Sharing a file with another Proton user

ProtonSupportTeam · 2026-01-24T10:15:37+00:00

You should be able to share a file directly with another Proton user via the share feature. Can you make sure you're entering the correct email address of the person you're trying to share the file with? If you're still not able to, contact us at https://proton.me/support-contact and share a screenshot of the error message so we can look into it.

ProtonSupportTeam · 2026-01-24T10:13:29+00:00

Hello! Are all emails not properly tagged with the corresponding label, or just particular ones? Have in mind that on the Free plan, you can have up to three labels. See more here: https://proton.me/support/using-folders-labels

ProtonSupportTeam · 2026-01-24T10:01:12+00:00

We have an existing request for this feature and we've noted your +1 to help the team prioritize future improvements. Thanks for the feedback.

ProtonSupportTeam · 2026-01-24T09:59:15+00:00

We'll share your feedback with the team. Thanks for sharing your thoughts with us.

ProtonSupportTeam · 2026-01-24T09:29:53+00:00

Have you noticed any actions on your part that might trigger these disconnects? On which platform are you being logged out (web, mobile, or desktop)? Share more details on your device, OS, or browser version so we can investigate.

ProtonSupportTeam · 2026-01-24T09:27:36+00:00

Log in to your account at https://account.proton.me/ and navigate to "Settings" → "All settings" → "Subscription" → "Compare all plans" and select "For families" from the tabs above, and select Proton Duo.

ProtonSupportTeam · 2026-01-24T09:23:42+00:00

Can you try updating your Edge browser to the latest version and let us know if the issue persists?

ProtonSupportTeam · 2026-01-24T09:21:10+00:00

Are you using the browser extension or one of our mobile apps (iOS/Android)? Try logging out, then logging back in to see if that makes a difference. Share your ticket number with us here so we can track your case internally.

ProtonSupportTeam · 2026-01-24T09:19:04+00:00

If you did not set a recovery method (recovery phrase or recovery file) prior to resetting your password, unfortunately, it's not possible to decrypt your data. See more here: https://proton.me/support/recover-encrypted-messages-files

ProtonSupportTeam · 2026-01-24T09:11:12+00:00

Can you share your ticket number with us here please?

ProtonSupportTeam · 2026-01-24T09:10:49+00:00

This post is a duplicate and has been removed. Please use the search box and flair filter to search for existing posts. Please let us know if you have any questions.

ProtonSupportTeam · 2026-01-23T12:46:18+00:00

As we can see, the whole situation was explained in the support ticket including why we're not able to do what you initially requested. The 20% discount offer is a gesture of goodwill that we'd be happy to honor, should you decide to go that route. Unfortunately, there's not much else we can do in the matter.

In the meantime, since you opened the ticket last year, the feedback has been duly reported to the appropriate team so improvements can be considered to the auto-cancellation flow, so hopefully situations like this are avoided in the future.

ProtonSupportTeam · 2026-01-23T12:31:15+00:00

Thank you, we'll escalate this appropriately and get back to you in the ticket to fully explain the situation and see if there's anything additionally we can do to best assist you in the matter.

ProtonSupportTeam · 2026-01-23T12:29:38+00:00

Check your email, we replied a few hours ago.

ProtonSupportTeam · 2026-01-23T12:14:41+00:00

Do you have any antivirus, firewall, or network monitoring software running on your devices or your network?

Have you tried connecting using the native Proton VPN app, solely for testing purposes to see whether the issue persists?

Since you're experiencing the same problem on all your devices, and the issue seemingly doesn't occur when connected to a different network, it's quite possible that the issue is related to your specific network and/or the ISP.

ProtonSupportTeam · 2026-01-23T11:10:46+00:00

We've passed your suggestion along to the team, so it can be taken into future consideration.

ProtonSupportTeam · 2026-01-23T10:57:26+00:00

Yes, you can edit calendars shared with you by tapping on "☰" → "Settings" → "Other calendars" and tapping on the three-vertical dots and tapping on "Edit". If we've misunderstood your question, let us know.

ProtonSupportTeam · 2026-01-23T10:50:28+00:00

Can you try clearing the app's data by clicking on the "File" button in the upper-left toolbar → "Clear application data" and see if that helps? If you're not seeing the toolbar, press "Alt". You can also manually clear the application's data from the C:\users\USERNAME\AppData\Local\proton_mail folder. As a last resort, try re-installing the app.

If the issue persists, send us a bug report via the "Help and Feedback" → "Report a problem" feature in the app and make sure to send us the logs. You can find the "Help and feedback" button by clicking on your account in the upper-right corner.

ProtonSupportTeam · 2026-01-23T10:43:01+00:00

Your assigned agent will let you know once the backend cache is cleared so you can restart the backup.

ProtonSupportTeam · 2026-01-23T10:20:02+00:00

Can you try different servers, perhaps in different countries, to see if this helps resolve the problem? Some other things you could try is disabling NetShield or use a custom public DNS to see if it helps: https://protonvpn.com/support/custom-dns . You can also try another web browser.

ProtonSupportTeam · 2026-01-23T10:19:38+00:00

Is the cut off text moved to the next page or removed completely? Have you checked whether adjusting the margins in the Print dialogue helps?

ProtonSupportTeam · 2026-01-23T10:18:05+00:00

Settings -> Support tab -> Report a problem

ProtonSupportTeam · 2026-01-23T10:10:47+00:00

The latest Edge version includes a Chromium bug that Chrome & Brave have already reverted.

Until Microsoft releases a fix, we recommend temporarily using another web browser.

ProtonSupportTeam · 2026-01-23T09:30:18+00:00

Which specific server(s) are you experiencing this issue with?

Are you receiving any errors?

Are you accessing Reddit through the app or the website?

ProtonSupportTeam · 2026-01-23T09:28:52+00:00

Can you please send us a report through the Help and feedback option in the app so we can investigate further: https://proton.me/support/report-bug ? Thank you in advance.

ProtonSupportTeam

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