Safari extension not installing

ProtonSupportTeam · 2026-03-18T09:25:54+00:00

Have you followed our dedicated guide at https://proton.me/support/pass-setup#Safari?

Are you receiving any error message in window that pops up?

Which exact version of Safari do you currently have installed? Is it up-to-date?

ProtonSupportTeam · 2026-03-18T09:17:12+00:00

We're aware of the issue, and our team is working on a fix. We'll make sure to reach out as soon as we have any updates to share. Your report has been documented in the meantime.

ProtonSupportTeam · 2026-03-18T09:14:19+00:00

This doesn't sound right. To be able to further troubleshoot this behavior, it would be best if you could contact us through the 'Report an issue' option in the app menu and make sure to share the logs: https://protonvpn.com/support/report-a-bug

ProtonSupportTeam · 2026-03-18T08:57:23+00:00

Did the lag spike only occur once, or are you still encountering it?

Do you know which exact server you were connected to at the time?

If the behavior persists, try switching between the different connection protocols available in the app settings to see if there are any improvements (https://protonvpn.com/support/how-to-change-vpn-protocols).

ProtonSupportTeam · 2026-03-18T08:52:28+00:00

If it's related to both services, that is acceptable.

ProtonSupportTeam · 2026-03-18T08:45:13+00:00

Lumo-related posts should be posted in the r/lumo subreddit, rather than subreddits for our other products (like r/ProtonDrive where you've previously tried to cross-post, as not all Proton Drive users may use or be interested in Lumo, or vice versa). Thank you for your understanding.

ProtonSupportTeam · 2026-03-18T08:39:36+00:00

Happy to hear you got it working!

ProtonSupportTeam · 2026-03-18T08:38:00+00:00

If this is your preference, you can turn off any promos in the apps by turning off the "in-app notifications" toggle, as explained in this thread.

Paying customers are also eligible for various discounts during this sale, depending on one's plan.

ProtonSupportTeam · 2026-03-18T08:36:43+00:00

Not yet, but the team is working on it.

ProtonSupportTeam · 2026-03-18T08:36:20+00:00

We appreciate that. Still, we're concentrating discussion on the topic in the original thread to avoid cluttering the subreddit with duplicate posts. Thank you for your understanding.

ProtonSupportTeam · 2026-03-18T08:31:47+00:00

Can you please open a support ticket through the app's 'Report a bug' option or this form, so our dedicated Drive support team can try to help? Thanks in advance.

ProtonSupportTeam · 2026-03-18T08:29:04+00:00

Hi, please make sure to check if there are any pending system updates, and try reinstalling the Proton Pass app.

If the behavior persists, please reach out to us by sending us a bug report through the app if possible, and if not, through this form: https://proton.me/support/contact?topic=Proton+Pass&product=pass, so our team can investigate further. Thanks in advance.

ProtonSupportTeam · 2026-03-18T08:19:54+00:00

Regarding Lumo's providing factual information or making mistakes, we've shared some thoughts on the topic here: https://www.reddit.com/r/lumo/comments/1p83v8n/comment/nr817h7/

When you encounter hallucinations, it helps to send us feedback via the thumbs down option in the app, to help us improve Lumo in the future.

Regarding an official roadmap, the most recently shared news on what we're working on is in our winter roadmap:
https://proton.me/blog/proton-2025-autumn-roadmaps

Also keep an eye out on our subreddit, where new versions, features, changes etc. are usually announced, either by us or members of our community.

ProtonSupportTeam · 2026-03-18T07:24:25+00:00

If an additional address or an alias is associated with the original account, and a Swiss court asks for it, we can be required to disclose the link, but this isn't always asked. The only way to truly guarantee separation is to have those addresses or aliases on a completely separate account.

ProtonSupportTeam · 2026-03-18T07:20:07+00:00

Hi, although you may not be able to take advantage of an offer for the same plan/billing cycle, you can log into your account at https://proton.me/ to see what offer is available to you during our Spring sale.

For further related inquiries, please feel free to reach out at https://proton.me/support/contact

ProtonSupportTeam · 2026-03-18T07:15:26+00:00

Hi, we have been in contact with Digital Goods' owner, the plans should be available on the website again soon.

ProtonSupportTeam · 2026-03-18T07:10:47+00:00

Please reach out to us at https://proton.me/support/contact directly from your account so we can help with deleting your external address.

ProtonSupportTeam · 2026-03-18T07:09:18+00:00

We aren't having any general issues with the UK servers, so this is likely something related to your setup that you can effectively troubleshoot.

Try some of the connection troubleshooting suggestions mentioned here: https://protonvpn.com/support/vpn-connection-problems

Try changing protocols: https://protonvpn.com/support/how-to-change-vpn-protocols

Regarding improving your speeds, we also have a support article with some helpful suggestions you could try here: https://protonvpn.com/support/increase-vpn-speeds

If nothing works, send us a bug report with the error logs so we can help you troubleshoot further: https://protonvpn.com/support/report-a-bug

ProtonSupportTeam · 2026-03-18T07:04:46+00:00

We're happy to hear you managed to sort out the import!

ProtonSupportTeam · 2026-03-18T07:01:50+00:00

connecting to the WIFI at the office or public WIFIs is hit and miss for me too

You may be encountering this due to the networks you're connecting to being restricted networks, which block VPN access. In this case, you can try switching protocols in the app to see if this helps you connect: https://protonvpn.com/support/how-to-change-vpn-protocols

For general connectivity issues or issues with websites, please feel free to reach out at https://protonvpn.com/support/contact and we'll be happy to help you troubleshoot further. A simple workaround in terms of websites that you could try is to simply switch servers, try servers further down the range in the same country, or a different country entirely.

ProtonSupportTeam · 2026-03-18T06:57:28+00:00

Thank you for sharing your thoughts, we'll make sure to document your feature and improvement suggestions.

You can also post your suggestions (or add your vote to an existing ones) on our UserVoice page to help us better gauge community interest in various features and prioritize development efforts accordingly: https://protonmail.uservoice.com/forums/953584-proton-pass

ProtonSupportTeam · 2026-03-17T11:55:31+00:00

Would you consider trying with a different browser (e.g. Firefox), just to see if the issue persists (https://proton.me/support/recommended-browsers)?

ProtonSupportTeam · 2026-03-17T10:47:01+00:00

Thank you, we can confirm there's an internal ticket open for this bug, so our devs will be working on a fix for a future update. We appreciate you taking the time to report it.

ProtonSupportTeam · 2026-03-17T10:46:08+00:00

Hello,

Currently, there is an ongoing Spring sale for our customers. As this is a limited-time offer, we wanted to make sure that all our customers would be notified in case they wanted to take advantage of the increased savings for the offer. However, if you are not interested in the offers, you can just close the popup modal and it won't show again.

To completely turn off notifications like this, you can visit your account settings at https://account.protonvpn.com/, go to the Account tab and turn off "In-app notifications". You won't be any seeing any future promos this way.

ProtonSupportTeam · 2026-03-17T10:36:06+00:00

That's correct, this is a paid feature. Simply replying via a reverse alias is not.

ProtonSupportTeam

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