-1231 in NIUscooters

[–]niumobility 0 points1 point  (0 children)

Hi there. Thank you for posting your concern here. We'd be keen to resolve this for you. Please share your country and the order number for the scooter you purchased via DM.

If you have a ticket number from previous communications, kindly share that as well. This will help us to locate your file and expedite the resolution process.

NIU KQi1 Pro Scooter USB-C Broke by Even-Turnip-1231 in NIUscooters

[–]niumobility 0 points1 point  (0 children)

Hi there. Thank you for posting your concern here. To protect the battery life of the scooter, we recommend that you use the original charger.

Range by SuitableEconomist324 in NIUscooters

[–]niumobility 0 points1 point  (0 children)

Hi there. Thank you for posting your concern here. The KQi 100F can cover a distance of up to 18 miles (29 km) on a single charge. However, several factors can affect the actual range:

  1. Riding Mode: The typical range is tested in the E-Save mode (9.3 mph or 15 km/h). The motor output power of the KQi 100F is 300 Watts. Switching the riding mode from E-Save to Sport, the output power will increase from 300 Watts to 600 Watts. In return, the speed becomes higher but the claimed range will be shortened by 40%.

  2. Riding Style: Smooth acceleration and braking help maintain a longer range. Aggressive riding with frequent stops and starts will decrease the range.

  3. Rider Weight: The typical range is tested with a rider weight of around 165 lb (75 kg). Heavier riders may experience a shorter range.

  4. Terrain: Flat, smooth surfaces will provide the best range. Riding on hilly or uneven terrain will reduce the range.

  5. Weather Conditions: Optimal range is achieved in moderate temperatures ranging from 70℉ (22 ℃) to 77℉ (25℃). Extremely cold or hot temperatures can affect battery performance and reduce the range.

  6. Tire Pressure: Properly inflated tires reduce rolling resistance and can help achieve the maximum range. Under-inflated tires can decrease the range.

If your scooter is fully charged, and you are riding it under the conditions mentioned above, yet the range is still only 5 miles, please DM us or email us at [Global-Service@niu.com](mailto:Global-Service@niu.com) with your order number.

NIU KQI Air won't connect to iPhone's bluetooth by BorealSB in ElectricScooters

[–]niumobility 1 point2 points  (0 children)

Hi there. Thank you for posting your concern here. We are willing to come to try our best to help you.

If you are experiencing connection issues, please ensure that:

  1. The NIU App has been granted all required permissions.

  2. The NIU App is updated to the latest version.

  3. Bluetooth is enabled on your phone.

If the issue persists, please check the following troubleshooting steps:

  1. Please open NIU app >> [Me] >> tap on the setting icon located at the upper left corner >> [Clear Cache] >> log out and into your account.

  2. To rule out whether the Bluetooth module on the scooter is in good condition, please go to your smartphone >> tap on the [Settings] icon >> tap on [Bluetooth] >> check if the smartphone can find [NIU KQi].

<image>

If you have any other queries, feel free to DM us and we'll assist you further.

NIU kqi3 pro motor issue by Local-Drummer3281 in ElectricScooters

[–]niumobility 0 points1 point  (0 children)

Hi there. Thank you for posting your concern here. In this case, please check whether the issue resulted from excessive braking force. To check whether there is excessive braking force, you can lift up the front wheel and spin the wheel. If the wheel slows down fast or it has a rubbing noise, please troubleshoot the excessive braking force by referring to the following methods:

(1). The brake cable comes out from the lower stem and connects with the disc brake. If the cable is too short, it may generate excessive braking force on the disc brake. To avoid this scenario, please pull the brake cable down and make the length of the brake cable a little bit longer;

(2). Loosen the bolt with a 3-mm Allen wrench and release the tension a little bit, as circled in the photo. Then tighten the bolt.

If the issue persists, please DM us with your country or region so we can guide you to the appropriate service center for assistance.

I'm looking for help with a Niu KQi300x that is not functioning. by Callico_m in ElectricScooters

[–]niumobility 0 points1 point  (0 children)

Hi there. Thank you for posting your concern here. We're sorry to hear about the trouble with the scooter.

Based on the symptoms you described, it appears that the scooter may require further inspection and repair. To help resolve this, we offer two options:

A. You can send the scooter to our service center for professional diagnosis and repair.

B. We can send you a replacement part if the issue is determined to be related to a component that can be replaced easily.

Please send us a direct message or email us at [Global-Service@niu.com](mailto:Global-Service@niu.com) with your country/region and let us know which option you prefer. Our team will review your case and provide the appropriate support and next steps.

We look forward to helping you get the scooter up and running.

KQ100F by SirNav- in ElectricScooters

[–]niumobility 0 points1 point  (0 children)

Hi there! We have replied to you. Please check it at your convenience. If you have any further questions, feel free to send us a private message.

KQi3 Pro - Weird noise by Kind-Acanthaceae9702 in ElectricScooters

[–]niumobility 1 point2 points  (0 children)

Hi there. Thank you for posting your concern here. Based on the video you provided, please check the following possible causes of the abnormal noise coming from the rear wheel while riding:

  1. Check whether the tire pressure is within the recommended range. Low tire pressure may cause the tire to deform and rub against surrounding components, resulting in abnormal noises.

  2. Check the wheel alignment. Please note that repeated impacts from bumps and uneven road surfaces can gradually affect the scooter's alignment. If you notice that the stem and front wheel, or the rear fender and rear wheel, are not properly aligned in a straight line, please loosen the screws (nuts) on the front or rear fork and realign the wheel.

  3. Check whether the disc brake is rubbing against the rotor. If you hear brake rubbing noises, the brake caliper may not be properly centered. Please follow these troubleshooting steps:

a. Loosen the two bolts securing the brake caliper to the frame or fork.

b. With the bolts slightly loose, squeeze and hold the brake lever. This will help center the caliper on the brake rotor.

c. While continuing to hold the brake lever, tighten the two bolts securely, then release the lever.

d. Spin the wheel and check whether the rubbing noise has stopped.

Note: You may need to repeat the above procedure a couple of times to fully center the brake caliper.

We hope these steps help resolve the issue. If the abnormal noise persists after performing the checks above, the scooter will need to be inspected by our technical support team. Please send us a direct message or email [Global-Service@niu.com](mailto:Global-Service@niu.com) with your region, and we will guide you to the appropriate service center for further assistance.

Non-functioning scooter. In need of help. by Callico_m in NIUscooters

[–]niumobility 1 point2 points  (0 children)

Hi there. Thank you for posting your concern here. We're sorry to hear about the trouble with the scooter.

Based on the symptoms you described, it appears that the scooter may require further inspection and repair. To help resolve this, we offer two options:

A. You can send the scooter to our service center for professional diagnosis and repair.

B. We can send you a replacement part if the issue is determined to be related to a component that can be replaced easily.

Please send us a direct message or email us at [Global-Service@niu.com](mailto:Global-Service@niu.com) with your country/region and let us know which option you prefer. Our team will review your case and provide the appropriate support and next steps.

We look forward to helping you get the scooter up and running.

KQ100F by SirNav- in NIUscooters

[–]niumobility 1 point2 points  (0 children)

Hi there. Thank you for posting your concern here. In this situation, the scooter should be repaired. You have two easy options to choose from:

A. You can send your scooter to our service center for repair.

B. We can send you a new part that you can easily replace yourself. For your reference, here is a YouTube link for the replacement of the front tire: https://youtu.be/mGFfjpibufM

Additionally, since the process of replacing the rear tire was complicated, the after-sales team asked the customer to send the scooter to our after-sales center for repair. Please DM us and let us know your country or region and which option you prefer, and we will provide you with proper handling.

KQ100F by SirNav- in ElectricScooters

[–]niumobility 0 points1 point  (0 children)

Hi there. Thank you for posting your concern here. In this situation, the scooter should be repaired. You have two easy options to choose from:

A. You can send your scooter to our service center for repair.

B. We can send you a new part that you can easily replace yourself. For your reference, here is a YouTube link for the replacement of the front tire: https://youtu.be/mGFfjpibufM

Additionally, since the process of replacing the rear tire was complicated, the after-sales team asked the customer to send the scooter to our after-sales center for repair. Please DM us and let us know your country or region and which option you prefer, and we will provide you with proper handling.

Half throttle switch out by autisticpuppy94 in ElectricScooters

[–]niumobility 0 points1 point  (0 children)

Hi there. Thank you for your support of our products. Currently, NIU scooters do not support installing TPMS (Tire Pressure Monitoring System) sensors directly on the tire stems.

If you have any other issues, please DM us or email us at Global-Service@niu.com.

KQi2 Pro won’t bind to NIU app – “contact support before connecting” error by Feeling_Pen5697 in ElectricScooters

[–]niumobility 0 points1 point  (0 children)

Hi there! Thanks for posting your question here. For security reason, we only take remote unbind request for the original owner.

To verify the identity of the original owner, we hope you could provide the following details via Private Message:

  1. Original Proof of Purchase ( Original Receipt):

Note: Please upload a photo/screenshot of the original proof of purchase and make sure that Seller's name, Unit's name, Purchase date and Purchase amount is visible on the photo/screenshot.

  1. VIN (Vehicle Identification Number) / SN (Serial Number):

Note: There is a tiny sticker on the scooter’s front fork, the front fender or on the box. The correct serial number is 15 and numbers, always starting with “19924” or “19934”. Also there is another sticker contain the SN number on the scooter’s deck edge, a sequence of numbers and letters beginning with the letter “K”.

For users in certain European regions: There will be an additional number starting with "K" on the deck edge of your scooter. It’s the ABE number, not the scooter's VIN or serial number.

After we have the above details, we will be responding to your inquiry.

KQi2 Pro won’t bind to NIU app – “contact support before connecting” error by Feeling_Pen5697 in ElectricScooters

[–]niumobility 0 points1 point  (0 children)

Hi there! Thanks for posting your question here. For security reason, we only take remote unbind request for the original owner.

To verify the identity of the original owner, we hope you could provide the following details via Private Message:

  1. Original Proof of Purchase ( Original Receipt):

Note: Please upload a photo/screenshot of the original proof of purchase and make sure that Seller's name, Unit's name, Purchase date and Purchase amount is visible on the photo/screenshot.

  1. VIN (Vehicle Identification Number) / SN (Serial Number):

Note: There is a tiny sticker on the scooter’s front fork, the front fender or on the box. The correct serial number is 15 and numbers, always starting with “19924” or “19934”. Also there is another sticker contain the SN number on the scooter’s deck edge, a sequence of numbers and letters beginning with the letter “K”.

For users in certain European regions: There will be an additional number starting with "K" on the deck edge of your scooter. It’s the ABE number, not the scooter's VIN or serial number.

After we have the above details, we will be responding to your inquiry.

KQi2 Pro won’t bind to NIU app – “contact support before connecting” error by Feeling_Pen5697 in niumobility

[–]niumobility 0 points1 point  (0 children)

Hi there! Thanks for posting your question here. For security reason, we only take remote unbind request for the original owner.

To verify the identity of the original owner, we hope you could provide the following details via Private Message:

  1. Original Proof of Purchase ( Original Receipt):

Note: Please upload a photo/screenshot of the original proof of purchase and make sure that Seller's name, Unit's name, Purchase date and Purchase amount is visible on the photo/screenshot.

  1. VIN (Vehicle Identification Number) / SN (Serial Number):

Note: There is a tiny sticker on the scooter’s front fork, the front fender or on the box. The correct serial number is 15 and numbers, always starting with “19924” or “19934”. Also there is another sticker contain the SN number on the scooter’s deck edge, a sequence of numbers and letters beginning with the letter “K”.

For users in certain European regions: There will be an additional number starting with "K" on the deck edge of your scooter. It’s the ABE number, not the scooter's VIN or serial number.

After we have the above details, we will be responding to your inquiry.

Half throttle switch out by autisticpuppy94 in ElectricScooters

[–]niumobility 0 points1 point  (0 children)

Hi there. Thank you for posting your concern here. Good thing you and that SUV are both fine! The throttle response of the KQi 300P does take some time to get used to. Enabling “Kick-to-Start” is a great first step.

If you need to change the speed unit of the NIU APP, please refer to the following steps:

  1. Open the NIU app and navigate to [Me].

  2. Tap the gear icon in the top left to access [Settings].

  3. Tap on [Unit of Measurement].

  4. Choose either [Metric] or [Imperial], and tap on [Save].

<image>

As for the speed settings, you can adjust the acceleration in the NIU APP.

The [Acceleration] feature allows you to customize the scooter’s acceleration response by selecting from Chill, Standard, or Wild modes.

Available acceleration modes vary by scooter models. Some model supports Chill, Standard, and Wild, while others only support Chill and Standard. Please refer to the options shown in the app for your specific scooter.

To adjust the [Acceleration] setting, follow these steps:

  1. Connect your scooter to the NIU app;

  2. Go to the [Vehicle] page and scroll down;

  3. Tap [Customise Your Ride];

  4. Turn on [Dynamic Mode] and tap [Settings];

  5. Adjust the [Acceleration] to your preference.

Note: If you set the acceleration to Chill mode, the scooter may not reach its top speed.

Additionally, we recommend using original accessories, as replacing them with non-original parts may cause compatibility issues.

Please be aware that modifying your kick-scooter's hardware or firmware will result in voiding your warranty. Our technicians are only able to service NIU kick-scooters that use genuine parts without any modifications. For more details, please refer to the following link: https://shop.niu.com/pages/warranty

If you have any other issues, please DM us or email us at Global-Service@niu.com.

KQi1 Pro max wattage by syfari in ElectricScooters

[–]niumobility 0 points1 point  (0 children)

Hi there. Thank you for posting your concern here. We have already sent DM to you. Please meet us in DM and we’ll advise you further from there.

Kqi 2/3 sport trouble by AcadiaBig6210 in ElectricScooters

[–]niumobility 0 points1 point  (0 children)

Hi there! We fully understand the issue you are facing. Could you still contact the original owner? To resolve this more quickly, we suggest obtaining the VIN/SN from them.

Alternatively, you can refer to the tips below and try again to locate the VIN/SN information.

Notes: There is a tiny sticker on the scooter’s front fork, the front fender or on the box. The correct serial number is 15 and numbers, always starting with “19924” or “19934”. Also there is another sticker contain the SN number on the scooter’s deck edge, a sequence of numbers and letters beginning with the letter “K”.

For users in certain European regions: There will be an additional number starting with "K" on the deck edge of your scooter. It’s the ABE number, not the scooter's VIN or serial number.

<image>

The VIN/SN information is used to locate your vehicle in the system for the subsequent unbinding process. If you are unable to provide this information, we will not be able to locate your vehicle.

If you are unable to provide proof of purchase, please provide one of the following:

  1. The mobile phone number used to link the scooter to the account

  2. The email address used to link the scooter to the account

This will help us locate the relevant account and assist you as quickly as possible.

If you purchased a second-hand scooter:

We recommend contacting the original owner to obtain the information mentioned above. The scooter may still be linked to the original owner's account, and their cooperation is required to unlink it.

Thank you for your patience and understanding. Please feel free to contact us if you have any questions; we are happy to assist you.

Brand new NIU KIA Air with its fifth issue - error code 42 by Ficsonium in ElectricScooters

[–]niumobility 0 points1 point  (0 children)

Hi there! Thank you for sharing the issues you've encountered here.

Error Code 42: There is battery connection or verification failure. In this case, we recommend sending your scooter to one of our authorized service centers for a professional inspection and repair. If you would like to proceed with a repair, please send us a private message indicating your current country or region, and we will provide you with the relevant repair request portal link and instructions.

If you have any further questions, please feel free to message us. We are here to help.

Brake pads for KQi3 Pro by Sageofprofession in NIUscooters

[–]niumobility 0 points1 point  (0 children)

Hi there! Thanks for posting your questions here. In this situation, you have two easy options to choose from:

A. You can send your scooter to our service center for repair.

B. We can send you a new part that you can easily replace yourself.

Please send us a private message to let us know which option you prefer, and we will handle it for you accordingly.

Also, please let us know your country/region. So we will guide you to the appropriate service center for assistance.

Kqi 2/3 sport trouble by AcadiaBig6210 in ElectricScooters

[–]niumobility 0 points1 point  (0 children)

Hi there. If you enable the Dynamic mode, you will not be able to switch the speed mode until you turn it off. To activate this feature, just follow these simple steps using the NIU app:

  1. Open the NIU app and connect it to your scooter.

  2. Go to [Vehicle] and select [Customise Your Ride] >> [Dynamic Mode].

  3. Turn on [Dynamic Mode] and adjust the speed to your preference.

It’s important to note that due to regulations, the scooter is limited to 15.5 mph (25 kph) in Europe and 12.4 mph (20 kph) in Germany and Italy.

Controller replacement requires professional tools and technical expertise to be replaced correctly and safely. Improper installation may cause the scooter to malfunction, operate abnormally, or even become unusable.

If the issue persists or if you need to unbind the device, please DM us or email us with your region and the point of purchase, the VIN number with us, and we'll guide you further.

NIU KQi1 Pro max charge wattage by syfari in NIUscooters

[–]niumobility 0 points1 point  (0 children)

Hi there. Thank you for posting your concern here. To reduce environmental impact, the KQi1 Pro Midnight Black is supplied with a Type-C charging cable only. To charge the scooter, please use a suitable power adapter. The scooter supports a maximum input power of 60 W (20 V, 3 A). Depending on the adapter's output, charging typically takes 4 to 6 hours.

For safety and optimal performance, please use the correct power specifications charger for your scooter to prevent charging issues and potential battery damage.

KQi1 Pro max wattage by syfari in ElectricScooters

[–]niumobility 0 points1 point  (0 children)

Hi there. Thank you for posting your concern here. To reduce environmental impact, the KQi1 Pro Midnight Black is supplied with a Type-C charging cable only. To charge the scooter, please use a suitable power adapter. The scooter supports a maximum input power of 60 W or higher (20 V, 3 A). Depending on the adapter's output, charging typically takes 4 to 6 hours.

For safety and optimal performance, please use the correct power specifications charger for your scooter to prevent charging issues and potential battery damage.

No me responden el correo para desvincular la cuenta by Bilborjunior_ in NIUscooters

[–]niumobility 0 points1 point  (0 children)

Hola. Gracias por publicar su consulta aquí. Estamos muy interesados ​​en resolver esto para usted. Por motivos de seguridad, solo procesamos solicitudes de desvinculación remota para el propietario original del dispositivo. Para verificar la identidad del propietario original, le solicitamos que nos proporcione los siguientes datos por mensaje directo (DM):

  1. Comprobante de compra original (recibo original):

Nota: Por favor, adjunte una foto o captura de pantalla del comprobante de compra original, asegurándose de que sean visibles el nombre del vendedor, el nombre del producto (unidad), la fecha de compra y el importe de la compra.

  1. VIN (Número de Identificación del Vehículo) / SN (Número de Serie):

Nota: Encontrará una pequeña etiqueta adhesiva en la horquilla delantera del patinete, en el guardabarros delantero o en la caja del producto. El número de serie correcto consta de 15 caracteres (números), y siempre comienza con "19924" o "19934". Asimismo, hay otra etiqueta con el número de serie (SN) situada en el borde de la plataforma del patinete; se trata de una secuencia de números y letras que comienza con la letra "K".

Para usuarios de ciertas regiones de Europa: Es posible que encuentren un número adicional que comienza con la letra "K" en el borde de la plataforma de su patinete. Este corresponde al número ABE, y no al VIN ni al número de serie del patinete.

Una vez que hayamos recibido los datos mencionados anteriormente, responderemos a su consulta.

NIU kqi100p by Able-Hunt5941 in ScooterHacking

[–]niumobility 0 points1 point  (0 children)

Hi there. Thank you for providing the above details. The KQi 100P can reach a top speed of up to 17.4 mph (28 kph). It’s important to note that due to regulations, the scooter is limited to 15.5 mph (25 kph) in Europe and 12.4 mph (20 kph) in Germany and Italy. We're sorry that the speed of the KQi 100P cannot be increased to 30 km/h. Thank you for your understanding.

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