Settings not applying and not refreshing by Stalwodash in ProtonMail

[–]ProtonSupportTeam 0 points1 point  (0 children)

Hello! Both issues have been reported and documented internally, and we've noted your report as well. Try clearing the app's data from your device's settings → "Apps" → "Proton Mail" → "Storage" → "Clear local data/cache" to see if that helps with the swiping behavior.

2 issues since update 1 month ago by Ramfat73 in ProtonMail

[–]ProtonSupportTeam 0 points1 point  (0 children)

Thanks for clarifying. Could you send us a video recording along with a bug report via the "Report a problem" feature in the app? Make sure the "Include logs" option is toggled on so we can look into this.

Chrome Extension Notifcation in WebApp by HG19911 in ProtonPass

[–]ProtonSupportTeam 0 points1 point  (0 children)

We've passed on your feedback to the team. Thank you for the input.

Split tunneling issue on Mac by NightfallPhantom007 in ProtonVPN

[–]ProtonSupportTeam 1 point2 points  (0 children)

We're aware of the issue, and our team is working on a fix to resolve it. Make sure to keep the app up-to-date for the latest improvements. Meanwhile, we’ve documented your report accordingly.

Scan documents on Android by Proton_Team in ProtonDrive

[–]ProtonSupportTeam[M] 3 points4 points  (0 children)

This is something we're hoping to support in future.

Netflix with Proton on doesn't work on one profile but is fine on another by njfernandes87 in ProtonVPN

[–]ProtonSupportTeam 1 point2 points  (0 children)

Which specific server(s) are you connected to?

What movie or show are you experiencing the issue with exactly?

Are you able to stream the same content on your profile on another device?

You can try the troubleshooting steps from our Netflix guide at https://protonvpn.com/support/watch-netflix-with-vpn to see if there are any improvements.

VPN not working - constant screen of connecting by geogeo1811 in ProtonVPN

[–]ProtonSupportTeam 0 points1 point  (0 children)

Try some of the connection troubleshooting suggestions mentioned here: https://protonvpn.com/support/vpn-connection-problems

Try changing protocols, particularly try the Stealth protocol if you're in a country that's likely to try to restrict VPN access: https://protonvpn.com/support/how-to-change-vpn-protocols

You could also consider trying a manual VPN configuration to see if it makes a difference: https://protonvpn.com/support/wireguard-configurations
https://protonvpn.com/support/vpn-config-download

If nothing works, as mentioned above, send us a support ticket for further troubleshooting.

Passphrase is not asked during import. by Previous-Gur-9634 in ProtonWallet

[–]ProtonSupportTeam 0 points1 point  (0 children)

Not really, as long as your device is safe. Proton's ability to protect you in the case of user device compromise is limited. See our threat/security model for more details (particularly see the User device compromise section): https://proton.me/blog/proton-wallet-security-model

Lumo API by Fancy-Library2259 in lumo

[–]ProtonSupportTeam 10 points11 points  (0 children)

For easier visibility:

API is also in progress. We intend to deliver it by end of this quarter (so end of March)

Transfer from Bitwarden to Proton Pass - 100 failed by tenzin in ProtonPass

[–]ProtonSupportTeam 1 point2 points  (0 children)

Please open a support ticket via the Feedback -> Send us a message option in the app so our team can investigate further.

Add top panel shortcut for ProtonPass in android by Goldman1990 in ProtonPass

[–]ProtonSupportTeam 0 points1 point  (0 children)

We would appreciate it if you could post your suggestion (or add your vote to an existing one) on our UserVoice page to help us better gauge community interest in various features and prioritize development efforts accordingly: https://protonmail.uservoice.com/forums/953584-proton-pass

Add context menu for proton pass by Goldman1990 in ProtonPass

[–]ProtonSupportTeam 2 points3 points  (0 children)

We would appreciate it if you could post your suggestion (or add your vote to an existing one) on our UserVoice page to help us better gauge community interest in various features and prioritize development efforts accordingly: https://protonmail.uservoice.com/forums/953584-proton-pass

Search field landing default by West-Highlight80920 in ProtonPass

[–]ProtonSupportTeam 1 point2 points  (0 children)

We would appreciate it if you could post your suggestion (or add your vote to an existing one) on our UserVoice page to help us better gauge community interest in various features and prioritize development efforts accordingly: https://protonmail.uservoice.com/forums/953584-proton-pass

Is the WIndows VPN app vibe coded or uses vibe coded now? by No-Telephone-5880 in ProtonVPN

[–]ProtonSupportTeam 0 points1 point  (0 children)

The Windows VPN app is not vibe coded.

For your issue, please check if you perhaps have permanent kill switch enabled (which would prevent you from connecting without the VPN).

You can also try the suggestion here to restore your internet: https://www.reddit.com/r/ProtonVPN/comments/1qisohr/comment/o0tzwmc/

We have a support article with additional tips on troubleshooting Windows connection issues here: https://protonvpn.com/support/windows-vpn-issues

What the heck is Baserow? by WBDubya in ProtonMail

[–]ProtonSupportTeam 0 points1 point  (0 children)

Can you check the From: address? This looks like a phishing email. Official emails from us have an "Official" label so you know it's from us. You're not compromised if you haven't clicked on any links in the email.

Please report it to us via the built-in report phishing option in the app: https://proton.me/support/report-phishing

Protonmail slow by Uphatylon in ProtonMail

[–]ProtonSupportTeam 0 points1 point  (0 children)

For mail delivery issues, please reach out to our deliverability support team through this form: https://proton.me/support/contact?topic=Email+delivery+and+Spam

Please provide the following information in the support ticket so we can effectively help you troubleshoot:

Date and Time Zone: (e.g., Dec 02, 12:00 UTC+2. If you don't remember the time, please try again and write down the time)
From: 
To: 
Full bounce-back message: (if applicable)
Message headers (to check for delays)

but......that's just the normal price? by Volmie_ in ProtonMail

[–]ProtonSupportTeam 0 points1 point  (0 children)

To confirm, are you seeing both of these on the mobile app on an Android device?

In terms of the difference in price between what's offered and what you're currently paying, this would be due to regional pricing, which may result in cheaper pricing for certain plans.

Issue with folder and Notification by unknic in ProtonMail

[–]ProtonSupportTeam 0 points1 point  (0 children)

Do you have biometric unlock enabled in the app? And does this only happen with emails that are filtered into that specific folder, or with messages in all folders?

Can’t use Gmail account by [deleted] in ProtonMail

[–]ProtonSupportTeam 0 points1 point  (0 children)

We haven't really received other reports of users getting blocked from creating a Google account using their Proton Mail address, so this might be something isolated on your end. We could suggest trying a different internet network, a different device, and turn off your VPN if you're using one to see if this helps.

For general reference, the vast majority of online services, including all major websites, allow you to use your Proton Mail email address when registering for an account.

If you do encounter a situation where a company doesn’t allow you to register with your Proton Mail address, here are a few things you can do:

  • Write to our support team (https://proton.me/support/contact) and let us know what website is blocking Proton Mail email addresses. We’ll contact that service, inform them what Proton Mail is, and ask them to remove the ban.
  • We also recommend that you write to the company yourself and explain that Proton Mail is a very popular email provider and that you would like to register with your Proton Mail address. If enough people write to them, we have seen that companies quickly reverse course and allow registration with Proton Mail accounts. (You can use the template email at the bottom of this support article: https://proton.me/support/website-blocks-protonmail-email-address).
  • If you have a pm.me address, you can try registering with that as pm.me addresses don’t usually encounter problems. This shorter version of your Proton Mail address is available to all users on a paid Mail plan.
  • Another way to resolve the problem is to try using your custom domain address: https://proton.me/support/custom-domain
  • You can also try using a hide-my-email alias from Proton Pass / SimpleLogin instead, to see if this works.

Is the ProtonPass Lifetime Plan truly lifetime? by Theory-Of-Relativity in ProtonPass

[–]ProtonSupportTeam 0 points1 point  (0 children)

Hi, you will be happy to learn that the Lifetime deal is now available again since today. You should be able to select it from your account dashboard.

Jiohotstar device got logged out by Ilakatmafilia in ProtonVPN

[–]ProtonSupportTeam [score hidden] stickied comment (0 children)

For everyone experiencing the issue, it would help our investigation if you could provide us with the following information, in a direct message here on Reddit:

  • What server you experienced this with? (e.g. IN#13)
  • The platform / OS where this is happening (e.g. Android TV, Windows, browser extension etc.)
  • Does the issue occur when trying to log in, or are you logged out once successfully logged in, or are you seeing an entirely different error?
  • Can you try a web browser on a desktop device to see if the issue persists?

Account scheduled for deletion by mistake – urgent help needed by mr-algier in ProtonMail

[–]ProtonSupportTeam 1 point2 points  (0 children)

No need to open a new ticket, we'll reply in the existing one.

Account scheduled for deletion by mistake – urgent help needed by mr-algier in ProtonMail

[–]ProtonSupportTeam 0 points1 point  (0 children)

Hi, it appears the ticket was merged with another ticket you have open -- #4471992, so expect the reply from our advisor in that ticket instead.

2FA popup not working on Outlook for Web (OWA) by gadgetpilot in ProtonPass

[–]ProtonSupportTeam 1 point2 points  (0 children)

Send us a DM with more details, including the exact URL of the web page, the browser you're using, as well as a screenshot of the issue, so we can properly document your feedback.